TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from My first tax file This is the first year I've worked and filed! Turbo tax was quick and easy!
Date published: 2023-04-17
Rated 5 out of 5 by from People Friendly TurboTax makes it easy to file your taxes. You simply answer all their questions. Having all of my documents in digital form, made it even easier. However, it shouldn't be so expensive for file both Federal and State jointly with TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Excellent Incredible company, simple amazing couldn't be happier.
Date published: 2023-04-17
Rated 4 out of 5 by from Good, but does not check for undervalued credits I had to do a hand calculation to find a missing credit which was under valued.
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful. Live help is very good. Live help eliminated my doubt in the proper filing.
Date published: 2023-04-17
Rated 5 out of 5 by from tax 2023 Thank you again for making it easy . Such a complicated and not fun process you'll have turned it to being easy and fast.
Date published: 2023-04-17
Rated 4 out of 5 by from easy to understand. This product is very easy to understand and is helpful.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo tax has gotten too pricy for what it is Turbo tax used to be cheaper and offered more help on questions. Now it’s like you want more help pay another 100 dollars but oh by the way after spending days doing your taxes you get to the end you have to pay almost 3% of what you owe to pay with cc and it added another $200. Then another surprise you can’t pay state with cc and give no help on the subject. Feel like what is offered and cost should up front so you know. We owed close to $7000 and paid 200 for using turbo tax then another 200 for fed and then I had to call our state to pay with cc and I was charge another $75. It’s bad enough you owe a bunch of money that you just don’t have to be nickel and dime at every turn. Every year they throw new questions like I am supposed to understand what some of these terms mean. Next year I’ll just pay someone to file for me and save me the hassle of doing this for hours of my time and still pay up the Whoha.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax worked great. I was able to complete Turbo Tax on my own with no issues.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use Easy to use and understand. Thanks, for in assist.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1553
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My first tax file This is the first year I've worked and filed! Turbo tax was quick and easy!
Date published: 2023-04-17
Rated 5 out of 5 by from People Friendly TurboTax makes it easy to file your taxes. You simply answer all their questions. Having all of my documents in digital form, made it even easier. However, it shouldn't be so expensive for file both Federal and State jointly with TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Excellent Incredible company, simple amazing couldn't be happier.
Date published: 2023-04-17
Rated 4 out of 5 by from Good, but does not check for undervalued credits I had to do a hand calculation to find a missing credit which was under valued.
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful. Live help is very good. Live help eliminated my doubt in the proper filing.
Date published: 2023-04-17
Rated 5 out of 5 by from tax 2023 Thank you again for making it easy . Such a complicated and not fun process you'll have turned it to being easy and fast.
Date published: 2023-04-17
Rated 4 out of 5 by from easy to understand. This product is very easy to understand and is helpful.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo tax has gotten too pricy for what it is Turbo tax used to be cheaper and offered more help on questions. Now it’s like you want more help pay another 100 dollars but oh by the way after spending days doing your taxes you get to the end you have to pay almost 3% of what you owe to pay with cc and it added another $200. Then another surprise you can’t pay state with cc and give no help on the subject. Feel like what is offered and cost should up front so you know. We owed close to $7000 and paid 200 for using turbo tax then another 200 for fed and then I had to call our state to pay with cc and I was charge another $75. It’s bad enough you owe a bunch of money that you just don’t have to be nickel and dime at every turn. Every year they throw new questions like I am supposed to understand what some of these terms mean. Next year I’ll just pay someone to file for me and save me the hassle of doing this for hours of my time and still pay up the Whoha.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax worked great. I was able to complete Turbo Tax on my own with no issues.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use Easy to use and understand. Thanks, for in assist.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1553