TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Excellent except for stock options interface The only issue I had was that Turbo Tax did not support the following very simple situation: - I sold (wrote) a stock option (like a cash secured put or a covered call). - The option expired. When I choose the "expired" option in the UI, it no longer let me enter the proceeds (premium from selling the option). (And entering a negative cost basis was not accepted). It's like TurboTax is only considering the use case of someone buying such an option and it then expiring. It's very common for someone to sell the option first. Instead of expired, if I choose that the option was bought/sold, then it allows me to enter the proceeds and just enter a cost basis of 0, so I entered them that way.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Live was the way to go for us! We chose Turbo Tax Live because we had some questions regarding some investments that we had made for our children. I will say that the first live tax expert that we connected with was not much help but we got disconnected and when we reconnected we were lucky enough to get set up with a gentleman by the name of Rushan (7 year CPA). Rushan made the experience worth the money and was very patient with us. He is the reason I am giving Turbo Tax 5 stars.
Date published: 2023-04-02
Rated 4 out of 5 by from GOOD SOFTWARE Free software and an advantage over the other software that you have to pay
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax = The Easy way to EZFile! Turbo Tax was easy to use. I had my return done - start to finish - in under an hour. I did have to look up the answer to one question, or the process would have been even faster! Instructions were clear and guided me through the process step by step.
Date published: 2023-04-02
Rated 5 out of 5 by from Great helper. Time saving, organized assistance with Turbo Tax is awesome.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax for the win I have been doing my taxes for 12 years using Turbo Tax. Every year the product improves making easy for me to have the confidence that i have done my taxes correctly.
Date published: 2023-04-02
Rated 3 out of 5 by from The surprise $39 bank fee was unexpected. I did not order Turbo Tax Premium might not return next year.
Date published: 2023-04-02
Rated 2 out of 5 by from Feel like I got scared by the online version. Very disappointed in the online version. I bought the download form Staples for 59 and it wouldn't load on my Mac. Not Turbo Tax problem, but I had to use the online version and ended up paying over 100 for federal and 59 for state. I fully believe that It my taxes could have been done on the Deluxe level
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax forever I've been a TurboTax user for years. Last year, I decided to use a private accountant, thinking that my situation had gotten too complicated for me to handle on my own. Huge mistake. The accountant, though well reviewed and three times the cost of TurboTax, made multiple errors which weren't caught until the IRS audited us. Not a fun or reassuring experience. This year, I happily came back to TurboTax, used their Live Assisted Premium service and was extremely impressed with the level of support and overall ease of use. I feel fully confident in the quality of my tax preparation, and I have the TurboTax guarantee to back me up. Even though I have a complicated tax situation, I'll be a TurboTax user forever!
Date published: 2023-04-02
Rated 5 out of 5 by from Great Return, Really Fast! I downloaded TurboTax on a Saturday morning and had my taxes done in a few hours. E-file is a breeze and reasonably priced!
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4563
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent except for stock options interface The only issue I had was that Turbo Tax did not support the following very simple situation: - I sold (wrote) a stock option (like a cash secured put or a covered call). - The option expired. When I choose the "expired" option in the UI, it no longer let me enter the proceeds (premium from selling the option). (And entering a negative cost basis was not accepted). It's like TurboTax is only considering the use case of someone buying such an option and it then expiring. It's very common for someone to sell the option first. Instead of expired, if I choose that the option was bought/sold, then it allows me to enter the proceeds and just enter a cost basis of 0, so I entered them that way.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Live was the way to go for us! We chose Turbo Tax Live because we had some questions regarding some investments that we had made for our children. I will say that the first live tax expert that we connected with was not much help but we got disconnected and when we reconnected we were lucky enough to get set up with a gentleman by the name of Rushan (7 year CPA). Rushan made the experience worth the money and was very patient with us. He is the reason I am giving Turbo Tax 5 stars.
Date published: 2023-04-02
Rated 4 out of 5 by from GOOD SOFTWARE Free software and an advantage over the other software that you have to pay
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax = The Easy way to EZFile! Turbo Tax was easy to use. I had my return done - start to finish - in under an hour. I did have to look up the answer to one question, or the process would have been even faster! Instructions were clear and guided me through the process step by step.
Date published: 2023-04-02
Rated 5 out of 5 by from Great helper. Time saving, organized assistance with Turbo Tax is awesome.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax for the win I have been doing my taxes for 12 years using Turbo Tax. Every year the product improves making easy for me to have the confidence that i have done my taxes correctly.
Date published: 2023-04-02
Rated 3 out of 5 by from The surprise $39 bank fee was unexpected. I did not order Turbo Tax Premium might not return next year.
Date published: 2023-04-02
Rated 2 out of 5 by from Feel like I got scared by the online version. Very disappointed in the online version. I bought the download form Staples for 59 and it wouldn't load on my Mac. Not Turbo Tax problem, but I had to use the online version and ended up paying over 100 for federal and 59 for state. I fully believe that It my taxes could have been done on the Deluxe level
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax forever I've been a TurboTax user for years. Last year, I decided to use a private accountant, thinking that my situation had gotten too complicated for me to handle on my own. Huge mistake. The accountant, though well reviewed and three times the cost of TurboTax, made multiple errors which weren't caught until the IRS audited us. Not a fun or reassuring experience. This year, I happily came back to TurboTax, used their Live Assisted Premium service and was extremely impressed with the level of support and overall ease of use. I feel fully confident in the quality of my tax preparation, and I have the TurboTax guarantee to back me up. Even though I have a complicated tax situation, I'll be a TurboTax user forever!
Date published: 2023-04-02
Rated 5 out of 5 by from Great Return, Really Fast! I downloaded TurboTax on a Saturday morning and had my taxes done in a few hours. E-file is a breeze and reasonably priced!
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4563