TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Not Bad for last minute. Last minute Tax prep and got it done. I work in NYC but live in a different state I was a bit worried as for State tax purposes it seems to generic but yet confusing. However, Overall it was reliable enough to get these taxes done. The Generic question for New York income allocation needs to be defined better and easier for us non accountants to truely understand. That reflects the shortness of 5 stars.
Date published: 2023-04-19
Rated 1 out of 5 by from Too many fees!! After paying $90.00 for Turbo Tax, I then have to pay $25 dollars to file my state tax and then on top of that if I don't want to pay for it with a credit card you are going to charge me another $40. For a grand total of $155 for someone getting back a grand total of $175. Thanks for nothing Turbo Tax and shove you fees!!!!!!
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use Easy to use and sell explanatory. Walks you thru each step.
Date published: 2023-04-19
Rated 5 out of 5 by from Always fast and easy Have used turbo tax for 25 years and it has always been fast and easy
Date published: 2023-04-19
Rated 2 out of 5 by from Frustrating experience - Turbotax couldn't recognize that I eFiled with TurboTax last year. I had to download my 1040 from TurboTax and re-input information requested by TurboTax instead of it auto-populating from the system. - Would be cool if tool had better error recognition. I went in circles for a while to get my backdoor roth input correctly. If the system could better assist with route cause that would be helpful. - 2.5% credit card fee. - Doesn't allow you to import from the same financial system for two different people (MFJ)
Date published: 2023-04-19
Rated 5 out of 5 by from Love Turbo Tax It's great it double checks my data to make it good.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Like having an assistant who keeps track of all my tax-related details.
Date published: 2023-04-19
Rated 4 out of 5 by from virtual tax filing is easy its easy and efficient if you do not owe money, but if you do owe money then it may take you longer
Date published: 2023-04-19
Rated 1 out of 5 by from wouldn't let me efile two hours before deadline! Was stuck in a loop for at least twenty minutes with two hours before the tax deadline
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax was easy to use and quick EASY TO NAVIGATE AND QUICK. THE SHORTEST TIME IT EVER TOK TO DO MY TAXES
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 999
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not Bad for last minute. Last minute Tax prep and got it done. I work in NYC but live in a different state I was a bit worried as for State tax purposes it seems to generic but yet confusing. However, Overall it was reliable enough to get these taxes done. The Generic question for New York income allocation needs to be defined better and easier for us non accountants to truely understand. That reflects the shortness of 5 stars.
Date published: 2023-04-19
Rated 1 out of 5 by from Too many fees!! After paying $90.00 for Turbo Tax, I then have to pay $25 dollars to file my state tax and then on top of that if I don't want to pay for it with a credit card you are going to charge me another $40. For a grand total of $155 for someone getting back a grand total of $175. Thanks for nothing Turbo Tax and shove you fees!!!!!!
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use Easy to use and sell explanatory. Walks you thru each step.
Date published: 2023-04-19
Rated 5 out of 5 by from Always fast and easy Have used turbo tax for 25 years and it has always been fast and easy
Date published: 2023-04-19
Rated 2 out of 5 by from Frustrating experience - Turbotax couldn't recognize that I eFiled with TurboTax last year. I had to download my 1040 from TurboTax and re-input information requested by TurboTax instead of it auto-populating from the system. - Would be cool if tool had better error recognition. I went in circles for a while to get my backdoor roth input correctly. If the system could better assist with route cause that would be helpful. - 2.5% credit card fee. - Doesn't allow you to import from the same financial system for two different people (MFJ)
Date published: 2023-04-19
Rated 5 out of 5 by from Love Turbo Tax It's great it double checks my data to make it good.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Like having an assistant who keeps track of all my tax-related details.
Date published: 2023-04-19
Rated 4 out of 5 by from virtual tax filing is easy its easy and efficient if you do not owe money, but if you do owe money then it may take you longer
Date published: 2023-04-19
Rated 1 out of 5 by from wouldn't let me efile two hours before deadline! Was stuck in a loop for at least twenty minutes with two hours before the tax deadline
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax was easy to use and quick EASY TO NAVIGATE AND QUICK. THE SHORTEST TIME IT EVER TOK TO DO MY TAXES
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 999