TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from ONLINE USERS BEWARE! While this program is really easy to use..they are add in hidden charges and don't tell you about them until the very end! I was supposed to get $192 back from the IRB but between the cost of using the online version of Turbo Tax and the hidden costs for subtracting the price from my refund...I am only getting $21 back! The program asked me how I wanted to pay but NEVER said it charges an extra fee to deduct it from my refund!!! I think next year am going to use a different tax preparation service because this was just RIDICULOUS and GREEDY!
Date published: 2023-04-17
Rated 1 out of 5 by from TurboTax sucks so hard Look it makes taxes easy, but only because it lobbies the government to make taxes hard so that it can be the one that solves them. This company is evil.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX VERY EASY TO USE, WALKS YOU THRU EVERYTHING, BEEN USING IT FOR YEARS
Date published: 2023-04-17
Rated 4 out of 5 by from Great Service, but Price needs to go down This a great service--everything was well explained and easy to do. The $39 processing fee that is taken when you take your fee from the Refund is really a tax on the Poor an dd should be dropped. Also, the Camera option for getting my 1099-R info didn't work for me and I had to enter data manually.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Very easy to use, if you have a question it can be answered plus it helps you understand certain parts with prompts on what information is needed.
Date published: 2023-04-17
Rated 5 out of 5 by from Stil the best, easiest and most trusted I tried all the other free options, so I didn't have to pay to do a pretty straightforward return, but when I tried the others, I didn't get the refund, or I paid more, so TurboTax is worth it. I've TurboTax for many years, and I just trust them.
Date published: 2023-04-17
Rated 5 out of 5 by from Good experience I have only used Turbotax software in the past. Filing online was even easier with the ability immediately upload my W-2, and a streamlined review of deductions.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY TO USE The program is easily followed, and each step has an explanation (if needed).
Date published: 2023-04-17
Rated 2 out of 5 by from Never use TurboTax again.... I paid 119.00 plus tax for my filing and my parents, for the same filing, only paid 89.00 plus tax. Also, I have to mail forms in to the IRS, though my parents did NOT have to mail forms. I had to jump through numerous hoops to prove my identity....though I had my username, password, and a code sent to me via text. I had to provide my AGI.....again, my parents did NOT have to provide last year's AGI.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great It's quick and easy to use, and I am definitely using this next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1821
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from ONLINE USERS BEWARE! While this program is really easy to use..they are add in hidden charges and don't tell you about them until the very end! I was supposed to get $192 back from the IRB but between the cost of using the online version of Turbo Tax and the hidden costs for subtracting the price from my refund...I am only getting $21 back! The program asked me how I wanted to pay but NEVER said it charges an extra fee to deduct it from my refund!!! I think next year am going to use a different tax preparation service because this was just RIDICULOUS and GREEDY!
Date published: 2023-04-17
Rated 1 out of 5 by from TurboTax sucks so hard Look it makes taxes easy, but only because it lobbies the government to make taxes hard so that it can be the one that solves them. This company is evil.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX VERY EASY TO USE, WALKS YOU THRU EVERYTHING, BEEN USING IT FOR YEARS
Date published: 2023-04-17
Rated 4 out of 5 by from Great Service, but Price needs to go down This a great service--everything was well explained and easy to do. The $39 processing fee that is taken when you take your fee from the Refund is really a tax on the Poor an dd should be dropped. Also, the Camera option for getting my 1099-R info didn't work for me and I had to enter data manually.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Very easy to use, if you have a question it can be answered plus it helps you understand certain parts with prompts on what information is needed.
Date published: 2023-04-17
Rated 5 out of 5 by from Stil the best, easiest and most trusted I tried all the other free options, so I didn't have to pay to do a pretty straightforward return, but when I tried the others, I didn't get the refund, or I paid more, so TurboTax is worth it. I've TurboTax for many years, and I just trust them.
Date published: 2023-04-17
Rated 5 out of 5 by from Good experience I have only used Turbotax software in the past. Filing online was even easier with the ability immediately upload my W-2, and a streamlined review of deductions.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY TO USE The program is easily followed, and each step has an explanation (if needed).
Date published: 2023-04-17
Rated 2 out of 5 by from Never use TurboTax again.... I paid 119.00 plus tax for my filing and my parents, for the same filing, only paid 89.00 plus tax. Also, I have to mail forms in to the IRS, though my parents did NOT have to mail forms. I had to jump through numerous hoops to prove my identity....though I had my username, password, and a code sent to me via text. I had to provide my AGI.....again, my parents did NOT have to provide last year's AGI.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great It's quick and easy to use, and I am definitely using this next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1821