TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Efficient and Effective Service For the past three years, I have used Turbo Tax. The Live Support has been extremely beneficial for answering my questions. I love the ability to complete my taxes at my own pace without the long wait of other tax service providers or having to schedule an appointment. Thanks Turbo Tax.
Date published: 2023-04-18
Rated 3 out of 5 by from App did a fair job, customer service was TERRIBLE The web app functioned (mostly) well - except for not letting me select "Checking" for the type of bank account I wanted to use to pay my tax bill. Followed the steps through the online assistant, phoned the help line, heard "28 minute wait" and opted for the call back. Good news: it did in fact call back. Bad news: automated voice said "this is the last time we'll call back" and hung up! Epic fail, chalk one up to the "no help whatsoever" desk.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes it easy They walk you through everything you need to do. Nice process
Date published: 2023-04-18
Rated 5 out of 5 by from Very easy The tax return process was done quickly and was very easy
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is the way to GO! I’ve been using Turbo Tax for a longtime now and I will say that I couldn’t be happier. Turbo gets me through the process in no time.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBOTAX IS THE WAY TO GO FOR THE DIY TURBOTAX IS HANDS DOWN THE BEST THERE IS. WOULD RECOMMEND TO EVERYONE.
Date published: 2023-04-18
Rated 2 out of 5 by from TT ok. nothing special couldn't get help with how to enter books and periodical expenses for business. That option was no longer listed And a big minus for still not being able to intall in in Linux
Date published: 2023-04-18
Rated 3 out of 5 by from Took much longer than usual Adding K-1 schedules and unusual forms is cumbersome. Some of the explanations are not intuitive, and are very confusing.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent and reliable I have been using Turbo Tax for the last 15 years or more. I can rely on Turbo tax while I check the on-line brochure for certain critical stuffs. The developer did an excellent job. With all the necessary documents ready, I can complete the filing in a few hours.
Date published: 2023-04-18
Rated 5 out of 5 by from Worked again Seems like the simplest way to do this, I need 12 more characters.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1122
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Efficient and Effective Service For the past three years, I have used Turbo Tax. The Live Support has been extremely beneficial for answering my questions. I love the ability to complete my taxes at my own pace without the long wait of other tax service providers or having to schedule an appointment. Thanks Turbo Tax.
Date published: 2023-04-18
Rated 3 out of 5 by from App did a fair job, customer service was TERRIBLE The web app functioned (mostly) well - except for not letting me select "Checking" for the type of bank account I wanted to use to pay my tax bill. Followed the steps through the online assistant, phoned the help line, heard "28 minute wait" and opted for the call back. Good news: it did in fact call back. Bad news: automated voice said "this is the last time we'll call back" and hung up! Epic fail, chalk one up to the "no help whatsoever" desk.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes it easy They walk you through everything you need to do. Nice process
Date published: 2023-04-18
Rated 5 out of 5 by from Very easy The tax return process was done quickly and was very easy
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is the way to GO! I’ve been using Turbo Tax for a longtime now and I will say that I couldn’t be happier. Turbo gets me through the process in no time.
Date published: 2023-04-18
Rated 5 out of 5 by from TURBOTAX IS THE WAY TO GO FOR THE DIY TURBOTAX IS HANDS DOWN THE BEST THERE IS. WOULD RECOMMEND TO EVERYONE.
Date published: 2023-04-18
Rated 2 out of 5 by from TT ok. nothing special couldn't get help with how to enter books and periodical expenses for business. That option was no longer listed And a big minus for still not being able to intall in in Linux
Date published: 2023-04-18
Rated 3 out of 5 by from Took much longer than usual Adding K-1 schedules and unusual forms is cumbersome. Some of the explanations are not intuitive, and are very confusing.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent and reliable I have been using Turbo Tax for the last 15 years or more. I can rely on Turbo tax while I check the on-line brochure for certain critical stuffs. The developer did an excellent job. With all the necessary documents ready, I can complete the filing in a few hours.
Date published: 2023-04-18
Rated 5 out of 5 by from Worked again Seems like the simplest way to do this, I need 12 more characters.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1122