TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from it's pretty good It was the usual great & all was well until I entered 1 less digit than my IP-PIN. Then the instructions to "Fix It" failed. when the phrase "Fix It" failed to appear. Eventually I went back and stepped thru "take me thru everything, skipped some and found the section to enter the whole IP-PIN into about 1/2 hout and 4 restarts looking for that MIA "Fix It" message
Date published: 2023-04-17
Rated 5 out of 5 by from Super easy and helpful! I always enjoy going through the documentation in order to process my taxes. Very fluid and helpful advise through the use of this service!
Date published: 2023-04-17
Rated 5 out of 5 by from My go to! TurboTax makes filing my taxes easy, especially now that I'm self-employed. Thank you TurboTax!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent service great personality and very helpful. Answered all questions
Date published: 2023-04-17
Rated 5 out of 5 by from Glorious Easy and not hard to understand and I like my results
Date published: 2023-04-17
Rated 4 out of 5 by from Fairly easy I wish a few things were a little more clear and could also see the worksheet/tax page associated with the question.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy as Pie It was easy to complete for the first time ever. After my divorce I thought it was going to be difficult.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Easy Using Turbotax is the best. Not only is it easy but it also helps when you don't understand something it is asking you.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax making April 15 a breeze I have been using Turbo Tax since 2012 and I can't say anything bad about it. I used to do it manually and this just takes all the human error out of the equation.
Date published: 2023-04-17
Rated 4 out of 5 by from Good product Overall good experience. New to me this year the import investment records for gains and losses. ***Suggestion for Medical Expenses: add a note in the program itself to double click to actually add/itemize professional services... I forget this every year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1387
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from it's pretty good It was the usual great & all was well until I entered 1 less digit than my IP-PIN. Then the instructions to "Fix It" failed. when the phrase "Fix It" failed to appear. Eventually I went back and stepped thru "take me thru everything, skipped some and found the section to enter the whole IP-PIN into about 1/2 hout and 4 restarts looking for that MIA "Fix It" message
Date published: 2023-04-17
Rated 5 out of 5 by from Super easy and helpful! I always enjoy going through the documentation in order to process my taxes. Very fluid and helpful advise through the use of this service!
Date published: 2023-04-17
Rated 5 out of 5 by from My go to! TurboTax makes filing my taxes easy, especially now that I'm self-employed. Thank you TurboTax!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent service great personality and very helpful. Answered all questions
Date published: 2023-04-17
Rated 5 out of 5 by from Glorious Easy and not hard to understand and I like my results
Date published: 2023-04-17
Rated 4 out of 5 by from Fairly easy I wish a few things were a little more clear and could also see the worksheet/tax page associated with the question.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy as Pie It was easy to complete for the first time ever. After my divorce I thought it was going to be difficult.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Easy Using Turbotax is the best. Not only is it easy but it also helps when you don't understand something it is asking you.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax making April 15 a breeze I have been using Turbo Tax since 2012 and I can't say anything bad about it. I used to do it manually and this just takes all the human error out of the equation.
Date published: 2023-04-17
Rated 4 out of 5 by from Good product Overall good experience. New to me this year the import investment records for gains and losses. ***Suggestion for Medical Expenses: add a note in the program itself to double click to actually add/itemize professional services... I forget this every year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1387