TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo tax let’s you do it yourself It was easy if you have all your information and read every single thing
Date published: 2023-03-14
Rated 2 out of 5 by from TurboTax has been TRYING to make things seamless Keyword TRYING. The new policy they rolled out involving downgrading customers who "take too long" to do the client review is beyond ridiculous... I've had to do the entire full-service process, not once, not twice, BUT THREE TIMES this year because of this absolutely nonsensical policy. In fact, I was so frustrated that I almost wrote off TurboTax and went to a competitor... TurboTax is supposed to make the tax prep process easier for clients, but with policies like the aforementioned, it's only made the process harder for ordinary working people like me... you're telling me if I can't log in for a few days it makes sense to make me start all over when I've gone through the entirety of the process already and am literally at the final client review step? And not once, but twice? Policies like this need to be reevaluated heavily, because I can tell you firsthand that even though I've used TurboTax for the last 6 years and I was EXTREMELY close to never using it again, no matter how easy it may be with TurboTax having my prior returns on file. Please focus future policies on making the service more valuable to clients and not just turning us into numbered quick cases for tax experts to file through, it in no way makes customers feel valued or even like humans.
Date published: 2023-03-14
Rated 5 out of 5 by from My expert was AMAZING I dreaded doing my taxes this year and procrastinated so hard until today and I had the most pleasant experience with my expert, Connie <33 She made it super fun and she was so easy to talk to!!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax deserves the highest rating available. I engaged on two separate occasions with your tax experts. Christine R was very helpful and got me thru the first "hoop". Today I was working with Cheryl for about 2 hours. She was positively amazing. She was as an absolute wealth of knowledge and very patient with me as I am not very computer savvy. I cannot say enough about how great my turbo tax experience was. Thank you and kudos to all!!!
Date published: 2023-03-14
Rated 5 out of 5 by from Best service to use! I've filed with Turbo Tax for the past 8 years and they have always made it fast and east
Date published: 2023-03-14
Rated 5 out of 5 by from TURBO TAX IS SO AWESOME!!!! I LOVE HOW SIMPLE AND EASY TURBO TAX MAKES FILING TAXES!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax was great Quick and easy for 4 years now. Thank you for all of your help
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to use and asks the right questions! I have been using Turbo Tax for years for my businesses and for personal taxes. It is very easy to use as it downloads from Quickbooks, financial institutions, employers, etc. It's very intuitive and when it is not, it asks the right questions or you can lookup the explanation or get help!
Date published: 2023-03-14
Rated 5 out of 5 by from easy to use The website was very easy to use. i completed filing for taxes very quickly.
Date published: 2023-03-14
Rated 4 out of 5 by from Major Drawback We've been using Turbo Tax Business since we started out business. We've always used the Download version. One major drawback or missing link that I haven't seemed to find is the ability to transfer our Intuit Quickbooks Online accounting over to Intuit Turbo Tax.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6456
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax let’s you do it yourself It was easy if you have all your information and read every single thing
Date published: 2023-03-14
Rated 2 out of 5 by from TurboTax has been TRYING to make things seamless Keyword TRYING. The new policy they rolled out involving downgrading customers who "take too long" to do the client review is beyond ridiculous... I've had to do the entire full-service process, not once, not twice, BUT THREE TIMES this year because of this absolutely nonsensical policy. In fact, I was so frustrated that I almost wrote off TurboTax and went to a competitor... TurboTax is supposed to make the tax prep process easier for clients, but with policies like the aforementioned, it's only made the process harder for ordinary working people like me... you're telling me if I can't log in for a few days it makes sense to make me start all over when I've gone through the entirety of the process already and am literally at the final client review step? And not once, but twice? Policies like this need to be reevaluated heavily, because I can tell you firsthand that even though I've used TurboTax for the last 6 years and I was EXTREMELY close to never using it again, no matter how easy it may be with TurboTax having my prior returns on file. Please focus future policies on making the service more valuable to clients and not just turning us into numbered quick cases for tax experts to file through, it in no way makes customers feel valued or even like humans.
Date published: 2023-03-14
Rated 5 out of 5 by from My expert was AMAZING I dreaded doing my taxes this year and procrastinated so hard until today and I had the most pleasant experience with my expert, Connie <33 She made it super fun and she was so easy to talk to!!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax deserves the highest rating available. I engaged on two separate occasions with your tax experts. Christine R was very helpful and got me thru the first "hoop". Today I was working with Cheryl for about 2 hours. She was positively amazing. She was as an absolute wealth of knowledge and very patient with me as I am not very computer savvy. I cannot say enough about how great my turbo tax experience was. Thank you and kudos to all!!!
Date published: 2023-03-14
Rated 5 out of 5 by from Best service to use! I've filed with Turbo Tax for the past 8 years and they have always made it fast and east
Date published: 2023-03-14
Rated 5 out of 5 by from TURBO TAX IS SO AWESOME!!!! I LOVE HOW SIMPLE AND EASY TURBO TAX MAKES FILING TAXES!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax was great Quick and easy for 4 years now. Thank you for all of your help
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to use and asks the right questions! I have been using Turbo Tax for years for my businesses and for personal taxes. It is very easy to use as it downloads from Quickbooks, financial institutions, employers, etc. It's very intuitive and when it is not, it asks the right questions or you can lookup the explanation or get help!
Date published: 2023-03-14
Rated 5 out of 5 by from easy to use The website was very easy to use. i completed filing for taxes very quickly.
Date published: 2023-03-14
Rated 4 out of 5 by from Major Drawback We've been using Turbo Tax Business since we started out business. We've always used the Download version. One major drawback or missing link that I haven't seemed to find is the ability to transfer our Intuit Quickbooks Online accounting over to Intuit Turbo Tax.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6456