TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from The Best Experience My expert was fast to respond, very knowledgable and sympatheic which is always nice.
Date published: 2022-06-07
Rated 1 out of 5 by from Very poor experience overall Although John was very helpful, I cannot say the same about any of the other people I interfaced with at Turbotax. My session first started in March. After spending hours collecting documents and uploading them on Turbotax, I was told that my file had been provided to the quality team for review. This is where everything broke down. The tax expert asked me to file an extension despite having a week for review. Soon thereafter, I received a generic message from my tax expert thereafter, stating that Turbotax was going through some changes and as a result, tax experts will be available less than what they were. I did not hear from my tax expert thereafter despite attempts to message her. To this day, I'm unsure of what happened to her. Turbotax dod not even send me a message to notify me. All of a sudden, I saw that another expert had been assigned to me. This expert did not attempt to contact me. After a few days, I got an email from TurboTax stating that I was no longer part of full service. There was no explanation or detail provided. I called up customer support on 4 different occasions. The first 2 reps stated that they will look into it whereas the last 2 reps stated that they were unaware what has happened to my file and why i am in this predicament. After enrolling another time in TurboTax full service, John was able to help me complete my taxes in 2 weeks. The whole experience was surprisingly poor. For one of the most prominent financial companies to be unable to deliver on a basic promise was shocking. It took over 3 months for my taxes to be completed whereas John was able to get them done in 2 weeks. The lack of communication was the most frustrating part of this whole experience. Even simple best practices such as documentation of notes from the previous experts prior to leaving was lacking. Safe to say I will never be using this service again.
Date published: 2022-06-07
Rated 5 out of 5 by from GREAT FAST EASY AND RELIABLE, BEEN USING THEM FOR YEARS NEVER HAD A PROBLEM
Date published: 2022-06-07
Rated 2 out of 5 by from Turbo tax is fair Turbotax helped me with all my issues except getting my taxes filed
Date published: 2022-06-07
Rated 5 out of 5 by from Easy to Use I used to do it with People but after I learn about Turbo Tax is so much easier and less expensive
Date published: 2022-06-07
Rated 5 out of 5 by from Marjory was Excellent! Marjory has been so very professional throughout this entire process. She made me not feel so incompetent and did an excellent job communicating and following through. I thoroughly appreciated her work
Date published: 2022-06-07
Rated 5 out of 5 by from Great service Wonderful service! I love how fast and quickly they get things processed.
Date published: 2022-06-07
Rated 5 out of 5 by from Dependable, trustworthy and excellent service I worked w turbo tax since I was unable to do taxes due to my father's first death anniversary and they always tried to find me the best possible expert that can fit to my unique tax situation. The live help assistant to experts, everyone is incredibly customer focused and do their best to help the customer. Excellent job in doing the taxes and getting the maximal benefit possible for the tax situation, truly appreciate the work and very happy I chose turbo tax.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Products Very happy with turbotax as always! Will be using again next year.
Date published: 2022-06-07
Rated 5 out of 5 by from Wonderful service Very Helpful over phone, definitely recommend live help
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 68
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The Best Experience My expert was fast to respond, very knowledgable and sympatheic which is always nice.
Date published: 2022-06-07
Rated 1 out of 5 by from Very poor experience overall Although John was very helpful, I cannot say the same about any of the other people I interfaced with at Turbotax. My session first started in March. After spending hours collecting documents and uploading them on Turbotax, I was told that my file had been provided to the quality team for review. This is where everything broke down. The tax expert asked me to file an extension despite having a week for review. Soon thereafter, I received a generic message from my tax expert thereafter, stating that Turbotax was going through some changes and as a result, tax experts will be available less than what they were. I did not hear from my tax expert thereafter despite attempts to message her. To this day, I'm unsure of what happened to her. Turbotax dod not even send me a message to notify me. All of a sudden, I saw that another expert had been assigned to me. This expert did not attempt to contact me. After a few days, I got an email from TurboTax stating that I was no longer part of full service. There was no explanation or detail provided. I called up customer support on 4 different occasions. The first 2 reps stated that they will look into it whereas the last 2 reps stated that they were unaware what has happened to my file and why i am in this predicament. After enrolling another time in TurboTax full service, John was able to help me complete my taxes in 2 weeks. The whole experience was surprisingly poor. For one of the most prominent financial companies to be unable to deliver on a basic promise was shocking. It took over 3 months for my taxes to be completed whereas John was able to get them done in 2 weeks. The lack of communication was the most frustrating part of this whole experience. Even simple best practices such as documentation of notes from the previous experts prior to leaving was lacking. Safe to say I will never be using this service again.
Date published: 2022-06-07
Rated 5 out of 5 by from GREAT FAST EASY AND RELIABLE, BEEN USING THEM FOR YEARS NEVER HAD A PROBLEM
Date published: 2022-06-07
Rated 2 out of 5 by from Turbo tax is fair Turbotax helped me with all my issues except getting my taxes filed
Date published: 2022-06-07
Rated 5 out of 5 by from Easy to Use I used to do it with People but after I learn about Turbo Tax is so much easier and less expensive
Date published: 2022-06-07
Rated 5 out of 5 by from Marjory was Excellent! Marjory has been so very professional throughout this entire process. She made me not feel so incompetent and did an excellent job communicating and following through. I thoroughly appreciated her work
Date published: 2022-06-07
Rated 5 out of 5 by from Great service Wonderful service! I love how fast and quickly they get things processed.
Date published: 2022-06-07
Rated 5 out of 5 by from Dependable, trustworthy and excellent service I worked w turbo tax since I was unable to do taxes due to my father's first death anniversary and they always tried to find me the best possible expert that can fit to my unique tax situation. The live help assistant to experts, everyone is incredibly customer focused and do their best to help the customer. Excellent job in doing the taxes and getting the maximal benefit possible for the tax situation, truly appreciate the work and very happy I chose turbo tax.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Products Very happy with turbotax as always! Will be using again next year.
Date published: 2022-06-07
Rated 5 out of 5 by from Wonderful service Very Helpful over phone, definitely recommend live help
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 68