TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Catea1 from
Filed taxes in less than one hour
Loved the process and did it from my couch and the comfort of my own home.
Date published: 2023-04-18
Rated 2 out of 5 by
Viparke from
Turbo tax had at least 2 bugs, C-
Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by
KrIs2783 from
Used to love TurboTax...
I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by
MawMaw72 from
more questions this year!
Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by
Beautiful Chica from
Very helpful.
Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by
suee60 from
can't say enough!!
very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by
JCARDINALE from
Love it
Turbo Tax is all I have used over the years! Would not change ever!
Date published: 2023-04-18
Rated 5 out of 5 by
PanteraPancho from
Big improvement!!! Last used 5 yrs ago
I last used TurboTax about 5 years ago. Due to stock options, relocation to CA, and other life changes, I had HR Block prepare my taxes. I decided to do it myself this year and I am glad I did. TurboTax has changed dramatically of the years. The import functions actually work! The help menu is actually helpful. Great job TurboTax. I will be coming back next year.
Date published: 2023-04-18
Rated 5 out of 5 by
NSB4913 from
Turbo Tax was helpful
Using Turbo Tax was really helpful, especially since this was my first year filing as a part time employee and a private music teacher.
Date published: 2023-04-18
Rated 5 out of 5 by
Donnie G Baker from
Very user friendly
I will continue to use turbotax due to the ease and assistance
All TurboTax® Offerings Reviews - Page 1190
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Catea1 from
Filed taxes in less than one hour
Loved the process and did it from my couch and the comfort of my own home.
Date published: 2023-04-18
Rated 2 out of 5 by
Viparke from
Turbo tax had at least 2 bugs, C-
Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by
KrIs2783 from
Used to love TurboTax...
I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by
MawMaw72 from
more questions this year!
Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by
Beautiful Chica from
Very helpful.
Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by
suee60 from
can't say enough!!
very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by
JCARDINALE from
Love it
Turbo Tax is all I have used over the years! Would not change ever!
Date published: 2023-04-18
Rated 5 out of 5 by
PanteraPancho from
Big improvement!!! Last used 5 yrs ago
I last used TurboTax about 5 years ago. Due to stock options, relocation to CA, and other life changes, I had HR Block prepare my taxes. I decided to do it myself this year and I am glad I did. TurboTax has changed dramatically of the years. The import functions actually work! The help menu is actually helpful. Great job TurboTax. I will be coming back next year.
Date published: 2023-04-18
Rated 5 out of 5 by
NSB4913 from
Turbo Tax was helpful
Using Turbo Tax was really helpful, especially since this was my first year filing as a part time employee and a private music teacher.
Date published: 2023-04-18
Rated 5 out of 5 by
Donnie G Baker from
Very user friendly
I will continue to use turbotax due to the ease and assistance
All TurboTax® Offerings Reviews - Page 1190
Date published: 2023-04-18