TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from Good tax filing software, sets the standard. My experience with Turotax has been good this year as in past years. The software continues to be easy to use and I like that it saves information from your past returns. The expert I consulted with this year was great. My only criticism of Turbotax is that since I was divorced in the last couple of years I have had to access information from previous returns, which is extremely difficult because they make you create a new account and won't let you access your old account information unless you file this years' taxes under the old account, which is impossible. I have also noticed finding/looking at information on the forms while completing the process is much less complete and much more difficult than it was several years ago. I understand their desire/need to keep freeloaders from using their program to do their taxes and then opt out at the last minute, but I would rather that there was an option to pay up front/at the beginning of the process, so that I could have greater access throughout the process. I would definitely do that. I just want greater access to my past information and current information throughout the process.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Peasy Experts are quick to call back. Every question answered easy to file.
Date published: 2021-02-25
Rated 5 out of 5 by from Love this product and the customer service Cheryn was the absolute Best with her patience and expertise and knowledge of your product.
Date published: 2021-02-25
Rated 3 out of 5 by from turbo tax deluxe Tax forms were printed unorganized, also had to reprint.
Date published: 2021-02-25
Rated 1 out of 5 by from TurboTax is NOT free Despite only having 2 W2s, making less than $20,000.yr, and being a student, I still was not a "simple" enough filer for it to be free. Cost 40 because they forced me to use Deluxe and another 40 to file for a state return. Ridiculous
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo is awesome Turbo is awesome and I will recommended to others.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great. I have used TurboTax before. This online program guides you through the entire process..
Date published: 2021-02-25
Rated 5 out of 5 by from LOVE TurboTax! I've been using TurboTax for years to file my taxes, and it's extremely easy to use. There's never a doubt that I'm doing things right, and get the most out of my refund.
Date published: 2021-02-25
Rated 4 out of 5 by from Awesome & EZ Tisha was polite and very helpful. Even answered questions about my W4 great experience
Date published: 2021-02-25
Rated 4 out of 5 by from Awesome TurboTax what's a really really good to me so I will tell people to use TurboTax next year
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1278
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good tax filing software, sets the standard. My experience with Turotax has been good this year as in past years. The software continues to be easy to use and I like that it saves information from your past returns. The expert I consulted with this year was great. My only criticism of Turbotax is that since I was divorced in the last couple of years I have had to access information from previous returns, which is extremely difficult because they make you create a new account and won't let you access your old account information unless you file this years' taxes under the old account, which is impossible. I have also noticed finding/looking at information on the forms while completing the process is much less complete and much more difficult than it was several years ago. I understand their desire/need to keep freeloaders from using their program to do their taxes and then opt out at the last minute, but I would rather that there was an option to pay up front/at the beginning of the process, so that I could have greater access throughout the process. I would definitely do that. I just want greater access to my past information and current information throughout the process.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Peasy Experts are quick to call back. Every question answered easy to file.
Date published: 2021-02-25
Rated 5 out of 5 by from Love this product and the customer service Cheryn was the absolute Best with her patience and expertise and knowledge of your product.
Date published: 2021-02-25
Rated 3 out of 5 by from turbo tax deluxe Tax forms were printed unorganized, also had to reprint.
Date published: 2021-02-25
Rated 1 out of 5 by from TurboTax is NOT free Despite only having 2 W2s, making less than $20,000.yr, and being a student, I still was not a "simple" enough filer for it to be free. Cost 40 because they forced me to use Deluxe and another 40 to file for a state return. Ridiculous
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo is awesome Turbo is awesome and I will recommended to others.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great. I have used TurboTax before. This online program guides you through the entire process..
Date published: 2021-02-25
Rated 5 out of 5 by from LOVE TurboTax! I've been using TurboTax for years to file my taxes, and it's extremely easy to use. There's never a doubt that I'm doing things right, and get the most out of my refund.
Date published: 2021-02-25
Rated 4 out of 5 by from Awesome & EZ Tisha was polite and very helpful. Even answered questions about my W4 great experience
Date published: 2021-02-25
Rated 4 out of 5 by from Awesome TurboTax what's a really really good to me so I will tell people to use TurboTax next year
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1278