TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Customer Service I requested a call, for help. Received a call back in less then 2 minutes from a very knowledgeable lady who was very patient and through.
Date published: 2023-04-18
Rated 2 out of 5 by from Hidden charges for full tax returns Not too happy with the fact that you have to pay to unlock your savings. Turbo Tax will prompt you with hey you can save this amount of money!!! BUT, only if you buy the next version of TurboTax. It found $50 in savings but wanted to charge me for the TurboTax upgrade that was more than $50? Filing as Self-Employed is the same, in order for me to write off any expenses, I had to buy the Self-Employed version of TurboTax, then $60 to file my State and $39 online processing fee??? A seemingly affordable option gets more and more expensive as you use the product, they took 35% of my total return in the end, with all the fees and upcharges.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was great! Very easy to navigate through site- i was expecting to be harder.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great!!!! Turbo Tax was very easy to use and the website graphics were awesome. I feel very confident I will use Turbo Tax moving forward for all my tax needs.
Date published: 2023-04-18
Rated 5 out of 5 by from great great always user friendly , very good that it prompts for additonal incormation
Date published: 2023-04-18
Rated 5 out of 5 by from Great Service Easy and quick, would not want to use any other service
Date published: 2023-04-18
Rated 5 out of 5 by from Great software So easy to use. Never lets me forget anything!!!!!
Date published: 2023-04-18
Rated 2 out of 5 by from TURBO TAX HAS GOTTEN INCREASINGLY MORE CONFUSING TURBO TAX HAS GOTTEN INCREASINGLY MORE CONFUSING TO USE AND DIFFICULT TO NAVIGATE OVER THE PAST 2 YEARS. I WILL PROBABLY USE ANOTHER SOFTWARE NEXT YEAR.
Date published: 2023-04-18
Rated 5 out of 5 by from Very happy with the service Niki was terrific is helping me with my question and making me feel confident in what I was doing. She also provided info about using the Tax Caster service for next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Simple I was worried about doing my taxes myself but turbotax took my anxiety away
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1350
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Customer Service I requested a call, for help. Received a call back in less then 2 minutes from a very knowledgeable lady who was very patient and through.
Date published: 2023-04-18
Rated 2 out of 5 by from Hidden charges for full tax returns Not too happy with the fact that you have to pay to unlock your savings. Turbo Tax will prompt you with hey you can save this amount of money!!! BUT, only if you buy the next version of TurboTax. It found $50 in savings but wanted to charge me for the TurboTax upgrade that was more than $50? Filing as Self-Employed is the same, in order for me to write off any expenses, I had to buy the Self-Employed version of TurboTax, then $60 to file my State and $39 online processing fee??? A seemingly affordable option gets more and more expensive as you use the product, they took 35% of my total return in the end, with all the fees and upcharges.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was great! Very easy to navigate through site- i was expecting to be harder.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great!!!! Turbo Tax was very easy to use and the website graphics were awesome. I feel very confident I will use Turbo Tax moving forward for all my tax needs.
Date published: 2023-04-18
Rated 5 out of 5 by from great great always user friendly , very good that it prompts for additonal incormation
Date published: 2023-04-18
Rated 5 out of 5 by from Great Service Easy and quick, would not want to use any other service
Date published: 2023-04-18
Rated 5 out of 5 by from Great software So easy to use. Never lets me forget anything!!!!!
Date published: 2023-04-18
Rated 2 out of 5 by from TURBO TAX HAS GOTTEN INCREASINGLY MORE CONFUSING TURBO TAX HAS GOTTEN INCREASINGLY MORE CONFUSING TO USE AND DIFFICULT TO NAVIGATE OVER THE PAST 2 YEARS. I WILL PROBABLY USE ANOTHER SOFTWARE NEXT YEAR.
Date published: 2023-04-18
Rated 5 out of 5 by from Very happy with the service Niki was terrific is helping me with my question and making me feel confident in what I was doing. She also provided info about using the Tax Caster service for next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Simple I was worried about doing my taxes myself but turbotax took my anxiety away
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1350