TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Big let down at the end of taxes I thought we were finished with our taxes and got a notification that they were rejected for incorrect ID PIN. The software did not give a clear solution to the problem.
Date published: 2023-04-18
Rated 5 out of 5 by from Pricey for online, but peace of mind is worth it! I had turbo tax and e-file both going and even tho e-file was less expensive, the amount owed was more...paying turbo tax ended up making it higher priced, but having ability to pull pdfs and having the history is worth it.
Date published: 2023-04-18
Rated 4 out of 5 by from NA Why do I have to do this????????????????????????????????????
Date published: 2023-04-18
Rated 4 out of 5 by from PRETTY GOOD AFTER USING "HELP" ICON WILL USE THE SERVICE AGAIN, ITS TEDIOUS IF YOU HAVE A BUSINESS AND DECIDE TO ITEMIZE THINGS. BUT NOT TOO BAD FOR MY FIRST GO-ROUND
Date published: 2023-04-18
Rated 5 out of 5 by from I love Turbo Tax!!! Turbo Tax services are such that I can accurately and successfully complete my taxes with confidence.
Date published: 2023-04-18
Rated 5 out of 5 by from BARBARA T was excellent! Had a technical issue and she stayed with me until it was resolved! 2 hrs! She needs a box of candy and a dozen roses!!
Date published: 2023-04-18
Rated 2 out of 5 by from why am I paying for your advertizing I've used turbotax for years and every year it gets more expensive and is always trying to sell me something I don't need. Could you just make a software I can buy and do my simple taxes without all the hype and advertising. If not next year I will use someone else.
Date published: 2023-04-18
Rated 1 out of 5 by from HORRENDOUS HORRENDOUS. HAVE USED TURBOTAX FOR YEARS. 2022 HORRENDOUS SOFTWARE. KEEPS ASKING ME ABOUT DEDUCTIONS I HAVE NOT CLAIMED FOR YEARS. BROKEN SOFTWARE, NOBODY TO CALL. HORRENDOUS AND MADE ME FILE LATE
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Have used them a few years. Always accurate and fast.
Date published: 2023-04-18
Rated 4 out of 5 by from Overall Satisfied with TurboTax Overall, it is a good product. However, I wish that there would be more explanation of some things. At the beginning, it seemed I HAD to choose a package before I could move on and start my return. In the end, I was charged for the package I chose. I thought that when it was all said and done that it would zero it out, like in previous years. It did not. I had always understood that what I pay for on a monthly basis for QB included the Fed and State returns for $0. I did call and talk to a couple of people, and they are working to refund the charges. They were very helpful and very pleasant to talk to. However, I also would like to see the Customer Service, etc., handled in the US, not in a foreign country. What happened to Made in the USA? or in this case, jobs in the USA? Are we not proud of our country anymore? Ok, off the soap box. Again, they were helpful, just a little hard to understand at times.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1314
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Big let down at the end of taxes I thought we were finished with our taxes and got a notification that they were rejected for incorrect ID PIN. The software did not give a clear solution to the problem.
Date published: 2023-04-18
Rated 5 out of 5 by from Pricey for online, but peace of mind is worth it! I had turbo tax and e-file both going and even tho e-file was less expensive, the amount owed was more...paying turbo tax ended up making it higher priced, but having ability to pull pdfs and having the history is worth it.
Date published: 2023-04-18
Rated 4 out of 5 by from NA Why do I have to do this????????????????????????????????????
Date published: 2023-04-18
Rated 4 out of 5 by from PRETTY GOOD AFTER USING "HELP" ICON WILL USE THE SERVICE AGAIN, ITS TEDIOUS IF YOU HAVE A BUSINESS AND DECIDE TO ITEMIZE THINGS. BUT NOT TOO BAD FOR MY FIRST GO-ROUND
Date published: 2023-04-18
Rated 5 out of 5 by from I love Turbo Tax!!! Turbo Tax services are such that I can accurately and successfully complete my taxes with confidence.
Date published: 2023-04-18
Rated 5 out of 5 by from BARBARA T was excellent! Had a technical issue and she stayed with me until it was resolved! 2 hrs! She needs a box of candy and a dozen roses!!
Date published: 2023-04-18
Rated 2 out of 5 by from why am I paying for your advertizing I've used turbotax for years and every year it gets more expensive and is always trying to sell me something I don't need. Could you just make a software I can buy and do my simple taxes without all the hype and advertising. If not next year I will use someone else.
Date published: 2023-04-18
Rated 1 out of 5 by from HORRENDOUS HORRENDOUS. HAVE USED TURBOTAX FOR YEARS. 2022 HORRENDOUS SOFTWARE. KEEPS ASKING ME ABOUT DEDUCTIONS I HAVE NOT CLAIMED FOR YEARS. BROKEN SOFTWARE, NOBODY TO CALL. HORRENDOUS AND MADE ME FILE LATE
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Have used them a few years. Always accurate and fast.
Date published: 2023-04-18
Rated 4 out of 5 by from Overall Satisfied with TurboTax Overall, it is a good product. However, I wish that there would be more explanation of some things. At the beginning, it seemed I HAD to choose a package before I could move on and start my return. In the end, I was charged for the package I chose. I thought that when it was all said and done that it would zero it out, like in previous years. It did not. I had always understood that what I pay for on a monthly basis for QB included the Fed and State returns for $0. I did call and talk to a couple of people, and they are working to refund the charges. They were very helpful and very pleasant to talk to. However, I also would like to see the Customer Service, etc., handled in the US, not in a foreign country. What happened to Made in the USA? or in this case, jobs in the USA? Are we not proud of our country anymore? Ok, off the soap box. Again, they were helpful, just a little hard to understand at times.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1314