TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use, remembers my info from the previous years. Easy to restart after I've taken a break. Never loses information load and allows me to go back and add itrms
Date published: 2023-04-17
Rated 2 out of 5 by from Paid for live help - waste of time and money I love the idea of live help and got a quick connection to an individual who seemed eager to help. But she could not figure out what was going on (suspecting a bug in the software that made a huge impact on my return). After talking to her for over an hour she hung up on me with the issue unresolved. I was unable to reach the same person. Tried again with someone new and same thing happened - they hung up after 45 min with the issue unresolved and no ability to reach that person again. Neither of them could figure out what was going on. So all in all that was a waste of time and money. Fingers crossed that I didn't screw up my return. I won't pay for Live again. Probably done with TurboTax as well.
Date published: 2023-04-17
Rated 5 out of 5 by from Good service Helpful in many ways, and more value than many of the "sit down" services
Date published: 2023-04-17
Rated 1 out of 5 by from Hated! This was my first year using Turbo Tax software. I purchased Home & Business cd/download. A main requirement for me was cryptocurrency. Was not able to download cryto nor a K-1. This was an expensive program and I will not be use Turbo Tax again. Did not find it user friendly at all nor easy to get customer service help - only community help.
Date published: 2023-04-17
Rated 2 out of 5 by from 50% too expensive Price increases arent worth it. Im always filing feeling like my likelihood of getting audited is low but the accuracy of what I filed may be off because certain things arent explained well.
Date published: 2023-04-17
Rated 3 out of 5 by from not easy Sometimes its not clear on where to add interest and also to do your property information
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax with Howards help was excellent. Turbotax is excellent. Keep hiring people like Howard. He was patient, considerate, and very professional.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Awesome Straightforward, explains what is happening as you go.
Date published: 2023-04-17
Rated 5 out of 5 by from Comprehensive and easy interview process!! Comprehensive and easy interview process and thorough analysis at the end of the return!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Great Always great experience. Feel like its always done right
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1549
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use, remembers my info from the previous years. Easy to restart after I've taken a break. Never loses information load and allows me to go back and add itrms
Date published: 2023-04-17
Rated 2 out of 5 by from Paid for live help - waste of time and money I love the idea of live help and got a quick connection to an individual who seemed eager to help. But she could not figure out what was going on (suspecting a bug in the software that made a huge impact on my return). After talking to her for over an hour she hung up on me with the issue unresolved. I was unable to reach the same person. Tried again with someone new and same thing happened - they hung up after 45 min with the issue unresolved and no ability to reach that person again. Neither of them could figure out what was going on. So all in all that was a waste of time and money. Fingers crossed that I didn't screw up my return. I won't pay for Live again. Probably done with TurboTax as well.
Date published: 2023-04-17
Rated 5 out of 5 by from Good service Helpful in many ways, and more value than many of the "sit down" services
Date published: 2023-04-17
Rated 1 out of 5 by from Hated! This was my first year using Turbo Tax software. I purchased Home & Business cd/download. A main requirement for me was cryptocurrency. Was not able to download cryto nor a K-1. This was an expensive program and I will not be use Turbo Tax again. Did not find it user friendly at all nor easy to get customer service help - only community help.
Date published: 2023-04-17
Rated 2 out of 5 by from 50% too expensive Price increases arent worth it. Im always filing feeling like my likelihood of getting audited is low but the accuracy of what I filed may be off because certain things arent explained well.
Date published: 2023-04-17
Rated 3 out of 5 by from not easy Sometimes its not clear on where to add interest and also to do your property information
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax with Howards help was excellent. Turbotax is excellent. Keep hiring people like Howard. He was patient, considerate, and very professional.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Awesome Straightforward, explains what is happening as you go.
Date published: 2023-04-17
Rated 5 out of 5 by from Comprehensive and easy interview process!! Comprehensive and easy interview process and thorough analysis at the end of the return!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Great Always great experience. Feel like its always done right
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1549