TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Thank you for helping our family! We appreciate the low cost, high value service, along with personal service from Arthur! We appreciate you!
Date published: 2021-08-09
Rated 4 out of 5 by from Turbotax- Great (Until the end) Walkcalcal tjhru process very easy & logical down to the review phase but then!!!!! the "Tax Audit Defense" sales pitch and acceptance process takes over and does not function well - it locked up the Turbo TAx application and I had to resort ot calling the help bunch (BTW not 24/7 as advertised) got a call back 12 hours later paid with a credit card then still could not make the e-filing function work. So- Back to the Phone again and was walked through a work around to get to e-file to function but likely cancelled the Tax Audit defense package I bought . SOOOO your thoughts???
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was easy It was easy, and had convienace of doing it in my home.
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was awesome! It was quick an easy an support was available whenever needed.
Date published: 2021-08-09
Rated 5 out of 5 by from Valerie at Turbo Tax is Excellent! I first tried to file my tax return alone using Turbo Tax. However, there were certain parts where I was unsure how to complete the form correctly. Valerie was assigned as my CPA and I have to say she was the best CPA advisor I've ever worked with. She was extremely detail oriented, thorough and patient with the number of questions I had. Not only did she respond to my questions in a timely manner, but she also provided detailed responses to make sure I understood how a specific tax rule worked.
Date published: 2021-08-09
Rated 4 out of 5 by from Low Income not much return Lower your rates. Already not getting much back, your rates take too much
Date published: 2021-08-09
Rated 5 out of 5 by from Turbotax is easy to use TurboTax is easy to use. It's also very helpful with explanations.
Date published: 2021-08-09
Rated 5 out of 5 by from I give it a 5 star rating! I used Turbo Tax again this year! It made doing my taxes easy! I would give it a 5 star rating!
Date published: 2021-08-09
Rated 2 out of 5 by from Stop trying to upsell Every click you try and sell me something else. I bought the package I wanted, I dont want to be pestered every screen about buying an upgrade.
Date published: 2021-08-09
Rated 5 out of 5 by from Easy To Use!!!! 5 star rating Very user friendly and easy to use!!! Highly recommended for novice filers!!
Date published: 2021-08-08
All TurboTax® Offerings Reviews - Page 68
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Thank you for helping our family! We appreciate the low cost, high value service, along with personal service from Arthur! We appreciate you!
Date published: 2021-08-09
Rated 4 out of 5 by from Turbotax- Great (Until the end) Walkcalcal tjhru process very easy & logical down to the review phase but then!!!!! the "Tax Audit Defense" sales pitch and acceptance process takes over and does not function well - it locked up the Turbo TAx application and I had to resort ot calling the help bunch (BTW not 24/7 as advertised) got a call back 12 hours later paid with a credit card then still could not make the e-filing function work. So- Back to the Phone again and was walked through a work around to get to e-file to function but likely cancelled the Tax Audit defense package I bought . SOOOO your thoughts???
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was easy It was easy, and had convienace of doing it in my home.
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was awesome! It was quick an easy an support was available whenever needed.
Date published: 2021-08-09
Rated 5 out of 5 by from Valerie at Turbo Tax is Excellent! I first tried to file my tax return alone using Turbo Tax. However, there were certain parts where I was unsure how to complete the form correctly. Valerie was assigned as my CPA and I have to say she was the best CPA advisor I've ever worked with. She was extremely detail oriented, thorough and patient with the number of questions I had. Not only did she respond to my questions in a timely manner, but she also provided detailed responses to make sure I understood how a specific tax rule worked.
Date published: 2021-08-09
Rated 4 out of 5 by from Low Income not much return Lower your rates. Already not getting much back, your rates take too much
Date published: 2021-08-09
Rated 5 out of 5 by from Turbotax is easy to use TurboTax is easy to use. It's also very helpful with explanations.
Date published: 2021-08-09
Rated 5 out of 5 by from I give it a 5 star rating! I used Turbo Tax again this year! It made doing my taxes easy! I would give it a 5 star rating!
Date published: 2021-08-09
Rated 2 out of 5 by from Stop trying to upsell Every click you try and sell me something else. I bought the package I wanted, I dont want to be pestered every screen about buying an upgrade.
Date published: 2021-08-09
Rated 5 out of 5 by from Easy To Use!!!! 5 star rating Very user friendly and easy to use!!! Highly recommended for novice filers!!
Date published: 2021-08-08
All TurboTax® Offerings Reviews - Page 68