TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Hoagi from
Turbo Tax is Awesome
Easy to use, remembers my info from the previous years. Easy to restart after I've taken a break. Never loses information load and allows me to go back and add itrms
Date published: 2023-04-17
Rated 2 out of 5 by
WAMichael from
Paid for live help - waste of time and money
I love the idea of live help and got a quick connection to an individual who seemed eager to help. But she could not figure out what was going on (suspecting a bug in the software that made a huge impact on my return). After talking to her for over an hour she hung up on me with the issue unresolved. I was unable to reach the same person. Tried again with someone new and same thing happened - they hung up after 45 min with the issue unresolved and no ability to reach that person again. Neither of them could figure out what was going on. So all in all that was a waste of time and money. Fingers crossed that I didn't screw up my return. I won't pay for Live again. Probably done with TurboTax as well.
Date published: 2023-04-17
Rated 5 out of 5 by
mountmaker from
Good service
Helpful in many ways, and more value than many of the "sit down" services
Date published: 2023-04-17
Rated 1 out of 5 by
tnron from
Hated!
This was my first year using Turbo Tax software. I purchased Home & Business cd/download. A main requirement for me was cryptocurrency. Was not able to download cryto nor a K-1. This was an expensive program and I will not be use Turbo Tax again. Did not find it user friendly at all nor easy to get customer service help - only community help.
Date published: 2023-04-17
Rated 2 out of 5 by
LAcn from
50% too expensive
Price increases arent worth it. Im always filing feeling like my likelihood of getting audited is low but the accuracy of what I filed may be off because certain things arent explained well.
Date published: 2023-04-17
Rated 3 out of 5 by
8484Jess from
not easy
Sometimes its not clear on where to add interest and also to do your property information
Date published: 2023-04-17
Rated 5 out of 5 by
Max41 from
Turbo Tax with Howards help was excellent.
Turbotax is excellent. Keep hiring people like Howard. He was patient, considerate, and very professional.
Date published: 2023-04-17
Rated 5 out of 5 by
Mrfgreenway from
TurboTax is Awesome
Straightforward, explains what is happening as you go.
Date published: 2023-04-17
Rated 5 out of 5 by
Peachum from
Comprehensive and easy interview process!!
Comprehensive and easy interview process and thorough analysis at the end of the return!!!
Date published: 2023-04-17
Rated 5 out of 5 by
Scott2679 from
Great
Always great experience. Feel like its always done right
All TurboTax® Offerings Reviews - Page 1549
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Hoagi from
Turbo Tax is Awesome
Easy to use, remembers my info from the previous years. Easy to restart after I've taken a break. Never loses information load and allows me to go back and add itrms
Date published: 2023-04-17
Rated 2 out of 5 by
WAMichael from
Paid for live help - waste of time and money
I love the idea of live help and got a quick connection to an individual who seemed eager to help. But she could not figure out what was going on (suspecting a bug in the software that made a huge impact on my return). After talking to her for over an hour she hung up on me with the issue unresolved. I was unable to reach the same person. Tried again with someone new and same thing happened - they hung up after 45 min with the issue unresolved and no ability to reach that person again. Neither of them could figure out what was going on. So all in all that was a waste of time and money. Fingers crossed that I didn't screw up my return. I won't pay for Live again. Probably done with TurboTax as well.
Date published: 2023-04-17
Rated 5 out of 5 by
mountmaker from
Good service
Helpful in many ways, and more value than many of the "sit down" services
Date published: 2023-04-17
Rated 1 out of 5 by
tnron from
Hated!
This was my first year using Turbo Tax software. I purchased Home & Business cd/download. A main requirement for me was cryptocurrency. Was not able to download cryto nor a K-1. This was an expensive program and I will not be use Turbo Tax again. Did not find it user friendly at all nor easy to get customer service help - only community help.
Date published: 2023-04-17
Rated 2 out of 5 by
LAcn from
50% too expensive
Price increases arent worth it. Im always filing feeling like my likelihood of getting audited is low but the accuracy of what I filed may be off because certain things arent explained well.
Date published: 2023-04-17
Rated 3 out of 5 by
8484Jess from
not easy
Sometimes its not clear on where to add interest and also to do your property information
Date published: 2023-04-17
Rated 5 out of 5 by
Max41 from
Turbo Tax with Howards help was excellent.
Turbotax is excellent. Keep hiring people like Howard. He was patient, considerate, and very professional.
Date published: 2023-04-17
Rated 5 out of 5 by
Mrfgreenway from
TurboTax is Awesome
Straightforward, explains what is happening as you go.
Date published: 2023-04-17
Rated 5 out of 5 by
Peachum from
Comprehensive and easy interview process!!
Comprehensive and easy interview process and thorough analysis at the end of the return!!!
Date published: 2023-04-17
Rated 5 out of 5 by
Scott2679 from
Great
Always great experience. Feel like its always done right
All TurboTax® Offerings Reviews - Page 1549
Date published: 2023-04-17