TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Software keeps improving!!! Great system! Easy to use and navigate! Seems like they have been making continuous improvements over the years.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax was easy Great directions and easy to follow. Much better than using H&R Block!
Date published: 2023-04-07
Rated 5 out of 5 by from 2022 TAX RETURN turbo tax was easy to use thanks for helping me, I WILL USE AGAIN NEXT YEAR
Date published: 2023-04-07
Rated 5 out of 5 by from Awesome TurboTax has always been fast and easy to use. Have always used.
Date published: 2023-04-07
Rated 5 out of 5 by from Super user friendly! Turbo Tax is great and super easy to use. I am confident in its services and would recommend to those with relatively simple financial positions (e.g., single, renter, no dependents)
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax is great Turbo Tax allows me to do my own taxes. I highly recommend it to everyone.
Date published: 2023-04-07
Rated 3 out of 5 by from Good Good but it is a little expensive to file tax when you do your own
Date published: 2023-04-07
Rated 2 out of 5 by from TurboTax is trying to take my money The software mostly worked well enough. The biggest issue that I had was when I went to pay to file my state return, I had the choice of paying by credit card or paying an additional $40 to pay from my return. Everytime I tried to pay by credit card (tried different cards each multiple times) I would get an error that wouldn't let me pay. Conveniently, TurboTax offers a solution to pay by phone; however, when I called the number, they said they can't actually do that. So after 2 phone calls and almost an hour with customer service, I was told I have to put in "123 Main Street" as my billing address in order to get it to go through because of a "glitch" in the system. Funny, because to me it seems like they are trying to push people to pay the extra $40 to pay from their returns. I wonder how much extra money TurboTax is making from this little "bug" in their system. This is all after my expereince last year where TurboTax double charged me for my state e-file and refused to refund me, so I had to dispute through my credit card. Aside from all of that, the software is fine, but very slow and they have too many click-through screens where they assure us that they are saving us the most possible money (although me thinks the software doth protest too much).
Date published: 2023-04-07
Rated 1 out of 5 by from Really hate 2022 program Took a good program and turned it into a piece of junk
Date published: 2023-04-07
Rated 5 out of 5 by from Great program I did not interface with tax experts. I found the program very easy to read and fill in, as usual
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4029
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Software keeps improving!!! Great system! Easy to use and navigate! Seems like they have been making continuous improvements over the years.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax was easy Great directions and easy to follow. Much better than using H&R Block!
Date published: 2023-04-07
Rated 5 out of 5 by from 2022 TAX RETURN turbo tax was easy to use thanks for helping me, I WILL USE AGAIN NEXT YEAR
Date published: 2023-04-07
Rated 5 out of 5 by from Awesome TurboTax has always been fast and easy to use. Have always used.
Date published: 2023-04-07
Rated 5 out of 5 by from Super user friendly! Turbo Tax is great and super easy to use. I am confident in its services and would recommend to those with relatively simple financial positions (e.g., single, renter, no dependents)
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax is great Turbo Tax allows me to do my own taxes. I highly recommend it to everyone.
Date published: 2023-04-07
Rated 3 out of 5 by from Good Good but it is a little expensive to file tax when you do your own
Date published: 2023-04-07
Rated 2 out of 5 by from TurboTax is trying to take my money The software mostly worked well enough. The biggest issue that I had was when I went to pay to file my state return, I had the choice of paying by credit card or paying an additional $40 to pay from my return. Everytime I tried to pay by credit card (tried different cards each multiple times) I would get an error that wouldn't let me pay. Conveniently, TurboTax offers a solution to pay by phone; however, when I called the number, they said they can't actually do that. So after 2 phone calls and almost an hour with customer service, I was told I have to put in "123 Main Street" as my billing address in order to get it to go through because of a "glitch" in the system. Funny, because to me it seems like they are trying to push people to pay the extra $40 to pay from their returns. I wonder how much extra money TurboTax is making from this little "bug" in their system. This is all after my expereince last year where TurboTax double charged me for my state e-file and refused to refund me, so I had to dispute through my credit card. Aside from all of that, the software is fine, but very slow and they have too many click-through screens where they assure us that they are saving us the most possible money (although me thinks the software doth protest too much).
Date published: 2023-04-07
Rated 1 out of 5 by from Really hate 2022 program Took a good program and turned it into a piece of junk
Date published: 2023-04-07
Rated 5 out of 5 by from Great program I did not interface with tax experts. I found the program very easy to read and fill in, as usual
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4029