TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Hidden Costs I thought it would be easy to file nd get my refund through direct deposit but TurboTax decided to charge an expensive fee to do this. I was mad that the fee popped up after i had already selected payment options and was locked out of the screen to undo the option. If i had known the fee was there, i would have elected to pay with my card or some other way instead of by taking it out of my refund.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome Step by step instructions, chat with staff when I have questions, save me a lot of time.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Exceeded My Expectations this was the first time that i did my taxes all by myself. Turbo Tax was very easy to navigate and input my information. if i was unsure about something it was easy to go back and double check everything. I will definitely be using turbo tax to do my taxes going forward.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is pretty Awesom Everything was fine. I finished my taxes in the nick of time.
Date published: 2021-05-17
Rated 4 out of 5 by from Fairly easy to use Fairly easy to use. It helps to have some understanding of the tax system though.
Date published: 2021-05-17
Rated 5 out of 5 by from No problems! Had a nice review session, went fantastic! I would recommend it.
Date published: 2021-05-17
Rated 2 out of 5 by from Watch out for the "Live" version! Very deceiving! I only wanted Turbo Tax Premier, not the "Live Premier" and was charged an additional $80 for a service I didn't even use! I attempted to call in and ask that the price get reduced to the "non-live" version and he said he couldn't do it. So after 27 min on the phone with him, I just went ahead and paid the increased cost for something I didn't use because I had finished my taxes and there was no way I was going to do my taxes again through the non-live version. I requested a refund as the CSR instructed me but they were unable to locate my order number! I am beyond frustrated with Turbo Tax, my first attempt at resolving ended when my 15min call was disconnected and the rep didn't call me back, my second call was a back and forth with a CSR rep that told me there was nothing he could do after 30min on the phone! And finally the system can't find my order number so that I can request a refund. Beyond frustrated!
Date published: 2021-05-17
Rated 5 out of 5 by from excellent Turbo Tax was easy to follow and I would recommend it to any one.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product I have been using turbo tax for over 10 years, A great product, I just wish I start my tax return earlier so I can take advantage of their expert advice for the more complicated questions that come. e.g. QBI and sstb.
Date published: 2021-05-17
Rated 4 out of 5 by from Always good but..... I'm wondering if you could do something to reduce eye-strain.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 526
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Hidden Costs I thought it would be easy to file nd get my refund through direct deposit but TurboTax decided to charge an expensive fee to do this. I was mad that the fee popped up after i had already selected payment options and was locked out of the screen to undo the option. If i had known the fee was there, i would have elected to pay with my card or some other way instead of by taking it out of my refund.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome Step by step instructions, chat with staff when I have questions, save me a lot of time.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Exceeded My Expectations this was the first time that i did my taxes all by myself. Turbo Tax was very easy to navigate and input my information. if i was unsure about something it was easy to go back and double check everything. I will definitely be using turbo tax to do my taxes going forward.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is pretty Awesom Everything was fine. I finished my taxes in the nick of time.
Date published: 2021-05-17
Rated 4 out of 5 by from Fairly easy to use Fairly easy to use. It helps to have some understanding of the tax system though.
Date published: 2021-05-17
Rated 5 out of 5 by from No problems! Had a nice review session, went fantastic! I would recommend it.
Date published: 2021-05-17
Rated 2 out of 5 by from Watch out for the "Live" version! Very deceiving! I only wanted Turbo Tax Premier, not the "Live Premier" and was charged an additional $80 for a service I didn't even use! I attempted to call in and ask that the price get reduced to the "non-live" version and he said he couldn't do it. So after 27 min on the phone with him, I just went ahead and paid the increased cost for something I didn't use because I had finished my taxes and there was no way I was going to do my taxes again through the non-live version. I requested a refund as the CSR instructed me but they were unable to locate my order number! I am beyond frustrated with Turbo Tax, my first attempt at resolving ended when my 15min call was disconnected and the rep didn't call me back, my second call was a back and forth with a CSR rep that told me there was nothing he could do after 30min on the phone! And finally the system can't find my order number so that I can request a refund. Beyond frustrated!
Date published: 2021-05-17
Rated 5 out of 5 by from excellent Turbo Tax was easy to follow and I would recommend it to any one.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product I have been using turbo tax for over 10 years, A great product, I just wish I start my tax return earlier so I can take advantage of their expert advice for the more complicated questions that come. e.g. QBI and sstb.
Date published: 2021-05-17
Rated 4 out of 5 by from Always good but..... I'm wondering if you could do something to reduce eye-strain.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 526