TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from AWFUL!! IM HIGHLY DISAPPOINTED!! I WANT A REFUND!! They made me pay $200 for selling stock. This is completely ridiculous considering I only entered in my form ID and it required no extra work. I will not be using turbo tax EVER again!!!!! I WANT A REFUND!!!!!!!!!!!
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is only ok. It was much better before. Took a long time with crypto listings and was too much trouble to find all the numbers.
Date published: 2023-04-18
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes taxes easy and quick, so much in fact that I've used this app every year since I started doing taxes and it was only available on CD
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Live Assist: excellent, very user friendly. Being able to jump to actual return would have been good, but we managed. I did my return at last minute, so Live Assist was very busy. I ended up not using the Live Assist
Date published: 2023-04-18
Rated 2 out of 5 by from still can not do the free file i selected the free option and could not file unless i upgraded my selection this is a load of crap. why offer a free option if its not free.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy I had a few questions that was easy to find the answer to.
Date published: 2023-04-18
Rated 3 out of 5 by from Always a curve ball Experience average. Appreciate the continuation of all my info in one place. Simple enough to use even with the scary never before seen verbiage. Hoping IRS when it partners with these software companies provide better explanations on forms needed for what, why, and if they are actually needed for an individual. Always thrown for a loop by one or two questions this year it was the "disaster relief payments for 2018, 2019, and 2020" with hints about Covid not to be mistaken for Covid relief payments which I've already filed taxes for. But all in all for a free service not bad. Still leaves a sense of "Oops! I hope I did this right".
Date published: 2023-04-18
Rated 2 out of 5 by from Promo Code I had a 30 percent off promo code and there was no place to enter it when filing to receive a discount. I would like a credit on the taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME!! I have used TurboTax for about 15 years now. I am always pleased with how easy it is and how they save my information from the previous year so that I don't have to constantly add the same information over and over.
Date published: 2023-04-18
Rated 5 out of 5 by from Life Saver Super easy, saved me a lot of time and anxiety!!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1260
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from AWFUL!! IM HIGHLY DISAPPOINTED!! I WANT A REFUND!! They made me pay $200 for selling stock. This is completely ridiculous considering I only entered in my form ID and it required no extra work. I will not be using turbo tax EVER again!!!!! I WANT A REFUND!!!!!!!!!!!
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is only ok. It was much better before. Took a long time with crypto listings and was too much trouble to find all the numbers.
Date published: 2023-04-18
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes taxes easy and quick, so much in fact that I've used this app every year since I started doing taxes and it was only available on CD
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Live Assist: excellent, very user friendly. Being able to jump to actual return would have been good, but we managed. I did my return at last minute, so Live Assist was very busy. I ended up not using the Live Assist
Date published: 2023-04-18
Rated 2 out of 5 by from still can not do the free file i selected the free option and could not file unless i upgraded my selection this is a load of crap. why offer a free option if its not free.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy I had a few questions that was easy to find the answer to.
Date published: 2023-04-18
Rated 3 out of 5 by from Always a curve ball Experience average. Appreciate the continuation of all my info in one place. Simple enough to use even with the scary never before seen verbiage. Hoping IRS when it partners with these software companies provide better explanations on forms needed for what, why, and if they are actually needed for an individual. Always thrown for a loop by one or two questions this year it was the "disaster relief payments for 2018, 2019, and 2020" with hints about Covid not to be mistaken for Covid relief payments which I've already filed taxes for. But all in all for a free service not bad. Still leaves a sense of "Oops! I hope I did this right".
Date published: 2023-04-18
Rated 2 out of 5 by from Promo Code I had a 30 percent off promo code and there was no place to enter it when filing to receive a discount. I would like a credit on the taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME!! I have used TurboTax for about 15 years now. I am always pleased with how easy it is and how they save my information from the previous year so that I don't have to constantly add the same information over and over.
Date published: 2023-04-18
Rated 5 out of 5 by from Life Saver Super easy, saved me a lot of time and anxiety!!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1260