TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from Couple of severe bugs There were a couple of very obnoxious bugs that made this process 3 times as long as it would have taken. I've never had any issues remotely like this for years with Turbotax. I can't see paying for tax software that creates more of a headache than just filling out forms. Next year I will be considering alternatives. 1. Deferred taxes (item 18) I had to manually figure out what to enter. Instead of Turbotax filling out with the information I provided, there was a bug making me fill out the actual tax forms (what I'm paying Turbotax to avoid). The most annoying thing is that this bug has been reported for way over a month and Turbotax never fixed! 2. Whenever I would go to edit anything for my Rideshare expenses, it would leave the original and create another expense list. I had to completely delete the rideshare section to make any edits! I wasted hours figuring this out and then re-importing data from Uber/Lyft.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful with first time users The website outline was very helpful. Very thorough with explaining every step.
Date published: 2021-03-02
Rated 5 out of 5 by from 5 Stars I had to use the help of one of the tax advisors, her name was Dawn, she helped me quickly and I was able to file.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to use! I was a first time tax payer and TurboTax made it very simple and easy for me to file my taxes in no time!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Worked Awesome I’ve used Turbo Tax for 15+ years and this is the best version yet
Date published: 2021-03-02
Rated 5 out of 5 by from AWSOME GOOD PLACE SAPMLE EASY WAY TO FILE YOUE TAXES VERY EASY LOVE IT I RECOMAND IT TO EVERY ONE
Date published: 2021-03-02
Rated 5 out of 5 by from Great way to do taxes Walked me thru it all, and was really very good, now I don't dread doing taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax! Been using Turbo Tax for years now. Very easy to use.
Date published: 2021-03-02
Rated 5 out of 5 by from great turbo tax free was great because i am retired and low income
Date published: 2021-03-02
Rated 5 out of 5 by from Great value Easy and quick to use to file your taxes. Also can talk to a tax expert if need.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1667
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Couple of severe bugs There were a couple of very obnoxious bugs that made this process 3 times as long as it would have taken. I've never had any issues remotely like this for years with Turbotax. I can't see paying for tax software that creates more of a headache than just filling out forms. Next year I will be considering alternatives. 1. Deferred taxes (item 18) I had to manually figure out what to enter. Instead of Turbotax filling out with the information I provided, there was a bug making me fill out the actual tax forms (what I'm paying Turbotax to avoid). The most annoying thing is that this bug has been reported for way over a month and Turbotax never fixed! 2. Whenever I would go to edit anything for my Rideshare expenses, it would leave the original and create another expense list. I had to completely delete the rideshare section to make any edits! I wasted hours figuring this out and then re-importing data from Uber/Lyft.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful with first time users The website outline was very helpful. Very thorough with explaining every step.
Date published: 2021-03-02
Rated 5 out of 5 by from 5 Stars I had to use the help of one of the tax advisors, her name was Dawn, she helped me quickly and I was able to file.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to use! I was a first time tax payer and TurboTax made it very simple and easy for me to file my taxes in no time!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Worked Awesome I’ve used Turbo Tax for 15+ years and this is the best version yet
Date published: 2021-03-02
Rated 5 out of 5 by from AWSOME GOOD PLACE SAPMLE EASY WAY TO FILE YOUE TAXES VERY EASY LOVE IT I RECOMAND IT TO EVERY ONE
Date published: 2021-03-02
Rated 5 out of 5 by from Great way to do taxes Walked me thru it all, and was really very good, now I don't dread doing taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from Love Turbo Tax! Been using Turbo Tax for years now. Very easy to use.
Date published: 2021-03-02
Rated 5 out of 5 by from great turbo tax free was great because i am retired and low income
Date published: 2021-03-02
Rated 5 out of 5 by from Great value Easy and quick to use to file your taxes. Also can talk to a tax expert if need.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1667