TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Expert help was great! The expert was a terrific help! Very patient!!! Took longer than expected though.
Date published: 2023-04-18
Rated 5 out of 5 by from easy and convinent to use I was able to file alone by simply following the steps required.
Date published: 2023-04-18
Rated 5 out of 5 by from David He helped me with filing my retirement distribution!!!
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax charge me a fee when they should not have I signed up for free TurboTax, and at the end TurboTax made me buy the software by telling me that in order to accurately file my taxes I needed to upgrade to turboTax Live Premium because I sold stocks, bonds, or mutual funds. I never sold any of the sort, and yet it would not let me move on to file my taxes, unless I purchased the upgraded software. After the fact I had a TurboTax representative review my taxes and she confirmed that in fact, I did not sell any of the sort. She said there is no way now that I purchased it to get reimbursed. I am very frustrated and upset about this, as I am on a fixed income and living on Social Security. I thought I was going to save by going through TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Less than 4 hours. This was the best experience I have had will TT since we started using it 8 years ago.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome and easy! Took us 1 hour to do our taxes. The amount required for the review is ridiculous.
Date published: 2023-04-18
Rated 5 out of 5 by from Great program Turbotax is user friendly, pretty explanatory and great suggestions
Date published: 2023-04-18
Rated 5 out of 5 by from Used for 20+ years. So easy to use!!! I love your constant improvements and upgrades. You guys are the best!
Date published: 2023-04-18
Rated 1 out of 5 by from WAITED 4 HOURS TO UPDATE AND FILE I WILL NEVER USE TURBOTAX AGAIN!!!!!! TRYED TO GET QUSTIONS ANSWERED AND THEY WANT TO CHARGE YOU NEVER AGAIN
Date published: 2023-04-18
Rated 5 out of 5 by from Esay to Use I like this product and use it every year. It's easy to use you can go back and review everything. It allows you to make edit whenever you need to do it.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1373
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Expert help was great! The expert was a terrific help! Very patient!!! Took longer than expected though.
Date published: 2023-04-18
Rated 5 out of 5 by from easy and convinent to use I was able to file alone by simply following the steps required.
Date published: 2023-04-18
Rated 5 out of 5 by from David He helped me with filing my retirement distribution!!!
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax charge me a fee when they should not have I signed up for free TurboTax, and at the end TurboTax made me buy the software by telling me that in order to accurately file my taxes I needed to upgrade to turboTax Live Premium because I sold stocks, bonds, or mutual funds. I never sold any of the sort, and yet it would not let me move on to file my taxes, unless I purchased the upgraded software. After the fact I had a TurboTax representative review my taxes and she confirmed that in fact, I did not sell any of the sort. She said there is no way now that I purchased it to get reimbursed. I am very frustrated and upset about this, as I am on a fixed income and living on Social Security. I thought I was going to save by going through TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Less than 4 hours. This was the best experience I have had will TT since we started using it 8 years ago.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome and easy! Took us 1 hour to do our taxes. The amount required for the review is ridiculous.
Date published: 2023-04-18
Rated 5 out of 5 by from Great program Turbotax is user friendly, pretty explanatory and great suggestions
Date published: 2023-04-18
Rated 5 out of 5 by from Used for 20+ years. So easy to use!!! I love your constant improvements and upgrades. You guys are the best!
Date published: 2023-04-18
Rated 1 out of 5 by from WAITED 4 HOURS TO UPDATE AND FILE I WILL NEVER USE TURBOTAX AGAIN!!!!!! TRYED TO GET QUSTIONS ANSWERED AND THEY WANT TO CHARGE YOU NEVER AGAIN
Date published: 2023-04-18
Rated 5 out of 5 by from Esay to Use I like this product and use it every year. It's easy to use you can go back and review everything. It allows you to make edit whenever you need to do it.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1373