TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from Good idea, poor service and app design As a tax payer and UX designer I have to say: 1. [major issue] It is really hard to keep track of documents and tasks. I had to answer the same questions several times. 2. [UX disaster] It wasn't clear that if I don't respond for 2 weeks you are cancelling service and I have to start over since previous expert didn't leave any notes. 3. [inconvenience] You log me out from the system after 2 mins so I have to log back in 7 times a day. 4. It wasn't clear to me at the end that an expert tried everything to maximize my return.
Date published: 2022-06-30
Rated 1 out of 5 by from Poor Audit Function I incorrectly selected that I had a 1095 Form but did not make any entries. The audit failed to detect this and I submitted my return only to find later it was rejected by the federal government. The audit should have caught this error prior to me submitting the tax form
Date published: 2022-06-30
Rated 5 out of 5 by from Yayyy Great timeEeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Date published: 2022-06-30
Rated 4 out of 5 by from TurboTax Easy File!! Had a very easy time in preparing my Taxes with TurboTax ! Not much of a problem. Although I was suffering at the moment with Covid-19, I was able to file my State & Federal Taxes !!
Date published: 2022-06-30
Rated 5 out of 5 by from Thank you, you were great. Helpful and fun to work with. Very helpful and knowledgable.
Date published: 2022-06-30
Rated 5 out of 5 by from Awesome They were patient with me and filled in a timely manner thanks TurboTax
Date published: 2022-06-30
Rated 5 out of 5 by from Straightforward and efficient Made a daunting task manageable. Live tax professional made it much more comfortable
Date published: 2022-06-30
Rated 5 out of 5 by from Pretty good experience The help they gave me was very good I will use again
Date published: 2022-06-30
Rated 5 out of 5 by from Love TurboTax It’s so easy and quick..I will always use them!! .. plus I am saving so much money
Date published: 2022-06-30
Rated 2 out of 5 by from Waste of money I spent way too much effort, money and time trying to get someone to do my taxes!
Date published: 2022-06-30
All TurboTax® Offerings Reviews - Page 8
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Good idea, poor service and app design As a tax payer and UX designer I have to say: 1. [major issue] It is really hard to keep track of documents and tasks. I had to answer the same questions several times. 2. [UX disaster] It wasn't clear that if I don't respond for 2 weeks you are cancelling service and I have to start over since previous expert didn't leave any notes. 3. [inconvenience] You log me out from the system after 2 mins so I have to log back in 7 times a day. 4. It wasn't clear to me at the end that an expert tried everything to maximize my return.
Date published: 2022-06-30
Rated 1 out of 5 by from Poor Audit Function I incorrectly selected that I had a 1095 Form but did not make any entries. The audit failed to detect this and I submitted my return only to find later it was rejected by the federal government. The audit should have caught this error prior to me submitting the tax form
Date published: 2022-06-30
Rated 5 out of 5 by from Yayyy Great timeEeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Date published: 2022-06-30
Rated 4 out of 5 by from TurboTax Easy File!! Had a very easy time in preparing my Taxes with TurboTax ! Not much of a problem. Although I was suffering at the moment with Covid-19, I was able to file my State & Federal Taxes !!
Date published: 2022-06-30
Rated 5 out of 5 by from Thank you, you were great. Helpful and fun to work with. Very helpful and knowledgable.
Date published: 2022-06-30
Rated 5 out of 5 by from Awesome They were patient with me and filled in a timely manner thanks TurboTax
Date published: 2022-06-30
Rated 5 out of 5 by from Straightforward and efficient Made a daunting task manageable. Live tax professional made it much more comfortable
Date published: 2022-06-30
Rated 5 out of 5 by from Pretty good experience The help they gave me was very good I will use again
Date published: 2022-06-30
Rated 5 out of 5 by from Love TurboTax It’s so easy and quick..I will always use them!! .. plus I am saving so much money
Date published: 2022-06-30
Rated 2 out of 5 by from Waste of money I spent way too much effort, money and time trying to get someone to do my taxes!
Date published: 2022-06-30
All TurboTax® Offerings Reviews - Page 8