TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 4 out of 5 by
SLFM from
Overall better than manual
Overall like TurboTax. Although, some areas are confusing without any clarification. If you leave to look up information, it will time out. Sometimes, it comes back to a different area and I don't see those questions again.
Date published: 2023-04-18
Rated 2 out of 5 by
Unhappy Dad from
Not as good
Old CD version was more user friendly than download version. I had to pay just in order to send my Federal e-file. It used to be buy the CD and get a free Federal e-file. I always wanted to print and mail my state but again this year with the CD I had to pay before I was even given a chance to "save" either return. Why did I have to spend $85.00 on a CD and then pay more to complete it? I don't like the money grab. I have used Turbo Tax for the last 12 years. Last year it was a major headache that "support" could do nothing to fix. I had to get an extension and then just do my taxes by hand even though I bought the Turbo Tax CD. That was a waste of my money in 2022. Now this year I pay for the CD but then that was not enough and I got charged an additional $183. This will be the last of Turbo Tax for me and anyway that will listen to me.
Date published: 2023-04-18
Rated 1 out of 5 by
kaitlynkali from
TURBO TAX SUCKS AND IS EXPENISVE
This program was difficult to use and cost 100 more dollars than i paid for another program. I will not use again. Free tax usa was only 14.99 for federal and state.
Date published: 2023-04-18
Rated 5 out of 5 by
TommyKelley from
love turbo tax
easy and quick...best way to do taxes no doubt...will use again next year
Date published: 2023-04-18
Rated 5 out of 5 by
alone15 from
great
Very stressful, i did not recieve a refund so know i have to do this review
Date published: 2023-04-18
Rated 2 out of 5 by
unabletofindnickname from
turbotax and quickbooks don't work
I don't know why I fall for it every time, but the tax information I track all year long in quickbooks is never properly imported into turbotax, and I end up having to spend a day manually reentering all the information after meticulously reviewing it beforehand. So much time and money wasted.
Date published: 2023-04-18
Rated 1 out of 5 by
BUILDERMATT69 from
MIGHT AS WELL AHVE PAID SOMEONE FOR THE COST
WAY TOO EXPENSIVE WHEN IT TOOK ME 4 HOURS TO BASICALLY DO MYSELF
Date published: 2023-04-18
Rated 5 out of 5 by
LSR5 from
Quick, Easy, Efficient
TurboTax is always so stress free. Easy to navigate, helpful tips throughout, explanations in terms I can understand, and free help if I end up needing it.
Date published: 2023-04-18
Rated 5 out of 5 by
Geo in TN from
Used every year since 1989
I have been filing with confidence since 1989. I seem to have a new tax situation every year, yet year after year after year, TurboTax guides me through with ease. Thanks Intuit.
Date published: 2023-04-18
Rated 3 out of 5 by
Mike_needs_to_leave_IL from
Pretty good - still has some filing difficulties
I had issues with 1099-K form and getting it to work. Somehow it created what it said was a miss match between 1099-K value and 1099-B value. It said they must match and they did but would not remove the error. I had to manually remove the 1099-B form. Also could use some notes that 1098-T Box 1 does not include on campus housing or meal plans.
All TurboTax® Offerings Reviews - Page 1304
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
SLFM from
Overall better than manual
Overall like TurboTax. Although, some areas are confusing without any clarification. If you leave to look up information, it will time out. Sometimes, it comes back to a different area and I don't see those questions again.
Date published: 2023-04-18
Rated 2 out of 5 by
Unhappy Dad from
Not as good
Old CD version was more user friendly than download version. I had to pay just in order to send my Federal e-file. It used to be buy the CD and get a free Federal e-file. I always wanted to print and mail my state but again this year with the CD I had to pay before I was even given a chance to "save" either return. Why did I have to spend $85.00 on a CD and then pay more to complete it? I don't like the money grab. I have used Turbo Tax for the last 12 years. Last year it was a major headache that "support" could do nothing to fix. I had to get an extension and then just do my taxes by hand even though I bought the Turbo Tax CD. That was a waste of my money in 2022. Now this year I pay for the CD but then that was not enough and I got charged an additional $183. This will be the last of Turbo Tax for me and anyway that will listen to me.
Date published: 2023-04-18
Rated 1 out of 5 by
kaitlynkali from
TURBO TAX SUCKS AND IS EXPENISVE
This program was difficult to use and cost 100 more dollars than i paid for another program. I will not use again. Free tax usa was only 14.99 for federal and state.
Date published: 2023-04-18
Rated 5 out of 5 by
TommyKelley from
love turbo tax
easy and quick...best way to do taxes no doubt...will use again next year
Date published: 2023-04-18
Rated 5 out of 5 by
alone15 from
great
Very stressful, i did not recieve a refund so know i have to do this review
Date published: 2023-04-18
Rated 2 out of 5 by
unabletofindnickname from
turbotax and quickbooks don't work
I don't know why I fall for it every time, but the tax information I track all year long in quickbooks is never properly imported into turbotax, and I end up having to spend a day manually reentering all the information after meticulously reviewing it beforehand. So much time and money wasted.
Date published: 2023-04-18
Rated 1 out of 5 by
BUILDERMATT69 from
MIGHT AS WELL AHVE PAID SOMEONE FOR THE COST
WAY TOO EXPENSIVE WHEN IT TOOK ME 4 HOURS TO BASICALLY DO MYSELF
Date published: 2023-04-18
Rated 5 out of 5 by
LSR5 from
Quick, Easy, Efficient
TurboTax is always so stress free. Easy to navigate, helpful tips throughout, explanations in terms I can understand, and free help if I end up needing it.
Date published: 2023-04-18
Rated 5 out of 5 by
Geo in TN from
Used every year since 1989
I have been filing with confidence since 1989. I seem to have a new tax situation every year, yet year after year after year, TurboTax guides me through with ease. Thanks Intuit.
Date published: 2023-04-18
Rated 3 out of 5 by
Mike_needs_to_leave_IL from
Pretty good - still has some filing difficulties
I had issues with 1099-K form and getting it to work. Somehow it created what it said was a miss match between 1099-K value and 1099-B value. It said they must match and they did but would not remove the error. I had to manually remove the 1099-B form. Also could use some notes that 1098-T Box 1 does not include on campus housing or meal plans.
All TurboTax® Offerings Reviews - Page 1304
Date published: 2023-04-18