TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from great product Very easy to use..................................................................................................
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax I called because my taxes were on a loop and could not figure it out. Rebecca called me back within 10 mnutes and was exceptionally helpful and nice.
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading or missing reminders I had a first time buyers loan from the government for which I repay at $500 a year. TurboTax did not remind me of this repayment and my filing was rejected. I found it more confusing than it has been in prior years.
Date published: 2023-04-17
Rated 5 out of 5 by from So Easy I love that they take your hand and walk you thru everything
Date published: 2023-04-17
Rated 3 out of 5 by from 2022 TAX VERSION IS MUCH CLUNKIER THAN PREVIOUS Many financial documents were NOT pulled up as in past years. I had to manually enter pages of numbers and that's what I pay Turbo Tax to do. I'm very unhappy and feel the price increase is NOT justified. Finally the system locked up during the Transmit step and for 40 minutes, I kept getting dumped by the Robot Verifier. FRUSTRATING. I don't want to print and mail the returns. It's what I pay NOT to do. I'll be looking for another solution for next years taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Filing Experience You all make this an easy and time efficient process.
Date published: 2023-04-17
Rated 5 out of 5 by from Get er done! Taxes always stress me out but Turbox Tax makes it easy for any last minute filer like myself.
Date published: 2023-04-17
Rated 5 out of 5 by from simple and always easy I have used Turbo Tax for several years. It is always easy and simple even for complex situations such as other state income, selling and buying stocks, and retirement
Date published: 2023-04-17
Rated 3 out of 5 by from Expensive for State Even though I only made $543 in Kansas and don't have to pay anything, I still have to pay TurboTax $59 to file, in addition to the $59 for the state return in the state where I live. What a racket!
Date published: 2023-04-17
Rated 5 out of 5 by from Best self tax service . Have been filing on turbo since the last 6 years - very easy and convenient.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1665
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great product Very easy to use..................................................................................................
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax I called because my taxes were on a loop and could not figure it out. Rebecca called me back within 10 mnutes and was exceptionally helpful and nice.
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading or missing reminders I had a first time buyers loan from the government for which I repay at $500 a year. TurboTax did not remind me of this repayment and my filing was rejected. I found it more confusing than it has been in prior years.
Date published: 2023-04-17
Rated 5 out of 5 by from So Easy I love that they take your hand and walk you thru everything
Date published: 2023-04-17
Rated 3 out of 5 by from 2022 TAX VERSION IS MUCH CLUNKIER THAN PREVIOUS Many financial documents were NOT pulled up as in past years. I had to manually enter pages of numbers and that's what I pay Turbo Tax to do. I'm very unhappy and feel the price increase is NOT justified. Finally the system locked up during the Transmit step and for 40 minutes, I kept getting dumped by the Robot Verifier. FRUSTRATING. I don't want to print and mail the returns. It's what I pay NOT to do. I'll be looking for another solution for next years taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Filing Experience You all make this an easy and time efficient process.
Date published: 2023-04-17
Rated 5 out of 5 by from Get er done! Taxes always stress me out but Turbox Tax makes it easy for any last minute filer like myself.
Date published: 2023-04-17
Rated 5 out of 5 by from simple and always easy I have used Turbo Tax for several years. It is always easy and simple even for complex situations such as other state income, selling and buying stocks, and retirement
Date published: 2023-04-17
Rated 3 out of 5 by from Expensive for State Even though I only made $543 in Kansas and don't have to pay anything, I still have to pay TurboTax $59 to file, in addition to the $59 for the state return in the state where I live. What a racket!
Date published: 2023-04-17
Rated 5 out of 5 by from Best self tax service . Have been filing on turbo since the last 6 years - very easy and convenient.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1665