TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
shann131 from
great
great.........................................................................................................awesome
Date published: 2023-05-03
Rated 5 out of 5 by
Chrissy619 from
TurboTax Makes It Easy!
I appreciate how TurboTax talks you through and explains all the steps in terms that make sense.
Date published: 2023-05-03
Rated 4 out of 5 by
FeefeeNicci from
TurboTax is Goto
TurboTax is great, especially with live agents to help. But the price options and fees are still terribly high.
Date published: 2023-05-03
Rated 4 out of 5 by
Customer since 1993 from
Reliable and dependable, but poor search help
I'm a 30 year Turbo Tax user for Federal and Virginia and appreciate the reliability and Easy Step feature, but it frustrates me. Upon starting to prepare taxes with 2022, I expected it to soon ask if I want to import from last year. It does not. I started taxes and noticed it never asked me to import from last year, then had to look up how to import and then started all over. This year the Help/Search field found not even one of the topics I entered, such as Instructions for Form 8606. The Turbo Tax Help Center was not much better, and usually brought up unrelated responses. I usually ended up going to IRS support or Virginia Gov Taxes. The help support for the Virginia Tax application is even worse. I usually work on my taxes in late evening in April. Turbo Tax doesn't have tax experts available in that time. I would really appreciate if they would have tax experts available 24/7 from early March through late May, especially since the TurboTax application is so poor at providing help. It seems to me that 2017 and prior had much better internal application help and support available. TurboTax web site seemed to provide support only for the on-line preparation product and not the packaged local installed version. Also annoying is the fact that it gave occasional prompts what seemed to be storing my data on-line with TurboTax. Did I want to use their on-line tax preparation and storage service. No! That's why I buy it to install it on my computer and keep my data local. I hope that the 2023 Tax application will have improvements in these areas.
Date published: 2023-05-03
Rated 5 out of 5 by
CulaS from
Quick, thorough and easy.
I like how Turbo Tax walks you through each phase of tax preparation.
Date published: 2023-05-03
Rated 5 out of 5 by
Terneese from
Turbo Tax is easy peasy! I highly recommend it.
Easiest time doing my taxes ever. Recommend TurboTax.
Date published: 2023-05-03
Rated 1 out of 5 by
macattack24 from
Turbo Tax sucks the big one!
I can't believe you guys are still in business with such a piece of crap software.
Date published: 2023-05-03
Rated 5 out of 5 by
LProinthegame from
Great Service
The experience was smooth and pretty easy. Thank you.
Date published: 2023-05-03
Rated 5 out of 5 by
VanEddie from
Turbo works for me
Completely professional. covered all the important points
Date published: 2023-05-03
Rated 5 out of 5 by
Budd256 from
Turbo tax is awesome
very helpful to prepare this years tax return saved money
All TurboTax® Offerings Reviews - Page 166
Date published: 2023-05-03
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
shann131 from
great
great.........................................................................................................awesome
Date published: 2023-05-03
Rated 5 out of 5 by
Chrissy619 from
TurboTax Makes It Easy!
I appreciate how TurboTax talks you through and explains all the steps in terms that make sense.
Date published: 2023-05-03
Rated 4 out of 5 by
FeefeeNicci from
TurboTax is Goto
TurboTax is great, especially with live agents to help. But the price options and fees are still terribly high.
Date published: 2023-05-03
Rated 4 out of 5 by
Customer since 1993 from
Reliable and dependable, but poor search help
I'm a 30 year Turbo Tax user for Federal and Virginia and appreciate the reliability and Easy Step feature, but it frustrates me. Upon starting to prepare taxes with 2022, I expected it to soon ask if I want to import from last year. It does not. I started taxes and noticed it never asked me to import from last year, then had to look up how to import and then started all over. This year the Help/Search field found not even one of the topics I entered, such as Instructions for Form 8606. The Turbo Tax Help Center was not much better, and usually brought up unrelated responses. I usually ended up going to IRS support or Virginia Gov Taxes. The help support for the Virginia Tax application is even worse. I usually work on my taxes in late evening in April. Turbo Tax doesn't have tax experts available in that time. I would really appreciate if they would have tax experts available 24/7 from early March through late May, especially since the TurboTax application is so poor at providing help. It seems to me that 2017 and prior had much better internal application help and support available. TurboTax web site seemed to provide support only for the on-line preparation product and not the packaged local installed version. Also annoying is the fact that it gave occasional prompts what seemed to be storing my data on-line with TurboTax. Did I want to use their on-line tax preparation and storage service. No! That's why I buy it to install it on my computer and keep my data local. I hope that the 2023 Tax application will have improvements in these areas.
Date published: 2023-05-03
Rated 5 out of 5 by
CulaS from
Quick, thorough and easy.
I like how Turbo Tax walks you through each phase of tax preparation.
Date published: 2023-05-03
Rated 5 out of 5 by
Terneese from
Turbo Tax is easy peasy! I highly recommend it.
Easiest time doing my taxes ever. Recommend TurboTax.
Date published: 2023-05-03
Rated 1 out of 5 by
macattack24 from
Turbo Tax sucks the big one!
I can't believe you guys are still in business with such a piece of crap software.
Date published: 2023-05-03
Rated 5 out of 5 by
LProinthegame from
Great Service
The experience was smooth and pretty easy. Thank you.
Date published: 2023-05-03
Rated 5 out of 5 by
VanEddie from
Turbo works for me
Completely professional. covered all the important points
Date published: 2023-05-03
Rated 5 out of 5 by
Budd256 from
Turbo tax is awesome
very helpful to prepare this years tax return saved money
All TurboTax® Offerings Reviews - Page 166
Date published: 2023-05-03