TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Ease to file Tax is really appreciated Most of my documents it can read electronically. Refund options to bank account is awesome.
Date published: 2021-05-17
Rated 2 out of 5 by from Okay Turbo tax prices are out of control I’ve been using turbo tax for years and never have I paid such high price. Next year Im going elsewhere
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome It was easy a fast and very accurate. Not to mention it's free
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax 2020 ok-BUT For several years Turbo Tax has been my "go-to" software for tax self-preparation. Usually there are no great problems. BUT THIS YEAR IS NOT THE CASE! There is an obvious bug with TT when it initially creates the TurboTax file but subsequently the file cannot be further accessed in 'write' mode because the permission has changed to 'read only' status. I think the Turbo Tax engineers has been extremely SLOW in fixing the problem.
Date published: 2021-05-17
Rated 4 out of 5 by from Tax Calc is Excellent & Some Software is Clumsy My experience with my Federal return was excellent. It was sent on May 13 and it was excepted in a few hours. I started on the IL state return on the on 5/15, the program didn't seemed the federal was finished and it wanted to send fed return before I worked on the state. When I was ready to send the State on Sunday, it still wanted to send the Federal. Requiring to using one of those two companies to pay tax on the 2nd takes a lot of time and to giving lots of personal info. Shifting in and out of the software is very clumsy. Regarding questions below, I have kids but they adults and are paying taxes there own families.
Date published: 2021-05-17
Rated 5 out of 5 by from The best product for me for 19 years! Each year the process is more stream-lined and more user friendly. I recommend Turbo Tax to friends and prepare tax returns for a few friends with Turbo Tax.
Date published: 2021-05-17
Rated 5 out of 5 by from great and efficient Great overall tax program. I recommend it highly..
Date published: 2021-05-17
Rated 2 out of 5 by from Not easy to navigate & boxes missing You are forced to use the back button to return to earlier places in the Easy Step. Also, when I went directly to the form, I was not allowed to fill in a box with numbers. Two years in a row the section in Easy Step for filling in figures for expenses (insurance, utilities, etc) for Sch. C was defective. One could not see the full box on the screen. You could only fill it in effective by filling the lines on the Details option.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is always Improving their service. I have used Turbo Tax for 3 years and its service and website continue to improve. Very user friendly and live chats are very helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you Process was easy and the expert I spoke with was very knowledgeable, helpful and kind.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 648
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Ease to file Tax is really appreciated Most of my documents it can read electronically. Refund options to bank account is awesome.
Date published: 2021-05-17
Rated 2 out of 5 by from Okay Turbo tax prices are out of control I’ve been using turbo tax for years and never have I paid such high price. Next year Im going elsewhere
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome It was easy a fast and very accurate. Not to mention it's free
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax 2020 ok-BUT For several years Turbo Tax has been my "go-to" software for tax self-preparation. Usually there are no great problems. BUT THIS YEAR IS NOT THE CASE! There is an obvious bug with TT when it initially creates the TurboTax file but subsequently the file cannot be further accessed in 'write' mode because the permission has changed to 'read only' status. I think the Turbo Tax engineers has been extremely SLOW in fixing the problem.
Date published: 2021-05-17
Rated 4 out of 5 by from Tax Calc is Excellent & Some Software is Clumsy My experience with my Federal return was excellent. It was sent on May 13 and it was excepted in a few hours. I started on the IL state return on the on 5/15, the program didn't seemed the federal was finished and it wanted to send fed return before I worked on the state. When I was ready to send the State on Sunday, it still wanted to send the Federal. Requiring to using one of those two companies to pay tax on the 2nd takes a lot of time and to giving lots of personal info. Shifting in and out of the software is very clumsy. Regarding questions below, I have kids but they adults and are paying taxes there own families.
Date published: 2021-05-17
Rated 5 out of 5 by from The best product for me for 19 years! Each year the process is more stream-lined and more user friendly. I recommend Turbo Tax to friends and prepare tax returns for a few friends with Turbo Tax.
Date published: 2021-05-17
Rated 5 out of 5 by from great and efficient Great overall tax program. I recommend it highly..
Date published: 2021-05-17
Rated 2 out of 5 by from Not easy to navigate & boxes missing You are forced to use the back button to return to earlier places in the Easy Step. Also, when I went directly to the form, I was not allowed to fill in a box with numbers. Two years in a row the section in Easy Step for filling in figures for expenses (insurance, utilities, etc) for Sch. C was defective. One could not see the full box on the screen. You could only fill it in effective by filling the lines on the Details option.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is always Improving their service. I have used Turbo Tax for 3 years and its service and website continue to improve. Very user friendly and live chats are very helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you Process was easy and the expert I spoke with was very knowledgeable, helpful and kind.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 648