TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Reporting Crypto taxes is not user friendly I enjoyed the ease of the diginal import of my w2, but when it came time to reporing my stocks/crytpo capital gains/losses, I found the system very unresponsive. I would download a csv from an exchange, but the formatting to get it into turbo tax was too cumbersome. I ended up buying 3rd party software and used API keys, and easier software to import csv from exhanges (cointracker) to then import to turbo tax
Date published: 2023-04-18
Rated 4 out of 5 by from Turbox Tax Great way to complete taxes without the hassle of waiting in lines.
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes done, so easy! If you hate doing the tax thing, Turbo is for you! It's like going to an accountant except more conversational, and no driving. I love the way big T asks questions that make you think....have I included all the numbers.
Date published: 2023-04-18
Rated 1 out of 5 by from not pleased when i went to start my tax returns, i opened up my program from last year and it automatically started me on PREMIER . I was thinking my cost was going t be no more than $89 nut turned out to be $253 . Very upset after working hours on my taxes and not getting asked which program i was going to use. Very UPSET! The first woman to help me online could help me and later diappeared . Very poor service...she said she would call and never did.
Date published: 2023-04-18
Rated 5 out of 5 by from Outstanding Superior and great service and very easy to navigate. Got help with an issue that was resolved immediately by chat.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is taxes simplified! I have used this service for two years now. It is super easy and makes filing taxes a pleasure. Takes out all the complications associated with tax season out of the way makes filing taxes a breeze!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is easy to use I have been using TurboTax for over ten years. It has always helped me correct any errors that I may have made and I have never had to be audited.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the Best! I've been using Turbotax for 4+ years. This year, the tax deductions that they assisted me with pertaining to my self-employment income were exceptional. Thank you, Turbotax!
Date published: 2023-04-18
Rated 5 out of 5 by from PERFECT ! PERFECT !! PERFECT !!! EASY TO USE . EASY TO UNDERSTAND. I CAN TEACH MY SON HOW TO USE IT,SO NEXT YEAR HE CAN USE TURBOTAX TO DO MY RETURN.
Date published: 2023-04-18
Rated 4 out of 5 by from Review Worked well as always, but I used a free federal service for my kids this year. It was good too and made me realize Turbo Tax price may be too high for basic needs.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1148
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Reporting Crypto taxes is not user friendly I enjoyed the ease of the diginal import of my w2, but when it came time to reporing my stocks/crytpo capital gains/losses, I found the system very unresponsive. I would download a csv from an exchange, but the formatting to get it into turbo tax was too cumbersome. I ended up buying 3rd party software and used API keys, and easier software to import csv from exhanges (cointracker) to then import to turbo tax
Date published: 2023-04-18
Rated 4 out of 5 by from Turbox Tax Great way to complete taxes without the hassle of waiting in lines.
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes done, so easy! If you hate doing the tax thing, Turbo is for you! It's like going to an accountant except more conversational, and no driving. I love the way big T asks questions that make you think....have I included all the numbers.
Date published: 2023-04-18
Rated 1 out of 5 by from not pleased when i went to start my tax returns, i opened up my program from last year and it automatically started me on PREMIER . I was thinking my cost was going t be no more than $89 nut turned out to be $253 . Very upset after working hours on my taxes and not getting asked which program i was going to use. Very UPSET! The first woman to help me online could help me and later diappeared . Very poor service...she said she would call and never did.
Date published: 2023-04-18
Rated 5 out of 5 by from Outstanding Superior and great service and very easy to navigate. Got help with an issue that was resolved immediately by chat.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is taxes simplified! I have used this service for two years now. It is super easy and makes filing taxes a pleasure. Takes out all the complications associated with tax season out of the way makes filing taxes a breeze!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is easy to use I have been using TurboTax for over ten years. It has always helped me correct any errors that I may have made and I have never had to be audited.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the Best! I've been using Turbotax for 4+ years. This year, the tax deductions that they assisted me with pertaining to my self-employment income were exceptional. Thank you, Turbotax!
Date published: 2023-04-18
Rated 5 out of 5 by from PERFECT ! PERFECT !! PERFECT !!! EASY TO USE . EASY TO UNDERSTAND. I CAN TEACH MY SON HOW TO USE IT,SO NEXT YEAR HE CAN USE TURBOTAX TO DO MY RETURN.
Date published: 2023-04-18
Rated 4 out of 5 by from Review Worked well as always, but I used a free federal service for my kids this year. It was good too and made me realize Turbo Tax price may be too high for basic needs.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1148