TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Overall better than manual Overall like TurboTax. Although, some areas are confusing without any clarification. If you leave to look up information, it will time out. Sometimes, it comes back to a different area and I don't see those questions again.
Date published: 2023-04-18
Rated 2 out of 5 by from Not as good Old CD version was more user friendly than download version. I had to pay just in order to send my Federal e-file. It used to be buy the CD and get a free Federal e-file. I always wanted to print and mail my state but again this year with the CD I had to pay before I was even given a chance to "save" either return. Why did I have to spend $85.00 on a CD and then pay more to complete it? I don't like the money grab. I have used Turbo Tax for the last 12 years. Last year it was a major headache that "support" could do nothing to fix. I had to get an extension and then just do my taxes by hand even though I bought the Turbo Tax CD. That was a waste of my money in 2022. Now this year I pay for the CD but then that was not enough and I got charged an additional $183. This will be the last of Turbo Tax for me and anyway that will listen to me.
Date published: 2023-04-18
Rated 1 out of 5 by from TURBO TAX SUCKS AND IS EXPENISVE This program was difficult to use and cost 100 more dollars than i paid for another program. I will not use again. Free tax usa was only 14.99 for federal and state.
Date published: 2023-04-18
Rated 5 out of 5 by from love turbo tax easy and quick...best way to do taxes no doubt...will use again next year
Date published: 2023-04-18
Rated 5 out of 5 by from great Very stressful, i did not recieve a refund so know i have to do this review
Date published: 2023-04-18
Rated 2 out of 5 by from turbotax and quickbooks don't work I don't know why I fall for it every time, but the tax information I track all year long in quickbooks is never properly imported into turbotax, and I end up having to spend a day manually reentering all the information after meticulously reviewing it beforehand. So much time and money wasted.
Date published: 2023-04-18
Rated 1 out of 5 by from MIGHT AS WELL AHVE PAID SOMEONE FOR THE COST WAY TOO EXPENSIVE WHEN IT TOOK ME 4 HOURS TO BASICALLY DO MYSELF
Date published: 2023-04-18
Rated 5 out of 5 by from Quick, Easy, Efficient TurboTax is always so stress free. Easy to navigate, helpful tips throughout, explanations in terms I can understand, and free help if I end up needing it.
Date published: 2023-04-18
Rated 5 out of 5 by from Used every year since 1989 I have been filing with confidence since 1989. I seem to have a new tax situation every year, yet year after year after year, TurboTax guides me through with ease. Thanks Intuit.
Date published: 2023-04-18
Rated 3 out of 5 by from Pretty good - still has some filing difficulties I had issues with 1099-K form and getting it to work. Somehow it created what it said was a miss match between 1099-K value and 1099-B value. It said they must match and they did but would not remove the error. I had to manually remove the 1099-B form. Also could use some notes that 1098-T Box 1 does not include on campus housing or meal plans.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1304
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Overall better than manual Overall like TurboTax. Although, some areas are confusing without any clarification. If you leave to look up information, it will time out. Sometimes, it comes back to a different area and I don't see those questions again.
Date published: 2023-04-18
Rated 2 out of 5 by from Not as good Old CD version was more user friendly than download version. I had to pay just in order to send my Federal e-file. It used to be buy the CD and get a free Federal e-file. I always wanted to print and mail my state but again this year with the CD I had to pay before I was even given a chance to "save" either return. Why did I have to spend $85.00 on a CD and then pay more to complete it? I don't like the money grab. I have used Turbo Tax for the last 12 years. Last year it was a major headache that "support" could do nothing to fix. I had to get an extension and then just do my taxes by hand even though I bought the Turbo Tax CD. That was a waste of my money in 2022. Now this year I pay for the CD but then that was not enough and I got charged an additional $183. This will be the last of Turbo Tax for me and anyway that will listen to me.
Date published: 2023-04-18
Rated 1 out of 5 by from TURBO TAX SUCKS AND IS EXPENISVE This program was difficult to use and cost 100 more dollars than i paid for another program. I will not use again. Free tax usa was only 14.99 for federal and state.
Date published: 2023-04-18
Rated 5 out of 5 by from love turbo tax easy and quick...best way to do taxes no doubt...will use again next year
Date published: 2023-04-18
Rated 5 out of 5 by from great Very stressful, i did not recieve a refund so know i have to do this review
Date published: 2023-04-18
Rated 2 out of 5 by from turbotax and quickbooks don't work I don't know why I fall for it every time, but the tax information I track all year long in quickbooks is never properly imported into turbotax, and I end up having to spend a day manually reentering all the information after meticulously reviewing it beforehand. So much time and money wasted.
Date published: 2023-04-18
Rated 1 out of 5 by from MIGHT AS WELL AHVE PAID SOMEONE FOR THE COST WAY TOO EXPENSIVE WHEN IT TOOK ME 4 HOURS TO BASICALLY DO MYSELF
Date published: 2023-04-18
Rated 5 out of 5 by from Quick, Easy, Efficient TurboTax is always so stress free. Easy to navigate, helpful tips throughout, explanations in terms I can understand, and free help if I end up needing it.
Date published: 2023-04-18
Rated 5 out of 5 by from Used every year since 1989 I have been filing with confidence since 1989. I seem to have a new tax situation every year, yet year after year after year, TurboTax guides me through with ease. Thanks Intuit.
Date published: 2023-04-18
Rated 3 out of 5 by from Pretty good - still has some filing difficulties I had issues with 1099-K form and getting it to work. Somehow it created what it said was a miss match between 1099-K value and 1099-B value. It said they must match and they did but would not remove the error. I had to manually remove the 1099-B form. Also could use some notes that 1098-T Box 1 does not include on campus housing or meal plans.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1304