TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Pretty Easy Pretty easy and straight forward process. I will use it agian
Date published: 2023-04-18
Rated 2 out of 5 by from High cost and confusing Probably ok for a simple return, but very confusing with respect to rental properties and many prompts require you to know exactly what the form is asking for. Help isn't always all that helpful. Cost is high and constantly nags you to add significantly more costs for marginally better services. Not a good value for the money.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is user-friendly I have been using Turbo Tax for over 10 years and highly recommend it to anyone.
Date published: 2023-04-18
Rated 2 out of 5 by from Just don't use to amend! I selected amend return, save the original but it only proceeded to create another return not an amended one.
Date published: 2023-04-18
Rated 4 out of 5 by from Good, but annoying Hidden fees Worked fast and easy, but running into fees on the state taxes even when I went for a paid version was annoying.
Date published: 2023-04-18
Rated 1 out of 5 by from Never again! I've used every tax site over the years since I started doing my own taxes about 14 years ago. I settled on turbo tax several years ago because it was easy & seemed to be accurate. They NEVER get my resident state correct so I've always used the state's site & gotten back a lot more that turbo tax figures. This year I was in a crunch to get them done on time. Not only do I have to pay my state a substantial amount, the ease of use is gone. The site keeps forgetting my password. I've had to close out & come back a few times. EVERY time, instead of just going back to where I left off, I have to through all these unnecessary steps to get back to where I was. And the price to file? Way too high in my opinion. This is the last year turbo tax. See you.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Easily understandable. Explained everything in detail! East to complete.
Date published: 2023-04-18
Rated 2 out of 5 by from Too expensive and not open to customers Very frustrating to be blocked from schedules and forms until you pay. Price hikes are outrageous year to year. Inundates you with attempts to sell you more software or services. I will find another provider.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy Turbo Tax is good for me, i plug in the information and go....
Date published: 2023-04-18
Rated 5 out of 5 by from Very productive and efficient. I am very grateful Great and informative I would recommend that you use the site for your own personal use 👍
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1249
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Pretty Easy Pretty easy and straight forward process. I will use it agian
Date published: 2023-04-18
Rated 2 out of 5 by from High cost and confusing Probably ok for a simple return, but very confusing with respect to rental properties and many prompts require you to know exactly what the form is asking for. Help isn't always all that helpful. Cost is high and constantly nags you to add significantly more costs for marginally better services. Not a good value for the money.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is user-friendly I have been using Turbo Tax for over 10 years and highly recommend it to anyone.
Date published: 2023-04-18
Rated 2 out of 5 by from Just don't use to amend! I selected amend return, save the original but it only proceeded to create another return not an amended one.
Date published: 2023-04-18
Rated 4 out of 5 by from Good, but annoying Hidden fees Worked fast and easy, but running into fees on the state taxes even when I went for a paid version was annoying.
Date published: 2023-04-18
Rated 1 out of 5 by from Never again! I've used every tax site over the years since I started doing my own taxes about 14 years ago. I settled on turbo tax several years ago because it was easy & seemed to be accurate. They NEVER get my resident state correct so I've always used the state's site & gotten back a lot more that turbo tax figures. This year I was in a crunch to get them done on time. Not only do I have to pay my state a substantial amount, the ease of use is gone. The site keeps forgetting my password. I've had to close out & come back a few times. EVERY time, instead of just going back to where I left off, I have to through all these unnecessary steps to get back to where I was. And the price to file? Way too high in my opinion. This is the last year turbo tax. See you.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Easily understandable. Explained everything in detail! East to complete.
Date published: 2023-04-18
Rated 2 out of 5 by from Too expensive and not open to customers Very frustrating to be blocked from schedules and forms until you pay. Price hikes are outrageous year to year. Inundates you with attempts to sell you more software or services. I will find another provider.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy Turbo Tax is good for me, i plug in the information and go....
Date published: 2023-04-18
Rated 5 out of 5 by from Very productive and efficient. I am very grateful Great and informative I would recommend that you use the site for your own personal use 👍
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1249