TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to do with explanations The most simple turbo tax plan is great! I used it for stocks/investments, retirement, W-2s, and more. It takes you step by step, literally!! If you don't know how to find something or what the questions means, there's usually a hyperlink to press so it explains it off to the side. VERY HELPFULL! I've been doing turbo tax for myself and parents for over 5 years. Highly recommend. And repeat customers usually get some sort of discount for future years.
Date published: 2023-03-30
Rated 5 out of 5 by from Better than any I've tried Other than trying to work with IRS to get ID to work.
Date published: 2023-03-30
Rated 5 out of 5 by from I loved it I am a first time filer. The process was smooth and easy. I would love to file again with TurboTax.
Date published: 2023-03-30
Rated 3 out of 5 by from Great where it works, but some time-wasting bugs Overall, I'm satisfied with the product. But there are too many steps to do some simple things, and sometimes this leads to weird program bugs. I'd rather have some more complex steps to do, instead of breaking simple things into a mess of even simpler things.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent program It make it easier for me to go through filling out and submitting the tax file
Date published: 2023-03-30
Rated 2 out of 5 by from worked well, but "PAY WITH FED RETURN" is a scam For a simple return, it worked well. But the option to pay with federal return is a scam. they do not disclose it costs additional $44 until you read fine print much later. when try to go back to correct it, the application conveniently malfunctioned there and would not let me change that option and pay with a credit card. good job on holding my afternoon hostage - I gave up and payed the $44. also repeated attempts to get me to click my way into more expensive options. Overall, it was much better than paper filing and worth the money, but do not appreciate the sleazy sales crap.
Date published: 2023-03-30
Rated 5 out of 5 by from Great Assistance for Turbo Tax!! Turbo Tax live chat was very helpful!! She was awesome and very personable.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent ....................................................
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome Great system, friendly to use. I have referred all my friend to Turbo Tax.
Date published: 2023-03-30
Rated 5 out of 5 by from IRS Audit Protection I was a victim of identity theft for the year 2020. I paid for the audit protection. The income charged to me by the IRS was completely reversed by the audit company. It was resolved in less than 3 months. They made it extremely easy for me
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4942
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to do with explanations The most simple turbo tax plan is great! I used it for stocks/investments, retirement, W-2s, and more. It takes you step by step, literally!! If you don't know how to find something or what the questions means, there's usually a hyperlink to press so it explains it off to the side. VERY HELPFULL! I've been doing turbo tax for myself and parents for over 5 years. Highly recommend. And repeat customers usually get some sort of discount for future years.
Date published: 2023-03-30
Rated 5 out of 5 by from Better than any I've tried Other than trying to work with IRS to get ID to work.
Date published: 2023-03-30
Rated 5 out of 5 by from I loved it I am a first time filer. The process was smooth and easy. I would love to file again with TurboTax.
Date published: 2023-03-30
Rated 3 out of 5 by from Great where it works, but some time-wasting bugs Overall, I'm satisfied with the product. But there are too many steps to do some simple things, and sometimes this leads to weird program bugs. I'd rather have some more complex steps to do, instead of breaking simple things into a mess of even simpler things.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent program It make it easier for me to go through filling out and submitting the tax file
Date published: 2023-03-30
Rated 2 out of 5 by from worked well, but "PAY WITH FED RETURN" is a scam For a simple return, it worked well. But the option to pay with federal return is a scam. they do not disclose it costs additional $44 until you read fine print much later. when try to go back to correct it, the application conveniently malfunctioned there and would not let me change that option and pay with a credit card. good job on holding my afternoon hostage - I gave up and payed the $44. also repeated attempts to get me to click my way into more expensive options. Overall, it was much better than paper filing and worth the money, but do not appreciate the sleazy sales crap.
Date published: 2023-03-30
Rated 5 out of 5 by from Great Assistance for Turbo Tax!! Turbo Tax live chat was very helpful!! She was awesome and very personable.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent ....................................................
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome Great system, friendly to use. I have referred all my friend to Turbo Tax.
Date published: 2023-03-30
Rated 5 out of 5 by from IRS Audit Protection I was a victim of identity theft for the year 2020. I paid for the audit protection. The income charged to me by the IRS was completely reversed by the audit company. It was resolved in less than 3 months. They made it extremely easy for me
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4942