TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbotax Usage I have always found Turbotax to be easy to use and I will plan to use it again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the most simple and efficient. I called and my customer service representative was super kind and helpful.
Date published: 2023-04-18
Rated 1 out of 5 by from Up in the Air! I did my taxes over a month ago and set up a direct payment for April 15. I did not get a confirmation as to whether the IRS accepted my Tax Forms and I assumed that TurboTax will send my taxes in on the 15th. (I assumed) TurboTax did not specify whether the payment and taxes are sent on the same day (4/15). Well now its the 18th and I still don't know. So to prevent IRS issues (Audit, Penalties, and Grief), and No ONE in the IRS nor Turbo Tax will talk to me, I refiled my TurboTax again today. Will I be double billed, or the IRS smart enough not to charge me twice? This is a total SNAFU!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboxTax is easy and accurate! I enjoy the ease of use of the online software and the fact that the return is stored in the cloud for future use or review is a big reason why I use TurboTax online. I talked to Customer Service and they did the best to help me eventhough the couldn't help me with my issue.
Date published: 2023-04-18
Rated 1 out of 5 by from 1 star expensive for no reason, had to pay taxes and "free" filing okayyy. last year using turbo
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo-tax is simple and intuitive Experts where great, and I solved the problem while talking to the expert (Fire Mitigation tax deduction). State of Colorado
Date published: 2023-04-18
Rated 5 out of 5 by from Thorough annd easy to use You can stop when disgusted and the software remembers where you left off when you return. The flexibility to try different options also helps for future tax strategies and planning. The cost is also very reasonable, very deductible, and very often finds ways to save a few bucks.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is very easy to follow. Thank you so much
Date published: 2023-04-18
Rated 2 out of 5 by from Too Many Up Sells Every other button click is a click to get you to buy software add-on packages. Life was a lot simpler with 1040EZ's.
Date published: 2023-04-18
Rated 2 out of 5 by from says part of my tax return isnt possible? literally, parts of my tax return say 0.00 but turbo tax isn't letting me file because it's saying that's not correct. I'm sorry but it literally says 0. I'm just trying to file my taxes but since turbo tax doesn't understand that everyone doesn't have health insurance all year it's not valid.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1039
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax Usage I have always found Turbotax to be easy to use and I will plan to use it again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the most simple and efficient. I called and my customer service representative was super kind and helpful.
Date published: 2023-04-18
Rated 1 out of 5 by from Up in the Air! I did my taxes over a month ago and set up a direct payment for April 15. I did not get a confirmation as to whether the IRS accepted my Tax Forms and I assumed that TurboTax will send my taxes in on the 15th. (I assumed) TurboTax did not specify whether the payment and taxes are sent on the same day (4/15). Well now its the 18th and I still don't know. So to prevent IRS issues (Audit, Penalties, and Grief), and No ONE in the IRS nor Turbo Tax will talk to me, I refiled my TurboTax again today. Will I be double billed, or the IRS smart enough not to charge me twice? This is a total SNAFU!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboxTax is easy and accurate! I enjoy the ease of use of the online software and the fact that the return is stored in the cloud for future use or review is a big reason why I use TurboTax online. I talked to Customer Service and they did the best to help me eventhough the couldn't help me with my issue.
Date published: 2023-04-18
Rated 1 out of 5 by from 1 star expensive for no reason, had to pay taxes and "free" filing okayyy. last year using turbo
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo-tax is simple and intuitive Experts where great, and I solved the problem while talking to the expert (Fire Mitigation tax deduction). State of Colorado
Date published: 2023-04-18
Rated 5 out of 5 by from Thorough annd easy to use You can stop when disgusted and the software remembers where you left off when you return. The flexibility to try different options also helps for future tax strategies and planning. The cost is also very reasonable, very deductible, and very often finds ways to save a few bucks.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is very easy to follow. Thank you so much
Date published: 2023-04-18
Rated 2 out of 5 by from Too Many Up Sells Every other button click is a click to get you to buy software add-on packages. Life was a lot simpler with 1040EZ's.
Date published: 2023-04-18
Rated 2 out of 5 by from says part of my tax return isnt possible? literally, parts of my tax return say 0.00 but turbo tax isn't letting me file because it's saying that's not correct. I'm sorry but it literally says 0. I'm just trying to file my taxes but since turbo tax doesn't understand that everyone doesn't have health insurance all year it's not valid.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1039