TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2022 Tax Experience User friendly and saves money compared to getting a tax advisor.
Date published: 2023-04-17
Rated 5 out of 5 by from I LOVE TURBO TAX I HAVE USED IT FOR ABOUT AS LONG AS IT HAS BEEN OUT I THINK!! I LOVE HOW EASY IT IS.
Date published: 2023-04-17
Rated 5 out of 5 by from AWESOME Easy and quick. The prompts are great. Such a relief!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is amazing! I literally felt like I had a professional accountant guiding me. There online resources were outstanding!
Date published: 2023-04-17
Rated 1 out of 5 by from It sucks It charged me for services I didn't request such as premium and would not let me remove it from my taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is Excellent Have been a TurboTax Deluxe user almost since inception. Would prefer to see TurboTax Deluxe have better capabilities with investment related issues. There were prompts for upgrade to TurboTax Business. This is not desirable. Also, TurboTax should allow for 1 free state efiling along with the free Federal efiling.
Date published: 2023-04-17
Rated 1 out of 5 by from forced tp upgrade I needed the full return but had to pay turbo 178. too expensive. I was forced to upgrade instead of free edition. Very disapointed
Date published: 2023-04-17
Rated 3 out of 5 by from Wouldn’t allow PayPal so paid $39 Very sad I kept trying to pay now using PayPal but it just kept spinning so out of sheer frustration after multiple attempts I paid the $39 service processing fee to pay from my federal tax return! Not acceptable at all!
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Turbo I truly like you are guide through all the steps in a user friendly way
Date published: 2023-04-17
Rated 1 out of 5 by from Additional fee Never have I ever had to pay for my return . Was absolutely forced. Never using this again. Lucky u got thiss from me cause I’d had no time left to file
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1749
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2022 Tax Experience User friendly and saves money compared to getting a tax advisor.
Date published: 2023-04-17
Rated 5 out of 5 by from I LOVE TURBO TAX I HAVE USED IT FOR ABOUT AS LONG AS IT HAS BEEN OUT I THINK!! I LOVE HOW EASY IT IS.
Date published: 2023-04-17
Rated 5 out of 5 by from AWESOME Easy and quick. The prompts are great. Such a relief!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is amazing! I literally felt like I had a professional accountant guiding me. There online resources were outstanding!
Date published: 2023-04-17
Rated 1 out of 5 by from It sucks It charged me for services I didn't request such as premium and would not let me remove it from my taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is Excellent Have been a TurboTax Deluxe user almost since inception. Would prefer to see TurboTax Deluxe have better capabilities with investment related issues. There were prompts for upgrade to TurboTax Business. This is not desirable. Also, TurboTax should allow for 1 free state efiling along with the free Federal efiling.
Date published: 2023-04-17
Rated 1 out of 5 by from forced tp upgrade I needed the full return but had to pay turbo 178. too expensive. I was forced to upgrade instead of free edition. Very disapointed
Date published: 2023-04-17
Rated 3 out of 5 by from Wouldn’t allow PayPal so paid $39 Very sad I kept trying to pay now using PayPal but it just kept spinning so out of sheer frustration after multiple attempts I paid the $39 service processing fee to pay from my federal tax return! Not acceptable at all!
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Turbo I truly like you are guide through all the steps in a user friendly way
Date published: 2023-04-17
Rated 1 out of 5 by from Additional fee Never have I ever had to pay for my return . Was absolutely forced. Never using this again. Lucky u got thiss from me cause I’d had no time left to file
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1749