TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Thankful I have Turbo Tax to make doing taxes easy Turbo Tax has helpful cues along the process and this helped to keep me informed.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is easy to use I received help this year because some of the forms we had were confusing. I appreciated the help.
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax has gone downhill...I won't use it again. For almost 10 years I have used TurboTax. I usually purchase it yearly at Office Depot or Best Buy. It has ALWAYS included a free copy of 1 state filing. This year I paid $60 for TurboTax, then had to pay another $45 to download the State, then had to pay another $25 to e-file the state. I have always itemized...but when I got done this year it says...yeah...we are giving you the Standard Deduction because it saves you money. No explanation. No side by side comparison...just opted over to the Standard after I had spent hours entering in medical, business and donation deductions. Then it messed up when I went to e-file and wouldn't validate. After another 30 frustrating minutes of looking where they told me to look, I finally figured out that I needed to see if there were any updates...even though, when I started into it last week, and waiting for it to download the latest updates, I thought I was up to date. Turns out...no...I now have to download another update to actually make my e-file...which I had already paid for...go through. Had problems installing the update...computer locked up in the middle of it for 30 minutes. FINALLY got it to go through. There has got to be a better way after paying $130. Going to check into H&R Block next year.
Date published: 2023-04-17
Rated 1 out of 5 by from long and expensive used the 15min roadside took 45min. repetitive and very expensive for a retired person. only had a 1099r to file cost almost $200.00. do believe this a rip off.
Date published: 2023-04-17
Rated 5 out of 5 by from Adult hack! Turbotax makes this responsibility seem not so bad. I really hate filing my taxes. Its April 17th and It took me 16 mins to complete. Just in time for the due date. Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from Super easy Turbo tax makes filling easy and stress less. I’m so grateful!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the Best Easy to use, helpful answers to questions as I was using the program
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Excellent Thank you for making it easy! TurboTax walks you through the steps and all the checks carefully to make sure your returns are correct.
Date published: 2023-04-17
Rated 4 out of 5 by from good very easy to do, anytime you like. stop nd start as you please
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax was great The live expert was helpful. She helped to clear up some concerns.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1488
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thankful I have Turbo Tax to make doing taxes easy Turbo Tax has helpful cues along the process and this helped to keep me informed.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is easy to use I received help this year because some of the forms we had were confusing. I appreciated the help.
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax has gone downhill...I won't use it again. For almost 10 years I have used TurboTax. I usually purchase it yearly at Office Depot or Best Buy. It has ALWAYS included a free copy of 1 state filing. This year I paid $60 for TurboTax, then had to pay another $45 to download the State, then had to pay another $25 to e-file the state. I have always itemized...but when I got done this year it says...yeah...we are giving you the Standard Deduction because it saves you money. No explanation. No side by side comparison...just opted over to the Standard after I had spent hours entering in medical, business and donation deductions. Then it messed up when I went to e-file and wouldn't validate. After another 30 frustrating minutes of looking where they told me to look, I finally figured out that I needed to see if there were any updates...even though, when I started into it last week, and waiting for it to download the latest updates, I thought I was up to date. Turns out...no...I now have to download another update to actually make my e-file...which I had already paid for...go through. Had problems installing the update...computer locked up in the middle of it for 30 minutes. FINALLY got it to go through. There has got to be a better way after paying $130. Going to check into H&R Block next year.
Date published: 2023-04-17
Rated 1 out of 5 by from long and expensive used the 15min roadside took 45min. repetitive and very expensive for a retired person. only had a 1099r to file cost almost $200.00. do believe this a rip off.
Date published: 2023-04-17
Rated 5 out of 5 by from Adult hack! Turbotax makes this responsibility seem not so bad. I really hate filing my taxes. Its April 17th and It took me 16 mins to complete. Just in time for the due date. Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from Super easy Turbo tax makes filling easy and stress less. I’m so grateful!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the Best Easy to use, helpful answers to questions as I was using the program
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Excellent Thank you for making it easy! TurboTax walks you through the steps and all the checks carefully to make sure your returns are correct.
Date published: 2023-04-17
Rated 4 out of 5 by from good very easy to do, anytime you like. stop nd start as you please
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax was great The live expert was helpful. She helped to clear up some concerns.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1488