TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Always works I love the way it walks you thought everything. You cant miss a thing. I enjoy not forced to file with a company and able to do it from home. With Covid its nice.
Date published: 2021-03-02
Rated 5 out of 5 by from awesome It was very helpful, easy for the older generation
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax It was great helped me get a bigger return I'm very happy
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use! very easy and helpful in every way possible. love it
Date published: 2021-03-02
Rated 4 out of 5 by from help me with everthing to get my taxes done turbo tax helped me get my taxes filed and explaned things to me that i didnt understand
Date published: 2021-03-02
Rated 5 out of 5 by from Fantastic Easy guide through the process of doing all the questions
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo tax is very helpful and easy really easy to use and instructions were clear and concise. customer service was really patient and helpful.
Date published: 2021-03-02
Rated 5 out of 5 by from did a better job than h&r block Did a great job, very happy with my return. i am very pleased.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy, thorough and rapid this method is very quick and easy to navigate. I was asked many questions, a lot did not pertain to me, although were well thought out questions that I am certain that I will have to utilize in years to come. I would heartily recommend to anyone.
Date published: 2021-03-02
Rated 3 out of 5 by from Frustrated by unclear entry cell requirements Was so dang frustrated. For some reason my Schedule line 4 royalties got changed to "0" and kept flagging as an error. For 2 days I tried to find what I had done wrong. it would not let me file and wouldn't let me edit the royalty requirement. It would not accept zero as an answer. I had no other answer since there were none. The help window had no answers other than deleting the entire thing and starting over. Finally on a whim I erased the zero and left it blank... went through no problem. !!!!! If you are going to lock up the entire process based on a zero being input rather than a blank, especially when I never entered that data to begin with, have some code to realize what the problem is and prompt the user to leave blank as opposed to just enter the amount. Lousy customer service! more than 10 years running using turbotax. combine this with the fact that last year it prompted me to make a new account under the same email address but doesn't recognize my previous years taxes... I'll be looking at alternatives next year.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1496
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Always works I love the way it walks you thought everything. You cant miss a thing. I enjoy not forced to file with a company and able to do it from home. With Covid its nice.
Date published: 2021-03-02
Rated 5 out of 5 by from awesome It was very helpful, easy for the older generation
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax It was great helped me get a bigger return I'm very happy
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use! very easy and helpful in every way possible. love it
Date published: 2021-03-02
Rated 4 out of 5 by from help me with everthing to get my taxes done turbo tax helped me get my taxes filed and explaned things to me that i didnt understand
Date published: 2021-03-02
Rated 5 out of 5 by from Fantastic Easy guide through the process of doing all the questions
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo tax is very helpful and easy really easy to use and instructions were clear and concise. customer service was really patient and helpful.
Date published: 2021-03-02
Rated 5 out of 5 by from did a better job than h&r block Did a great job, very happy with my return. i am very pleased.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy, thorough and rapid this method is very quick and easy to navigate. I was asked many questions, a lot did not pertain to me, although were well thought out questions that I am certain that I will have to utilize in years to come. I would heartily recommend to anyone.
Date published: 2021-03-02
Rated 3 out of 5 by from Frustrated by unclear entry cell requirements Was so dang frustrated. For some reason my Schedule line 4 royalties got changed to "0" and kept flagging as an error. For 2 days I tried to find what I had done wrong. it would not let me file and wouldn't let me edit the royalty requirement. It would not accept zero as an answer. I had no other answer since there were none. The help window had no answers other than deleting the entire thing and starting over. Finally on a whim I erased the zero and left it blank... went through no problem. !!!!! If you are going to lock up the entire process based on a zero being input rather than a blank, especially when I never entered that data to begin with, have some code to realize what the problem is and prompt the user to leave blank as opposed to just enter the amount. Lousy customer service! more than 10 years running using turbotax. combine this with the fact that last year it prompted me to make a new account under the same email address but doesn't recognize my previous years taxes... I'll be looking at alternatives next year.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1496