TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Another year using a great product Everything went smooth, I have been using the service for years. Very well designed and user friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Great product and ease of use! Great product and it guides you through the return very efficiently!
Date published: 2023-04-18
Rated 4 out of 5 by from Very Good I would like to see the Home Office thing cleaned up. It is too confusing to remember which items I am entering as full amounts, and which I am entering pro-rata. It would be better to have the user (me) enter all the figures in their full amount along the left column of a mini spreadsheet, and the app break those amounts out in columns B (House) and C (Office). You guys have done some amazing stuff with this thing, and that should be a piece of cake.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX 2022 THE LIVE expert, Ruby is excellent. I use TurboTax every year and always I find good support.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is awesome. I was able to maximize my refund. The process is simple.
Date published: 2023-04-18
Rated 1 out of 5 by from Used 10 years, but likely the last year If you ask me to upgrade at every page, I get skeptical. Plus your app has a loop on the royalties page that had me stuck for an hour. What a frustrating waste.
Date published: 2023-04-18
Rated 2 out of 5 by from $260 I should of hired an accountant Somehow they tricked me into purchasing a plan I did not need then when it's time to file state they hit you with an addtional $65. Not worth it
Date published: 2023-04-18
Rated 5 out of 5 by from TuboTax was outstanding The process was simple and intuitive. The software ensured we were able to maximize our deductions.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes doing taxes easy and affordable! I will always use Turbo Tax
Date published: 2023-04-18
Rated 4 out of 5 by from It's good if your taxes are fairly simple If you are filing on your own with no business, definitely a great experience. That is how I started out. Filing jointly, again no business, great! Filing joint with multiple businesses not so good. There was a hitch on Form 8829 and there was no clear explanation. I went on an unrelated website and found someone else this month having the same issue of office space. The person responding gave great information and I was able to get past the review. I also feel like once you make a certain amount of money and have multiple businesses/investments, it's best to have a person help you file.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1228
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Another year using a great product Everything went smooth, I have been using the service for years. Very well designed and user friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Great product and ease of use! Great product and it guides you through the return very efficiently!
Date published: 2023-04-18
Rated 4 out of 5 by from Very Good I would like to see the Home Office thing cleaned up. It is too confusing to remember which items I am entering as full amounts, and which I am entering pro-rata. It would be better to have the user (me) enter all the figures in their full amount along the left column of a mini spreadsheet, and the app break those amounts out in columns B (House) and C (Office). You guys have done some amazing stuff with this thing, and that should be a piece of cake.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX 2022 THE LIVE expert, Ruby is excellent. I use TurboTax every year and always I find good support.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is awesome. I was able to maximize my refund. The process is simple.
Date published: 2023-04-18
Rated 1 out of 5 by from Used 10 years, but likely the last year If you ask me to upgrade at every page, I get skeptical. Plus your app has a loop on the royalties page that had me stuck for an hour. What a frustrating waste.
Date published: 2023-04-18
Rated 2 out of 5 by from $260 I should of hired an accountant Somehow they tricked me into purchasing a plan I did not need then when it's time to file state they hit you with an addtional $65. Not worth it
Date published: 2023-04-18
Rated 5 out of 5 by from TuboTax was outstanding The process was simple and intuitive. The software ensured we were able to maximize our deductions.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes doing taxes easy and affordable! I will always use Turbo Tax
Date published: 2023-04-18
Rated 4 out of 5 by from It's good if your taxes are fairly simple If you are filing on your own with no business, definitely a great experience. That is how I started out. Filing jointly, again no business, great! Filing joint with multiple businesses not so good. There was a hitch on Form 8829 and there was no clear explanation. I went on an unrelated website and found someone else this month having the same issue of office space. The person responding gave great information and I was able to get past the review. I also feel like once you make a certain amount of money and have multiple businesses/investments, it's best to have a person help you file.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1228