TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Stress free! I was hesitant about using Turbo Tax this year because my husband died last year and I wasn't sure how to file. Turbo Tax walked me through with no problems! I highly recommend Turbo Tax to everyone.
Date published: 2023-03-16
Rated 5 out of 5 by from 10/10 recommend! My tax expert walked me through the entire process from start to finish, couldn't have handled it without her!
Date published: 2023-03-16
Rated 1 out of 5 by from Offered me 20% off, but never gave me the discfoun I received an email from TurboTax offering me 20% off. I elected to take them up on this offer and replied to the email. When I finished my taxes and went to pay, I did not receive the discount/
Date published: 2023-03-16
Rated 5 out of 5 by from Great Experience The advisor was very knowledgable, professional and attentivie.
Date published: 2023-03-16
Rated 5 out of 5 by from Best TaxSoftware Have always had excellent experiences with TT products. Will continue to use them in the future.
Date published: 2023-03-16
Rated 5 out of 5 by from Too complicated for seniors. I required help. I am disappointed that the current edition was fixed but was not broken. Seniors are not as computer literate as the geeks so why fix something that was not broken.
Date published: 2023-03-16
Rated 5 out of 5 by from consistent I enjoyy having live chat to ask questions! Answered all my strange questions and fast.
Date published: 2023-03-16
Rated 5 out of 5 by from TT Review I Have use TurboTax for years. This year I had only one question and it was handled in a timely manner with a very pleasant conversation.
Date published: 2023-03-16
Rated 4 out of 5 by from Bit more confusing/more pressure to upgrade On the Federal, there was a continued return to items I had already addressed. Not sure why. On the Georgia return, a few of questions were not clear, particular around the handling of SS payments. Also there was a stronger sell to upgrade to a more expensive TurboTax product $39 to $119. Apparently, it was because of a small capital gain.
Date published: 2023-03-16
Rated 2 out of 5 by from Got the job done, but too expensive Too many non relevant questions were asked which delayed the process. Constant prompts to upgrade to "MAX" to pay more for nothing needed. The first price given was much lower than the final price. After everything was entered it forced me to upgrade before I could efile.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6257
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Stress free! I was hesitant about using Turbo Tax this year because my husband died last year and I wasn't sure how to file. Turbo Tax walked me through with no problems! I highly recommend Turbo Tax to everyone.
Date published: 2023-03-16
Rated 5 out of 5 by from 10/10 recommend! My tax expert walked me through the entire process from start to finish, couldn't have handled it without her!
Date published: 2023-03-16
Rated 1 out of 5 by from Offered me 20% off, but never gave me the discfoun I received an email from TurboTax offering me 20% off. I elected to take them up on this offer and replied to the email. When I finished my taxes and went to pay, I did not receive the discount/
Date published: 2023-03-16
Rated 5 out of 5 by from Great Experience The advisor was very knowledgable, professional and attentivie.
Date published: 2023-03-16
Rated 5 out of 5 by from Best TaxSoftware Have always had excellent experiences with TT products. Will continue to use them in the future.
Date published: 2023-03-16
Rated 5 out of 5 by from Too complicated for seniors. I required help. I am disappointed that the current edition was fixed but was not broken. Seniors are not as computer literate as the geeks so why fix something that was not broken.
Date published: 2023-03-16
Rated 5 out of 5 by from consistent I enjoyy having live chat to ask questions! Answered all my strange questions and fast.
Date published: 2023-03-16
Rated 5 out of 5 by from TT Review I Have use TurboTax for years. This year I had only one question and it was handled in a timely manner with a very pleasant conversation.
Date published: 2023-03-16
Rated 4 out of 5 by from Bit more confusing/more pressure to upgrade On the Federal, there was a continued return to items I had already addressed. Not sure why. On the Georgia return, a few of questions were not clear, particular around the handling of SS payments. Also there was a stronger sell to upgrade to a more expensive TurboTax product $39 to $119. Apparently, it was because of a small capital gain.
Date published: 2023-03-16
Rated 2 out of 5 by from Got the job done, but too expensive Too many non relevant questions were asked which delayed the process. Constant prompts to upgrade to "MAX" to pay more for nothing needed. The first price given was much lower than the final price. After everything was entered it forced me to upgrade before I could efile.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6257