TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax Rox Effective and time-efficient. Help features add good clarity
Date published: 2023-04-17
Rated 5 out of 5 by from good easy to use, feel confident with the results, recommend to anyone
Date published: 2023-04-17
Rated 5 out of 5 by from Worked Fine First time using Turbo Tax. Was easier than I expected.
Date published: 2023-04-17
Rated 2 out of 5 by from Changes that are not good This was the worst experience with Turbo Tax. I have used the product for 30 years. It was difficult to navigate and there were a few frustrating sections that did not have a "back button" so I had to refill information. Overall it is still a good product.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax comes thru again! Have been a Turbo Tax user for 10+ years. Gets easier and easier every year.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Good job doing my taxes gonna tell all my friends.
Date published: 2023-04-17
Rated 1 out of 5 by from Charge you for every little thing They charged us the same fee twice, plus forced us to upgrade to deluxe to enter a 1099. Then they charge you $40 just to pay the fee out of the small refund we did get back. Too many fees for the simple stuff we had
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax online TurboTax was doing really great until the review, then it decided some of my 1099 info had not been entered and doubled my income on Schedule E. Julia was excellent in assisting me in determining what to delete to correct the problem and stayed with me until all was well and filed. Thank you, Julia!
Date published: 2023-04-17
Rated 5 out of 5 by from helpful Angela was very helpful and was very patient. She answered all questions.
Date published: 2023-04-17
Rated 4 out of 5 by from you guys are good IT JUST SUCKS HAVING TO PAY AMOST $10K IN TAXES!!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1788
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Rox Effective and time-efficient. Help features add good clarity
Date published: 2023-04-17
Rated 5 out of 5 by from good easy to use, feel confident with the results, recommend to anyone
Date published: 2023-04-17
Rated 5 out of 5 by from Worked Fine First time using Turbo Tax. Was easier than I expected.
Date published: 2023-04-17
Rated 2 out of 5 by from Changes that are not good This was the worst experience with Turbo Tax. I have used the product for 30 years. It was difficult to navigate and there were a few frustrating sections that did not have a "back button" so I had to refill information. Overall it is still a good product.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax comes thru again! Have been a Turbo Tax user for 10+ years. Gets easier and easier every year.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Good job doing my taxes gonna tell all my friends.
Date published: 2023-04-17
Rated 1 out of 5 by from Charge you for every little thing They charged us the same fee twice, plus forced us to upgrade to deluxe to enter a 1099. Then they charge you $40 just to pay the fee out of the small refund we did get back. Too many fees for the simple stuff we had
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax online TurboTax was doing really great until the review, then it decided some of my 1099 info had not been entered and doubled my income on Schedule E. Julia was excellent in assisting me in determining what to delete to correct the problem and stayed with me until all was well and filed. Thank you, Julia!
Date published: 2023-04-17
Rated 5 out of 5 by from helpful Angela was very helpful and was very patient. She answered all questions.
Date published: 2023-04-17
Rated 4 out of 5 by from you guys are good IT JUST SUCKS HAVING TO PAY AMOST $10K IN TAXES!!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1788