TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Super Easy and Fast! I tend to wait last minute to file, but TurboTax makes it super easy to get it done. I was able to file in less than an hour all by myself!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome The tool was very easy to use. I love how it imports alot of the information to limit manual entry and help tools.
Date published: 2023-04-17
Rated 3 out of 5 by from It was helpful I need to print the forms and do not know where to find them.
Date published: 2023-04-17
Rated 5 out of 5 by from Always easy..always accurate Turbo tax is always easy and takes me step by step through the preicess.
Date published: 2023-04-17
Rated 5 out of 5 by from Very Helpful Great way to do your taxes. I feel like I can always count on turbo tax to maximize my return. Thanks
Date published: 2023-04-17
Rated 5 out of 5 by from Great Experience! Very quick and easy! If I had questions they were easily answered!
Date published: 2023-04-17
Rated 5 out of 5 by from EXCELLENT AND VERY INSTRUTIONAL VERY GOOD AND INSTRUCTIONAL I WILL USE THIS APP AGAIN
Date published: 2023-04-17
Rated 3 out of 5 by from its good need more infomation on how to do this gain loss on crypto and stocks.. it is really confusing and i just gave up...i had no idea how to add gain/loss transactions. all that stuff or what to do in the process of even getting to that point at all. though i had loss and its not that important...it really really needs to be better explained on what i need to do or what version of turbo tax i need to use in order to complete it.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax review I worked w/ Marion H my tax expert - she was awesome
Date published: 2023-04-17
Rated 2 out of 5 by from Glitch in software I added income, because I didn't have a W-2 yet from one temporary job. Then I received the W-2, so of course I wanted to add it and delete the income from the "other income" category. I was unable to delete it! I was otherwise finished entering all of my info in every other category, 2.5 hours straight...and I even was on the phone with customer service for 30 minutes, and the conclusion was that my only option was to clear everything and start over again. As a single mom who just started a new business, this time was too precious and all wasted. 2 stars because otherwise turbotax has been pretty easy to use, and in past years I didn't have problems. I'd love to get a credit for next year if I'm to return!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1484
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super Easy and Fast! I tend to wait last minute to file, but TurboTax makes it super easy to get it done. I was able to file in less than an hour all by myself!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome The tool was very easy to use. I love how it imports alot of the information to limit manual entry and help tools.
Date published: 2023-04-17
Rated 3 out of 5 by from It was helpful I need to print the forms and do not know where to find them.
Date published: 2023-04-17
Rated 5 out of 5 by from Always easy..always accurate Turbo tax is always easy and takes me step by step through the preicess.
Date published: 2023-04-17
Rated 5 out of 5 by from Very Helpful Great way to do your taxes. I feel like I can always count on turbo tax to maximize my return. Thanks
Date published: 2023-04-17
Rated 5 out of 5 by from Great Experience! Very quick and easy! If I had questions they were easily answered!
Date published: 2023-04-17
Rated 5 out of 5 by from EXCELLENT AND VERY INSTRUTIONAL VERY GOOD AND INSTRUCTIONAL I WILL USE THIS APP AGAIN
Date published: 2023-04-17
Rated 3 out of 5 by from its good need more infomation on how to do this gain loss on crypto and stocks.. it is really confusing and i just gave up...i had no idea how to add gain/loss transactions. all that stuff or what to do in the process of even getting to that point at all. though i had loss and its not that important...it really really needs to be better explained on what i need to do or what version of turbo tax i need to use in order to complete it.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax review I worked w/ Marion H my tax expert - she was awesome
Date published: 2023-04-17
Rated 2 out of 5 by from Glitch in software I added income, because I didn't have a W-2 yet from one temporary job. Then I received the W-2, so of course I wanted to add it and delete the income from the "other income" category. I was unable to delete it! I was otherwise finished entering all of my info in every other category, 2.5 hours straight...and I even was on the phone with customer service for 30 minutes, and the conclusion was that my only option was to clear everything and start over again. As a single mom who just started a new business, this time was too precious and all wasted. 2 stars because otherwise turbotax has been pretty easy to use, and in past years I didn't have problems. I'd love to get a credit for next year if I'm to return!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1484