TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Late night Tax Guy from
Taxes have been Turbo'd
Definately, a helpful tool. HRB can kick rocks. Definately recommend, though it is getting expensive.
Date published: 2023-04-19
Rated 5 out of 5 by
Chiavi from
TurboTax makes filing taxes easy
The way Turbo Tax maps out this tax filing process is amazing, it routes around any potential roadblocks making sure of a smooth easy ride to your destination. Totally satisfied!
Date published: 2023-04-19
Rated 3 out of 5 by
NanaBaker from
All the extra questions at the end made me late!!
It was easy to use, super quick and simple. However, SOOO many questions at the end. I was actually done and ready to efile at 11:50 PM, but with all the extra questions at the end, my efile went through at 1204 AM :-(
Date published: 2023-04-19
Rated 1 out of 5 by
JPlayer1 from
Did not inform me of missing 1095-A form
This product did not inform me of missing 1095-A form paperwork. It wasn't until my initial return was rejected that the TurboTax software let me know what was missing and needed to be completed.
Date published: 2023-04-19
Rated 3 out of 5 by
13BEG from
It's ok
It's OK easy to get through it they help you most of the way
Date published: 2023-04-19
Rated 2 out of 5 by
sydnimarie101 from
i was confused
it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by
Tae S from
Too High Turbo Tax
Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by
Muradeee from
Taxes are confusing. TurboTax makes it easier.
All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by
Acg135 from
This was the worst experience I've ever had
I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by
Santi1978 from
Super FAST!!! And FREE!!!
Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
All TurboTax® Offerings Reviews - Page 410
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Late night Tax Guy from
Taxes have been Turbo'd
Definately, a helpful tool. HRB can kick rocks. Definately recommend, though it is getting expensive.
Date published: 2023-04-19
Rated 5 out of 5 by
Chiavi from
TurboTax makes filing taxes easy
The way Turbo Tax maps out this tax filing process is amazing, it routes around any potential roadblocks making sure of a smooth easy ride to your destination. Totally satisfied!
Date published: 2023-04-19
Rated 3 out of 5 by
NanaBaker from
All the extra questions at the end made me late!!
It was easy to use, super quick and simple. However, SOOO many questions at the end. I was actually done and ready to efile at 11:50 PM, but with all the extra questions at the end, my efile went through at 1204 AM :-(
Date published: 2023-04-19
Rated 1 out of 5 by
JPlayer1 from
Did not inform me of missing 1095-A form
This product did not inform me of missing 1095-A form paperwork. It wasn't until my initial return was rejected that the TurboTax software let me know what was missing and needed to be completed.
Date published: 2023-04-19
Rated 3 out of 5 by
13BEG from
It's ok
It's OK easy to get through it they help you most of the way
Date published: 2023-04-19
Rated 2 out of 5 by
sydnimarie101 from
i was confused
it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by
Tae S from
Too High Turbo Tax
Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by
Muradeee from
Taxes are confusing. TurboTax makes it easier.
All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by
Acg135 from
This was the worst experience I've ever had
I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by
Santi1978 from
Super FAST!!! And FREE!!!
Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
All TurboTax® Offerings Reviews - Page 410
Date published: 2023-04-19