TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from great great.........................................................................................................awesome
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax Makes It Easy! I appreciate how TurboTax talks you through and explains all the steps in terms that make sense.
Date published: 2023-05-03
Rated 4 out of 5 by from TurboTax is Goto TurboTax is great, especially with live agents to help. But the price options and fees are still terribly high.
Date published: 2023-05-03
Rated 4 out of 5 by from Reliable and dependable, but poor search help I'm a 30 year Turbo Tax user for Federal and Virginia and appreciate the reliability and Easy Step feature, but it frustrates me. Upon starting to prepare taxes with 2022, I expected it to soon ask if I want to import from last year. It does not. I started taxes and noticed it never asked me to import from last year, then had to look up how to import and then started all over. This year the Help/Search field found not even one of the topics I entered, such as Instructions for Form 8606. The Turbo Tax Help Center was not much better, and usually brought up unrelated responses. I usually ended up going to IRS support or Virginia Gov Taxes. The help support for the Virginia Tax application is even worse. I usually work on my taxes in late evening in April. Turbo Tax doesn't have tax experts available in that time. I would really appreciate if they would have tax experts available 24/7 from early March through late May, especially since the TurboTax application is so poor at providing help. It seems to me that 2017 and prior had much better internal application help and support available. TurboTax web site seemed to provide support only for the on-line preparation product and not the packaged local installed version. Also annoying is the fact that it gave occasional prompts what seemed to be storing my data on-line with TurboTax. Did I want to use their on-line tax preparation and storage service. No! That's why I buy it to install it on my computer and keep my data local. I hope that the 2023 Tax application will have improvements in these areas.
Date published: 2023-05-03
Rated 5 out of 5 by from Quick, thorough and easy. I like how Turbo Tax walks you through each phase of tax preparation.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo Tax is easy peasy! I highly recommend it. Easiest time doing my taxes ever. Recommend TurboTax.
Date published: 2023-05-03
Rated 1 out of 5 by from Turbo Tax sucks the big one! I can't believe you guys are still in business with such a piece of crap software.
Date published: 2023-05-03
Rated 5 out of 5 by from Great Service The experience was smooth and pretty easy. Thank you.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo works for me Completely professional. covered all the important points
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo tax is awesome very helpful to prepare this years tax return saved money
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 166
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great great.........................................................................................................awesome
Date published: 2023-05-03
Rated 5 out of 5 by from TurboTax Makes It Easy! I appreciate how TurboTax talks you through and explains all the steps in terms that make sense.
Date published: 2023-05-03
Rated 4 out of 5 by from TurboTax is Goto TurboTax is great, especially with live agents to help. But the price options and fees are still terribly high.
Date published: 2023-05-03
Rated 4 out of 5 by from Reliable and dependable, but poor search help I'm a 30 year Turbo Tax user for Federal and Virginia and appreciate the reliability and Easy Step feature, but it frustrates me. Upon starting to prepare taxes with 2022, I expected it to soon ask if I want to import from last year. It does not. I started taxes and noticed it never asked me to import from last year, then had to look up how to import and then started all over. This year the Help/Search field found not even one of the topics I entered, such as Instructions for Form 8606. The Turbo Tax Help Center was not much better, and usually brought up unrelated responses. I usually ended up going to IRS support or Virginia Gov Taxes. The help support for the Virginia Tax application is even worse. I usually work on my taxes in late evening in April. Turbo Tax doesn't have tax experts available in that time. I would really appreciate if they would have tax experts available 24/7 from early March through late May, especially since the TurboTax application is so poor at providing help. It seems to me that 2017 and prior had much better internal application help and support available. TurboTax web site seemed to provide support only for the on-line preparation product and not the packaged local installed version. Also annoying is the fact that it gave occasional prompts what seemed to be storing my data on-line with TurboTax. Did I want to use their on-line tax preparation and storage service. No! That's why I buy it to install it on my computer and keep my data local. I hope that the 2023 Tax application will have improvements in these areas.
Date published: 2023-05-03
Rated 5 out of 5 by from Quick, thorough and easy. I like how Turbo Tax walks you through each phase of tax preparation.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo Tax is easy peasy! I highly recommend it. Easiest time doing my taxes ever. Recommend TurboTax.
Date published: 2023-05-03
Rated 1 out of 5 by from Turbo Tax sucks the big one! I can't believe you guys are still in business with such a piece of crap software.
Date published: 2023-05-03
Rated 5 out of 5 by from Great Service The experience was smooth and pretty easy. Thank you.
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo works for me Completely professional. covered all the important points
Date published: 2023-05-03
Rated 5 out of 5 by from Turbo tax is awesome very helpful to prepare this years tax return saved money
Date published: 2023-05-03
All TurboTax® Offerings Reviews - Page 166