TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Thank you Good job Easy breezy Thank you That it No more type
Date published: 2023-04-17
Rated 5 out of 5 by from IRA LIVE AGENT EXCELLENT INFORMED ME OF CORRECT INFORMATION
Date published: 2023-04-17
Rated 5 out of 5 by from Fantastic It is very thorough but easy to follow. I works every year.
Date published: 2023-04-17
Rated 4 out of 5 by from helpful Thank you to Christy t. , who helped guide me through some tricky sections & relieved my stress.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Easy To Use Very helpful for inputting business and financial information.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Easy This website makes doing your taxes so much easier. It's stress free, allowing everyone to file in a timely manner.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax walked me through everything! Quick and easy! I would recommend this to any of my friends!
Date published: 2023-04-17
Rated 2 out of 5 by from Too many hidden fees Using Turbo Tax for nine years, and this is the first year I have experienced these hidden fees. Purchased Turbo tax for $54 only to have to pay an additional $45, $25, and $40 to process. This is too much. Will not use this program next year.
Date published: 2023-04-17
Rated 4 out of 5 by from No Way to Eliminate Input Errors Easily I have used Turbo Tax for many years and love it. My sister tried it this year and, as a novice, made an error that it took us days to find. We finally found it after 3 days of searching. There should be an easier way, i.e. search by amount with the ability to edit.
Date published: 2023-04-17
Rated 1 out of 5 by from What happened?!? I started my return choosing the free option and nowhere along the way did I see any upgrade needed. I only had 3 easy forms to file. Two of which I did myself and were not uploaded. Before I could file my return I had to pay a fee that was 1/3 of my small refund. I'm really disappointed, I've used Turbotax before and they were great. Don't know what happened. Maybe I clicked some mysterious button, oh well. I'll go elsewhere next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1445
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Thank you Good job Easy breezy Thank you That it No more type
Date published: 2023-04-17
Rated 5 out of 5 by from IRA LIVE AGENT EXCELLENT INFORMED ME OF CORRECT INFORMATION
Date published: 2023-04-17
Rated 5 out of 5 by from Fantastic It is very thorough but easy to follow. I works every year.
Date published: 2023-04-17
Rated 4 out of 5 by from helpful Thank you to Christy t. , who helped guide me through some tricky sections & relieved my stress.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Easy To Use Very helpful for inputting business and financial information.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Easy This website makes doing your taxes so much easier. It's stress free, allowing everyone to file in a timely manner.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax walked me through everything! Quick and easy! I would recommend this to any of my friends!
Date published: 2023-04-17
Rated 2 out of 5 by from Too many hidden fees Using Turbo Tax for nine years, and this is the first year I have experienced these hidden fees. Purchased Turbo tax for $54 only to have to pay an additional $45, $25, and $40 to process. This is too much. Will not use this program next year.
Date published: 2023-04-17
Rated 4 out of 5 by from No Way to Eliminate Input Errors Easily I have used Turbo Tax for many years and love it. My sister tried it this year and, as a novice, made an error that it took us days to find. We finally found it after 3 days of searching. There should be an easier way, i.e. search by amount with the ability to edit.
Date published: 2023-04-17
Rated 1 out of 5 by from What happened?!? I started my return choosing the free option and nowhere along the way did I see any upgrade needed. I only had 3 easy forms to file. Two of which I did myself and were not uploaded. Before I could file my return I had to pay a fee that was 1/3 of my small refund. I'm really disappointed, I've used Turbotax before and they were great. Don't know what happened. Maybe I clicked some mysterious button, oh well. I'll go elsewhere next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1445