TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Less taxes pain I compared tax returns on several sites. TurboTax helped me pay the lowest tax liability. Thanks!
Date published: 2023-04-18
Rated 2 out of 5 by from State keeps getting rejected. I entered everything correctly for Federal taxes and then completed Alabama State tax. Turbo Tax said everything was correct, so I electronically filed. The State got rejected because "the Total Alabama Wages, Form 40, Page 1, Line 5, must meet the total amount of all State wages reported in Box 16". I checked my W2's and what I entered into the Federal Taxes section of Turbo Tax - they are correct. How did Turbo Tax come up with the wrong number on my State form? How was this not flagged during the review?
Date published: 2023-04-18
Rated 3 out of 5 by from Not quite as advertised I purchased Turbotax at Sam's Club. The program stated that I would get a $10 discount on filing my state return. When I transferred to the payment method, the discount disappeared. So, I had to pay the full amount.
Date published: 2023-04-18
Rated 5 out of 5 by from Enjoyed Using Turbo Tax My experience was great and gave me the confidence to do my taxes myself.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is Great TurboTax is a consistent and easy way to file yearly, whether you want to do it yourself, or have someone else file for you!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great. Used Turbotax for several years in a row.... the process is smooth and user-friendly. I would recommend everyone try it.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is amazing and i love to use it. Turbo tax makes things so simple and thats why i love it so much!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is like a dream come true. TurboTax is the golden child in a big company, it always comes through in the clutch and is the star of the show! Very good and love it
Date published: 2023-04-18
Rated 5 out of 5 by from awsome great experiance easy to use very nice will do it againg next year
Date published: 2023-04-18
Rated 1 out of 5 by from Rejected 10X after submitting e-file. Done using Followed instruction to submit e-file and rejected for no reason. Done using Turbo Tax Charged $25 to send state $16.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1335
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Less taxes pain I compared tax returns on several sites. TurboTax helped me pay the lowest tax liability. Thanks!
Date published: 2023-04-18
Rated 2 out of 5 by from State keeps getting rejected. I entered everything correctly for Federal taxes and then completed Alabama State tax. Turbo Tax said everything was correct, so I electronically filed. The State got rejected because "the Total Alabama Wages, Form 40, Page 1, Line 5, must meet the total amount of all State wages reported in Box 16". I checked my W2's and what I entered into the Federal Taxes section of Turbo Tax - they are correct. How did Turbo Tax come up with the wrong number on my State form? How was this not flagged during the review?
Date published: 2023-04-18
Rated 3 out of 5 by from Not quite as advertised I purchased Turbotax at Sam's Club. The program stated that I would get a $10 discount on filing my state return. When I transferred to the payment method, the discount disappeared. So, I had to pay the full amount.
Date published: 2023-04-18
Rated 5 out of 5 by from Enjoyed Using Turbo Tax My experience was great and gave me the confidence to do my taxes myself.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is Great TurboTax is a consistent and easy way to file yearly, whether you want to do it yourself, or have someone else file for you!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great. Used Turbotax for several years in a row.... the process is smooth and user-friendly. I would recommend everyone try it.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is amazing and i love to use it. Turbo tax makes things so simple and thats why i love it so much!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is like a dream come true. TurboTax is the golden child in a big company, it always comes through in the clutch and is the star of the show! Very good and love it
Date published: 2023-04-18
Rated 5 out of 5 by from awsome great experiance easy to use very nice will do it againg next year
Date published: 2023-04-18
Rated 1 out of 5 by from Rejected 10X after submitting e-file. Done using Followed instruction to submit e-file and rejected for no reason. Done using Turbo Tax Charged $25 to send state $16.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1335