TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax is NOT as good as it used to be You used to be able to see the forms as you were going through the tax preparation. Then you could easily skip to that part. I find it very inconvenient during times that I go back to check or modify something that I have to go through multiple steps indicating No, No, Yes, Yes again and again. ---- The tax help was friendly and useful to solve a problem that I was working on.
Date published: 2023-04-17
Rated 2 out of 5 by from Guidance Led Me In Loops Multiple Times 1) Logging into to financial institutions and importing info provided no meaningful info as to whether or not it was successful, or a report of the info added, leading me to believe it failed. Until I advanced to further screens this wasn't obvious. 2) Uploading my W2 form led to errors that I had to fix when Federally Efiling - these errors would not have occurred if I had been manually typing in the info. 3) Uploading my partner's W2 failed. It also was not obvious where that option was, after uploading mine and returning to it. 4) Selecting to be walked through/guided through all the options doesn't actually walk you through all the options, I repeatedly had to manually select options and "Visit All" to fill in info. Every year I continue to to be unhappy about using Turbo Tax, and pay more to get the Premier version, and every year I kick myself for not making a change.
Date published: 2023-04-17
Rated 4 out of 5 by from well experience very thorough. Thank you for providing helpful prompts.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Amazing So informative and helpful. They give the greatest directions on what it is you entering or why they are asking for this very specific information
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is aiight I think the product itself is fine, but I never understand why I pay as much money as I do for these services. I feel like it'd be just as cost effective to go to H&R Block and have somebody do all this stuff for me.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use Great features, explanations and service. Thank you and keep up the great work
Date published: 2023-04-17
Rated 1 out of 5 by from Software is confusing Use is confusing and makes it really hard to get to right pages also very expensive for very little service old seevices were better this will be the last year i use turbo tax
Date published: 2023-04-17
Rated 5 out of 5 by from The Best TurboTax makes filing simple. I hate taxes and don’t understand them, but I don’t have to thanks to TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Ty ur i tax is the best and only way I do my taxes My experience with turbo tax has always been safe,great,easy to use and I will advise anyone to use it
Date published: 2023-04-17
Rated 3 out of 5 by from Site Difficult To Use On A Laptop Every time I would open the "Help" side bar, I could never scroll to the very bottom to read everything. I also couldn't remove the Premium cost of $44 because the side bar won't scroll to the bottom. Only the main page scrolls. It is very difficult to use. I ended having to highlight all the words from the top down of the side bar in order to get that part of the screen to advance to the bottom. Annoying!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1869
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is NOT as good as it used to be You used to be able to see the forms as you were going through the tax preparation. Then you could easily skip to that part. I find it very inconvenient during times that I go back to check or modify something that I have to go through multiple steps indicating No, No, Yes, Yes again and again. ---- The tax help was friendly and useful to solve a problem that I was working on.
Date published: 2023-04-17
Rated 2 out of 5 by from Guidance Led Me In Loops Multiple Times 1) Logging into to financial institutions and importing info provided no meaningful info as to whether or not it was successful, or a report of the info added, leading me to believe it failed. Until I advanced to further screens this wasn't obvious. 2) Uploading my W2 form led to errors that I had to fix when Federally Efiling - these errors would not have occurred if I had been manually typing in the info. 3) Uploading my partner's W2 failed. It also was not obvious where that option was, after uploading mine and returning to it. 4) Selecting to be walked through/guided through all the options doesn't actually walk you through all the options, I repeatedly had to manually select options and "Visit All" to fill in info. Every year I continue to to be unhappy about using Turbo Tax, and pay more to get the Premier version, and every year I kick myself for not making a change.
Date published: 2023-04-17
Rated 4 out of 5 by from well experience very thorough. Thank you for providing helpful prompts.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Amazing So informative and helpful. They give the greatest directions on what it is you entering or why they are asking for this very specific information
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is aiight I think the product itself is fine, but I never understand why I pay as much money as I do for these services. I feel like it'd be just as cost effective to go to H&R Block and have somebody do all this stuff for me.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use Great features, explanations and service. Thank you and keep up the great work
Date published: 2023-04-17
Rated 1 out of 5 by from Software is confusing Use is confusing and makes it really hard to get to right pages also very expensive for very little service old seevices were better this will be the last year i use turbo tax
Date published: 2023-04-17
Rated 5 out of 5 by from The Best TurboTax makes filing simple. I hate taxes and don’t understand them, but I don’t have to thanks to TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Ty ur i tax is the best and only way I do my taxes My experience with turbo tax has always been safe,great,easy to use and I will advise anyone to use it
Date published: 2023-04-17
Rated 3 out of 5 by from Site Difficult To Use On A Laptop Every time I would open the "Help" side bar, I could never scroll to the very bottom to read everything. I also couldn't remove the Premium cost of $44 because the side bar won't scroll to the bottom. Only the main page scrolls. It is very difficult to use. I ended having to highlight all the words from the top down of the side bar in order to get that part of the screen to advance to the bottom. Annoying!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1869