TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is easy to use. After using it for several years, it get easier and quicker
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX IS FANTASTIC I have been using TurboTax for several years and am very happy with the product and customer service. I will be using the product next year and for years to follow.
Date published: 2023-04-17
Rated 3 out of 5 by from Had to pay to file 1099-NEC Having to pay to file my 1099-NEC was a bummer. Oh well
Date published: 2023-04-17
Rated 5 out of 5 by from Great I had a great customer service experience during filling my taxes
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome service Turbo tax easy to use and maximum refund. Lots of questions but worth it
Date published: 2023-04-17
Rated 2 out of 5 by from TT Premium They continuously try to up-sell you things that you don't need like Audit protection. They tried to get me to pay $45 for Florida income tax software when Florida doesn't have an income tax on individuals.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! Quick and Easy! Awesome! Quick and Easy! Made things super simple and done in less than an hour!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax was effective for W-2 & SE business Product was effective in handling W-2 wages and self employed business with a fair amount of uncommon events. One small item that I could not resolve from help screens
Date published: 2023-04-17
Rated 2 out of 5 by from good product but predatory pricing behaviors Good flows and decent help system, but it always feels bad when it comes time to pay and you see that if you had done things slightly differently you would be able to get a much better price. It feels very predatory, how they manipulate the price depending on how you come into the app, and which services they offer for what price. I will likely use a competitor next year, as a number of them have more transparent prices and practices.
Date published: 2023-04-17
Rated 5 out of 5 by from I trust TurboTax TT helped with my RMD issues. Everything else was OK
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1613
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is easy to use. After using it for several years, it get easier and quicker
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX IS FANTASTIC I have been using TurboTax for several years and am very happy with the product and customer service. I will be using the product next year and for years to follow.
Date published: 2023-04-17
Rated 3 out of 5 by from Had to pay to file 1099-NEC Having to pay to file my 1099-NEC was a bummer. Oh well
Date published: 2023-04-17
Rated 5 out of 5 by from Great I had a great customer service experience during filling my taxes
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome service Turbo tax easy to use and maximum refund. Lots of questions but worth it
Date published: 2023-04-17
Rated 2 out of 5 by from TT Premium They continuously try to up-sell you things that you don't need like Audit protection. They tried to get me to pay $45 for Florida income tax software when Florida doesn't have an income tax on individuals.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! Quick and Easy! Awesome! Quick and Easy! Made things super simple and done in less than an hour!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax was effective for W-2 & SE business Product was effective in handling W-2 wages and self employed business with a fair amount of uncommon events. One small item that I could not resolve from help screens
Date published: 2023-04-17
Rated 2 out of 5 by from good product but predatory pricing behaviors Good flows and decent help system, but it always feels bad when it comes time to pay and you see that if you had done things slightly differently you would be able to get a much better price. It feels very predatory, how they manipulate the price depending on how you come into the app, and which services they offer for what price. I will likely use a competitor next year, as a number of them have more transparent prices and practices.
Date published: 2023-04-17
Rated 5 out of 5 by from I trust TurboTax TT helped with my RMD issues. Everything else was OK
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1613