TURBOTAX CUSTOMER REVIEWS
TurboTax Live Basic Reviews
Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.
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Select all that apply to find reviewers similar to you.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Newbyfamily from
Always works
I love the way it walks you thought everything. You cant miss a thing. I enjoy not forced to file with a company and able to do it from home. With Covid its nice.
Date published: 2021-03-02
Rated 5 out of 5 by
bighank55 from
awesome
It was very helpful, easy for the older generation
Date published: 2021-03-02
Rated 5 out of 5 by
tom0224 from
turbo tax
It was great helped me get a bigger return I'm very happy
Date published: 2021-03-02
Rated 5 out of 5 by
xolainaxo from
easy to use!
very easy and helpful in every way possible. love it
Date published: 2021-03-02
Rated 4 out of 5 by
robert1994 from
help me with everthing to get my taxes done
turbo tax helped me get my taxes filed and explaned things to me that i didnt understand
Date published: 2021-03-02
Rated 5 out of 5 by
Adielys from
Fantastic
Easy guide through the process of doing all the questions
Date published: 2021-03-02
Rated 4 out of 5 by
wdiamond1 from
Turbo tax is very helpful and easy
really easy to use and instructions were clear and concise. customer service was really patient and helpful.
Date published: 2021-03-02
Rated 5 out of 5 by
kingpin2021 from
did a better job than h&r block
Did a great job, very happy with my return. i am very pleased.
Date published: 2021-03-02
Rated 5 out of 5 by
Emma4321 from
Very easy, thorough and rapid
this method is very quick and easy to navigate. I was asked many questions, a lot did not pertain to me, although were well thought out questions that I am certain that I will have to utilize in years to come. I would heartily recommend to anyone.
Date published: 2021-03-02
Rated 3 out of 5 by
whydoesanickhavetobeuniqu from
Frustrated by unclear entry cell requirements
Was so dang frustrated. For some reason my Schedule line 4 royalties got changed to "0" and kept flagging as an error. For 2 days I tried to find what I had done wrong. it would not let me file and wouldn't let me edit the royalty requirement. It would not accept zero as an answer. I had no other answer since there were none. The help window had no answers other than deleting the entire thing and starting over. Finally on a whim I erased the zero and left it blank... went through no problem. !!!!! If you are going to lock up the entire process based on a zero being input rather than a blank, especially when I never entered that data to begin with, have some code to realize what the problem is and prompt the user to leave blank as opposed to just enter the amount. Lousy customer service! more than 10 years running using turbotax. combine this with the fact that last year it prompted me to make a new account under the same email address but doesn't recognize my previous years taxes... I'll be looking at alternatives next year.
All TurboTax® Offerings Reviews - Page 1496
Date published: 2021-03-02
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
Newbyfamily from
Always works
I love the way it walks you thought everything. You cant miss a thing. I enjoy not forced to file with a company and able to do it from home. With Covid its nice.
Date published: 2021-03-02
Rated 5 out of 5 by
bighank55 from
awesome
It was very helpful, easy for the older generation
Date published: 2021-03-02
Rated 5 out of 5 by
tom0224 from
turbo tax
It was great helped me get a bigger return I'm very happy
Date published: 2021-03-02
Rated 5 out of 5 by
xolainaxo from
easy to use!
very easy and helpful in every way possible. love it
Date published: 2021-03-02
Rated 4 out of 5 by
robert1994 from
help me with everthing to get my taxes done
turbo tax helped me get my taxes filed and explaned things to me that i didnt understand
Date published: 2021-03-02
Rated 5 out of 5 by
Adielys from
Fantastic
Easy guide through the process of doing all the questions
Date published: 2021-03-02
Rated 4 out of 5 by
wdiamond1 from
Turbo tax is very helpful and easy
really easy to use and instructions were clear and concise. customer service was really patient and helpful.
Date published: 2021-03-02
Rated 5 out of 5 by
kingpin2021 from
did a better job than h&r block
Did a great job, very happy with my return. i am very pleased.
Date published: 2021-03-02
Rated 5 out of 5 by
Emma4321 from
Very easy, thorough and rapid
this method is very quick and easy to navigate. I was asked many questions, a lot did not pertain to me, although were well thought out questions that I am certain that I will have to utilize in years to come. I would heartily recommend to anyone.
Date published: 2021-03-02
Rated 3 out of 5 by
whydoesanickhavetobeuniqu from
Frustrated by unclear entry cell requirements
Was so dang frustrated. For some reason my Schedule line 4 royalties got changed to "0" and kept flagging as an error. For 2 days I tried to find what I had done wrong. it would not let me file and wouldn't let me edit the royalty requirement. It would not accept zero as an answer. I had no other answer since there were none. The help window had no answers other than deleting the entire thing and starting over. Finally on a whim I erased the zero and left it blank... went through no problem. !!!!! If you are going to lock up the entire process based on a zero being input rather than a blank, especially when I never entered that data to begin with, have some code to realize what the problem is and prompt the user to leave blank as opposed to just enter the amount. Lousy customer service! more than 10 years running using turbotax. combine this with the fact that last year it prompted me to make a new account under the same email address but doesn't recognize my previous years taxes... I'll be looking at alternatives next year.
All TurboTax® Offerings Reviews - Page 1496
Date published: 2021-03-02