TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from What happened?!? I started my return choosing the free option and nowhere along the way did I see any upgrade needed. I only had 3 easy forms to file. Two of which I did myself and were not uploaded. Before I could file my return I had to pay a fee that was 1/3 of my small refund. I'm really disappointed, I've used Turbotax before and they were great. Don't know what happened. Maybe I clicked some mysterious button, oh well. I'll go elsewhere next year.
Date published: 2023-04-17
Rated 4 out of 5 by from No Way to Eliminate Input Errors Easily I have used Turbo Tax for many years and love it. My sister tried it this year and, as a novice, made an error that it took us days to find. We finally found it after 3 days of searching. There should be an easier way, i.e. search by amount with the ability to edit.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome. Easy to use!! Great time. Fast and easy to use. It took me all of 40 min. I will use Turbo Tax again. Agent was ready and available to help me if I needed any assistance.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Helped Me Again! Once again a great help, this was the first time that I filed as a single person.
Date published: 2023-04-17
Rated 4 out of 5 by from Very easy Was pleasant experience, easy even though I’m never sure sure about taxes this helped
Date published: 2023-04-17
Rated 5 out of 5 by from love turbotax Turbotax was very simple and easy to use. The process was fast and easy and very stress-free.
Date published: 2023-04-17
Rated 1 out of 5 by from I Hate TurboTax You really have a great way of making people think they won't be paying a lot of money to use your services. Up until the very end! When to file their taxes, they have to cough over all the money to you. Absurd. Probably could have paid some random person in my small town to file my taxes for me for less money than this. It's disgusting and predatory. Surely, your company has done well in the past few years. Everyone used your product because it was quick, easy, and not too expensive. So glad your success has made you even more money hungry :) Y'all see how much money we're making a year!! Certainly isn't enough for your services.
Date published: 2023-04-17
Rated 1 out of 5 by from This service is supposed to be free We're forced to use this software although there are legal loopholes to make it accessible you hide them behind 20 screens and clicks.
Date published: 2023-04-17
Rated 5 out of 5 by from Very easy to use It was easy to use and explained all of my questions and concerns
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is amazing The experience was amazing and cool and that’s all folks
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1451
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from What happened?!? I started my return choosing the free option and nowhere along the way did I see any upgrade needed. I only had 3 easy forms to file. Two of which I did myself and were not uploaded. Before I could file my return I had to pay a fee that was 1/3 of my small refund. I'm really disappointed, I've used Turbotax before and they were great. Don't know what happened. Maybe I clicked some mysterious button, oh well. I'll go elsewhere next year.
Date published: 2023-04-17
Rated 4 out of 5 by from No Way to Eliminate Input Errors Easily I have used Turbo Tax for many years and love it. My sister tried it this year and, as a novice, made an error that it took us days to find. We finally found it after 3 days of searching. There should be an easier way, i.e. search by amount with the ability to edit.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome. Easy to use!! Great time. Fast and easy to use. It took me all of 40 min. I will use Turbo Tax again. Agent was ready and available to help me if I needed any assistance.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Helped Me Again! Once again a great help, this was the first time that I filed as a single person.
Date published: 2023-04-17
Rated 4 out of 5 by from Very easy Was pleasant experience, easy even though I’m never sure sure about taxes this helped
Date published: 2023-04-17
Rated 5 out of 5 by from love turbotax Turbotax was very simple and easy to use. The process was fast and easy and very stress-free.
Date published: 2023-04-17
Rated 1 out of 5 by from I Hate TurboTax You really have a great way of making people think they won't be paying a lot of money to use your services. Up until the very end! When to file their taxes, they have to cough over all the money to you. Absurd. Probably could have paid some random person in my small town to file my taxes for me for less money than this. It's disgusting and predatory. Surely, your company has done well in the past few years. Everyone used your product because it was quick, easy, and not too expensive. So glad your success has made you even more money hungry :) Y'all see how much money we're making a year!! Certainly isn't enough for your services.
Date published: 2023-04-17
Rated 1 out of 5 by from This service is supposed to be free We're forced to use this software although there are legal loopholes to make it accessible you hide them behind 20 screens and clicks.
Date published: 2023-04-17
Rated 5 out of 5 by from Very easy to use It was easy to use and explained all of my questions and concerns
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is amazing The experience was amazing and cool and that’s all folks
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1451