TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Filed taxes in less than one hour Loved the process and did it from my couch and the comfort of my own home.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax had at least 2 bugs, C- Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by from Used to love TurboTax... I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by from more questions this year! Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful. Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from can't say enough!! very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Turbo Tax is all I have used over the years! Would not change ever!
Date published: 2023-04-18
Rated 5 out of 5 by from Big improvement!!! Last used 5 yrs ago I last used TurboTax about 5 years ago. Due to stock options, relocation to CA, and other life changes, I had HR Block prepare my taxes. I decided to do it myself this year and I am glad I did. TurboTax has changed dramatically of the years. The import functions actually work! The help menu is actually helpful. Great job TurboTax. I will be coming back next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful Using Turbo Tax was really helpful, especially since this was my first year filing as a part time employee and a private music teacher.
Date published: 2023-04-18
Rated 5 out of 5 by from Very user friendly I will continue to use turbotax due to the ease and assistance
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1190
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Filed taxes in less than one hour Loved the process and did it from my couch and the comfort of my own home.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax had at least 2 bugs, C- Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by from Used to love TurboTax... I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by from more questions this year! Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful. Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from can't say enough!! very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Turbo Tax is all I have used over the years! Would not change ever!
Date published: 2023-04-18
Rated 5 out of 5 by from Big improvement!!! Last used 5 yrs ago I last used TurboTax about 5 years ago. Due to stock options, relocation to CA, and other life changes, I had HR Block prepare my taxes. I decided to do it myself this year and I am glad I did. TurboTax has changed dramatically of the years. The import functions actually work! The help menu is actually helpful. Great job TurboTax. I will be coming back next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful Using Turbo Tax was really helpful, especially since this was my first year filing as a part time employee and a private music teacher.
Date published: 2023-04-18
Rated 5 out of 5 by from Very user friendly I will continue to use turbotax due to the ease and assistance
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1190