TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Awesome, very professional My first time to get contact with turbo tax and l feel very satisfied with the level of professionalism they put into the effort to satisfy anyone that seek this services. Thank you Turbo Tax for your help, l definitely recommend to anyone.
Date published: 2021-02-27
Rated 4 out of 5 by from Was good but could be better For 23 years, I've been using turbo tax. I've purchased the desktop version every year except 2020 when I purchased the online version. I can't speak to the differences between the desktop version versus online. I'd expect them to be very similar. Perhaps, they're not. Turbotax has been very straight-forward and user friendly every yr until 2020. I specifically purchased premier because my wife and I have rental property income. When answering the turbotax step through questions, not once was I asked if we had rental property income. I had to revisit the income section many times, more than once is too much. I also had to locate the appropriate form and determine where this form would be located within Turbotax. Turbotax premier should specifically ask if you have rental property income. Also, because of our tax situation, Turbotax (and most other online resources in fact) suggested the best choice is married filing jointly. However, when comparing the final tax due/refund, my wife and I decided to input numbers for both married filing jointly and married filing separately. Our final tax cost was better (in our favor) by using married filing separately. I'm sure what I'm about to state will get 'eye rolls' and possibly other pushback from the Turbotax code writers or programmers, but it would be great if Turbotax would determine the best method by preparing both filing status options. 95% of the input info is the same. Only a handful of items had to be moved from my forms to my wife's. When my job was a code writer, the above scope would be included in my final product.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax was fantastic! TurboTax made filing my taxes fast and super easy! They explained everything and even went into detail about the stuff I didn't understand! Thank TurboTax
Date published: 2021-02-27
Rated 5 out of 5 by from It’s great! For all people who receive w-2s this app is a lifesaver! I thought taxes were very scary before and the thought of doing it wrong terrified me but I’m very happy to say that I’ve been doing my taxes with them since I was 17 and they haven’t failed me!
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax Software Glitch cost us $1,200! This year was very confusing. We went from having a $200 federal refund to owing the feds $1,000. The confusing part was because we got an alert that our State return (not federal) had been rejected. The reason given for the rejection was a software error in TurboTax. We then had to wait two weeks for TurboTax to update its software. And when it did our federal refund vanished and now we got stuck with a $1,000 federal tax bill. 2020 might be the last year we use TurboTax.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo is Good I don’t gave for now because this is my first time here
Date published: 2021-02-27
Rated 5 out of 5 by from TB is AMAZE Love how easy and simple it is but with all the support
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is great. I love using TT, but the only thing I think would make it so much better is if the site finds errors as you are doing them instead of at the end, because the error edit nearly cut my refund down 2k by forcing me to add my federal pay back in under NJ's claim. Luckily I caught what happened and fixed it myself, but that could seriously jeopardize someone's refund if they didn't know where to look for the error. I also wish that when you click on the "more info" tabs on each screen, that more specific info is given when either clicking on the tab or searching for answers. Many of my questions were not answered. The majority of my questions were answered, but a few were not that were vital to my refund. These things are the only suggestions I have and why I am giving you guys 4 stars. Otherwise the site is great.
Date published: 2021-02-27
Rated 3 out of 5 by from It's alright I've been filing with TurboTax for 6 years now and I'm disappointed to see that the cost of filing has gone up considering it sold me on using this platform to file taxes because it was free. Also disappointed to see that to pay with your return cost an extra $40 for 'convenience'. That aside, I did still choose to file with TurboTax because it is so stinking easy. Just pop in your numbers and it does the rest for you.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Easy to use, asked the correct questions, great product.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1110
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome, very professional My first time to get contact with turbo tax and l feel very satisfied with the level of professionalism they put into the effort to satisfy anyone that seek this services. Thank you Turbo Tax for your help, l definitely recommend to anyone.
Date published: 2021-02-27
Rated 4 out of 5 by from Was good but could be better For 23 years, I've been using turbo tax. I've purchased the desktop version every year except 2020 when I purchased the online version. I can't speak to the differences between the desktop version versus online. I'd expect them to be very similar. Perhaps, they're not. Turbotax has been very straight-forward and user friendly every yr until 2020. I specifically purchased premier because my wife and I have rental property income. When answering the turbotax step through questions, not once was I asked if we had rental property income. I had to revisit the income section many times, more than once is too much. I also had to locate the appropriate form and determine where this form would be located within Turbotax. Turbotax premier should specifically ask if you have rental property income. Also, because of our tax situation, Turbotax (and most other online resources in fact) suggested the best choice is married filing jointly. However, when comparing the final tax due/refund, my wife and I decided to input numbers for both married filing jointly and married filing separately. Our final tax cost was better (in our favor) by using married filing separately. I'm sure what I'm about to state will get 'eye rolls' and possibly other pushback from the Turbotax code writers or programmers, but it would be great if Turbotax would determine the best method by preparing both filing status options. 95% of the input info is the same. Only a handful of items had to be moved from my forms to my wife's. When my job was a code writer, the above scope would be included in my final product.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax was fantastic! TurboTax made filing my taxes fast and super easy! They explained everything and even went into detail about the stuff I didn't understand! Thank TurboTax
Date published: 2021-02-27
Rated 5 out of 5 by from It’s great! For all people who receive w-2s this app is a lifesaver! I thought taxes were very scary before and the thought of doing it wrong terrified me but I’m very happy to say that I’ve been doing my taxes with them since I was 17 and they haven’t failed me!
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax Software Glitch cost us $1,200! This year was very confusing. We went from having a $200 federal refund to owing the feds $1,000. The confusing part was because we got an alert that our State return (not federal) had been rejected. The reason given for the rejection was a software error in TurboTax. We then had to wait two weeks for TurboTax to update its software. And when it did our federal refund vanished and now we got stuck with a $1,000 federal tax bill. 2020 might be the last year we use TurboTax.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo is Good I don’t gave for now because this is my first time here
Date published: 2021-02-27
Rated 5 out of 5 by from TB is AMAZE Love how easy and simple it is but with all the support
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is great. I love using TT, but the only thing I think would make it so much better is if the site finds errors as you are doing them instead of at the end, because the error edit nearly cut my refund down 2k by forcing me to add my federal pay back in under NJ's claim. Luckily I caught what happened and fixed it myself, but that could seriously jeopardize someone's refund if they didn't know where to look for the error. I also wish that when you click on the "more info" tabs on each screen, that more specific info is given when either clicking on the tab or searching for answers. Many of my questions were not answered. The majority of my questions were answered, but a few were not that were vital to my refund. These things are the only suggestions I have and why I am giving you guys 4 stars. Otherwise the site is great.
Date published: 2021-02-27
Rated 3 out of 5 by from It's alright I've been filing with TurboTax for 6 years now and I'm disappointed to see that the cost of filing has gone up considering it sold me on using this platform to file taxes because it was free. Also disappointed to see that to pay with your return cost an extra $40 for 'convenience'. That aside, I did still choose to file with TurboTax because it is so stinking easy. Just pop in your numbers and it does the rest for you.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Easy to use, asked the correct questions, great product.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1110