TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Been using TurboTax for years It's been a well put together experience each time I use it. Glad it has been integrated with other financial institutions to make my filing easier!
Date published: 2023-04-17
Rated 3 out of 5 by from My worst experience yet I had so much trouble trying to efile and make my payment to efile. Once after hours of trying I got through and then I couldn't finish efile becuase it wanted to charge me again even though I had the email with the receipt. A waste of hours for such a simple thing. Disappointed with turbo tax this year.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is a good tax product I like the way Turbo Tax processes the return. I do not like the 'extra' fee the charge to get a direct deposit return. I will choose a new tax prep software next year
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy Turbo Tax is very user friendly I would use their service again.
Date published: 2023-04-17
Rated 5 out of 5 by from love turbo tax! I love turbo tax! it makes doing my taxes easy and quick!
Date published: 2023-04-17
Rated 3 out of 5 by from Fees are too high While the service is helpful, I was shocked to find out my transaction fee was $13. I'm already paying $150 to file my taxes with turbo tax, why is there is even a fee at all? It feels like any year it could be a toss-up of who I owe more, turbo tax or the government.
Date published: 2023-04-17
Rated 1 out of 5 by from Likely my last year using turbotax I spent more time declining offers, rejecting your offers to share my personal data, and avoiding your clickbait/confusing pages trying to upsell me or redirect my refunds than I would have spent just filling out the paper forms. Turbotax used to be efficient and easy, now it's just a test of my patience
Date published: 2023-04-17
Rated 3 out of 5 by from Parents should be able to pay once for dependents We had to pay full price twice to file for our college-age daughter who is fully dependent on us. (We prepared her return and will be paying any taxes owed). TurboTax should recognize this and enable parents to file for dependent children as long as they are still full-time students and not have to pay full price twice.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is good for filing taxes Turbo tax provides all tools to complete taxes . But still can improve with few more tips.....
Date published: 2023-04-17
Rated 5 out of 5 by from MY RETURNS TOOK A WHILE SINCE I HAD COVID I WAS MORE SLOW IN MY UNDERSTANDING WHEN I READ
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1880
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Been using TurboTax for years It's been a well put together experience each time I use it. Glad it has been integrated with other financial institutions to make my filing easier!
Date published: 2023-04-17
Rated 3 out of 5 by from My worst experience yet I had so much trouble trying to efile and make my payment to efile. Once after hours of trying I got through and then I couldn't finish efile becuase it wanted to charge me again even though I had the email with the receipt. A waste of hours for such a simple thing. Disappointed with turbo tax this year.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is a good tax product I like the way Turbo Tax processes the return. I do not like the 'extra' fee the charge to get a direct deposit return. I will choose a new tax prep software next year
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy Turbo Tax is very user friendly I would use their service again.
Date published: 2023-04-17
Rated 5 out of 5 by from love turbo tax! I love turbo tax! it makes doing my taxes easy and quick!
Date published: 2023-04-17
Rated 3 out of 5 by from Fees are too high While the service is helpful, I was shocked to find out my transaction fee was $13. I'm already paying $150 to file my taxes with turbo tax, why is there is even a fee at all? It feels like any year it could be a toss-up of who I owe more, turbo tax or the government.
Date published: 2023-04-17
Rated 1 out of 5 by from Likely my last year using turbotax I spent more time declining offers, rejecting your offers to share my personal data, and avoiding your clickbait/confusing pages trying to upsell me or redirect my refunds than I would have spent just filling out the paper forms. Turbotax used to be efficient and easy, now it's just a test of my patience
Date published: 2023-04-17
Rated 3 out of 5 by from Parents should be able to pay once for dependents We had to pay full price twice to file for our college-age daughter who is fully dependent on us. (We prepared her return and will be paying any taxes owed). TurboTax should recognize this and enable parents to file for dependent children as long as they are still full-time students and not have to pay full price twice.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is good for filing taxes Turbo tax provides all tools to complete taxes . But still can improve with few more tips.....
Date published: 2023-04-17
Rated 5 out of 5 by from MY RETURNS TOOK A WHILE SINCE I HAD COVID I WAS MORE SLOW IN MY UNDERSTANDING WHEN I READ
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1880