TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Asking me for 2021 things! i dont remember I used to love turbo tax because it was easy, but this time around it was asking me about things i had entered for 2021 that i didn't remember from when I used to Lyft and work for wonolo. it was very frustrating because they say they keep all your old info to make it faster and then here we are trying to scramble for old things.
Date published: 2023-04-18
Rated 3 out of 5 by from easy but expensive made me upgrade to pay $178 just to get $25 back. Criminal.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is tolerable, but just barely Last year I found a bug in Turbo Tax online and the TT experts couldn't figure out how it happened. They had to give me the computer version (albeit for free, since I had already paid for the online version) so I could edit the worksheets/forms manually. This year, when I went to save my return with all the worksheets and forms, Credit Limit Worksheet A was not included, even though a number from that worksheet was used on my return. Who knows how many other worksheets were not included.
Date published: 2023-04-18
Rated 1 out of 5 by from Premium Service Benefits Fee Is Shady Turbotax is nice and simple, but of course they are always trying to upsell random products they have. The last straw was adding in the premium service benefit fee at the end. Apparently this fee occurs if you elect to have your fees removed from your federal tax return amount. They do not mention this fee at the time that it gives you this option. I went crazy trying to figure out where this fee came from.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Very easy to follow you can’t go wrong using this sight it’s very helpful it covers everything it’s very informative it asks you things and explains things that you might not even know you can file
Date published: 2023-04-18
Rated 4 out of 5 by from Almost perfect I love this product even though I hate doing and paying taxes. The only reason for a deduction in a star is because every year I have to look up and fix an issue with the keychain password for Mac problem with ItsDeductible. It is always a pain to fix and I have to do it each year.
Date published: 2023-04-18
Rated 3 out of 5 by from VERY EXPENSIVE i WAS NOT AWARE IT WAS GOING TO BE 178 FOR BOTH STATE AND FEDERAL UNTIL THE FINAL STAGE.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Program, easy to use, highly recommend I have been using Turbo Tax for many years and it has made filing my taxes straightforward and I always feel as though I get the most refund possible.
Date published: 2023-04-18
Rated 1 out of 5 by from They nickel and dime you on everything Money for federal. money for state. do you want us to process this for you? Any modern convenience.... that's going to cost you.
Date published: 2023-04-18
Rated 5 out of 5 by from Peace of mind My taxes are not complex. I have used Turbo Tax for years and it’s easy to retrieve and compare past tax submissions without scrambling to locate the appropriate paperwork yourself. There are resources to explain tax situations in more detail for better clarification and decisiveness, and many opportunities to review, modify, or add information before filing. It’s reassuring to know they will be there for advice, guidance, and support if you are audited. I can sleep peacefully tonight knowing I filed with a company that has never betrayed my trust.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1110
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Asking me for 2021 things! i dont remember I used to love turbo tax because it was easy, but this time around it was asking me about things i had entered for 2021 that i didn't remember from when I used to Lyft and work for wonolo. it was very frustrating because they say they keep all your old info to make it faster and then here we are trying to scramble for old things.
Date published: 2023-04-18
Rated 3 out of 5 by from easy but expensive made me upgrade to pay $178 just to get $25 back. Criminal.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is tolerable, but just barely Last year I found a bug in Turbo Tax online and the TT experts couldn't figure out how it happened. They had to give me the computer version (albeit for free, since I had already paid for the online version) so I could edit the worksheets/forms manually. This year, when I went to save my return with all the worksheets and forms, Credit Limit Worksheet A was not included, even though a number from that worksheet was used on my return. Who knows how many other worksheets were not included.
Date published: 2023-04-18
Rated 1 out of 5 by from Premium Service Benefits Fee Is Shady Turbotax is nice and simple, but of course they are always trying to upsell random products they have. The last straw was adding in the premium service benefit fee at the end. Apparently this fee occurs if you elect to have your fees removed from your federal tax return amount. They do not mention this fee at the time that it gives you this option. I went crazy trying to figure out where this fee came from.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Very easy to follow you can’t go wrong using this sight it’s very helpful it covers everything it’s very informative it asks you things and explains things that you might not even know you can file
Date published: 2023-04-18
Rated 4 out of 5 by from Almost perfect I love this product even though I hate doing and paying taxes. The only reason for a deduction in a star is because every year I have to look up and fix an issue with the keychain password for Mac problem with ItsDeductible. It is always a pain to fix and I have to do it each year.
Date published: 2023-04-18
Rated 3 out of 5 by from VERY EXPENSIVE i WAS NOT AWARE IT WAS GOING TO BE 178 FOR BOTH STATE AND FEDERAL UNTIL THE FINAL STAGE.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Program, easy to use, highly recommend I have been using Turbo Tax for many years and it has made filing my taxes straightforward and I always feel as though I get the most refund possible.
Date published: 2023-04-18
Rated 1 out of 5 by from They nickel and dime you on everything Money for federal. money for state. do you want us to process this for you? Any modern convenience.... that's going to cost you.
Date published: 2023-04-18
Rated 5 out of 5 by from Peace of mind My taxes are not complex. I have used Turbo Tax for years and it’s easy to retrieve and compare past tax submissions without scrambling to locate the appropriate paperwork yourself. There are resources to explain tax situations in more detail for better clarification and decisiveness, and many opportunities to review, modify, or add information before filing. It’s reassuring to know they will be there for advice, guidance, and support if you are audited. I can sleep peacefully tonight knowing I filed with a company that has never betrayed my trust.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1110