TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax was amazing It was my first time using TurboTax myself other people have done it for me and it was so fast and easy
Date published: 2023-04-19
Rated 5 out of 5 by from Thank goodness for TurboTax I have used it for several years now. I find it user friendly.
Date published: 2023-04-19
Rated 1 out of 5 by from Poor I got rejected my taxes 6 times since 4/15/23 No help how to fix or was a problem with website that cannot send taxes?
Date published: 2023-04-19
Rated 5 out of 5 by from the live assistance was very helpful the program was preaty clear how to use and the live assistance personal were very helpful and patient.
Date published: 2023-04-19
Rated 1 out of 5 by from Rejected taxes I keep getting rejected for my AGI. When calling for help a lot of the time people were confused and couldn’t help me out. FYI you can’t get a refund.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax was great It helped me to understand everything every step of the way
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo tax was alrite I filed with some complications but got passed them
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful The live agent was extremely helpful and was able to answer all of my questions.
Date published: 2023-04-19
Rated 2 out of 5 by from W-2C for Businesses 1120S It doesn't appear that you can correct W-2 nor file them electronically if you are a business. It does not appear that W-2C are available for this. While I believe that TurboTax for Businesses is GREAT for somebody who understands how to file taxes for a business, I do believe that a business owner is truly better off having an accountant (not say HR Block people who just mindlessly enter amounts) handle this for you, both to get it filed correctly, and honestly cheaper. TurboTax for business as well as TurboTax for individuals often comes close to hiring an accountant, if not exceeding it. They have separate charges for the software that may include your State forms, but don't tell you that they charge a pretty hefty fee for the electronic transfer for the state. This is also true for the individual tax forms. My suggestion is that you should use an accountant. However if you do understand tax accounting than go ahead and use this software. y
Date published: 2023-04-19
Rated 3 out of 5 by from Used to be great The "walk through" help is not as good as it used to be and it was stumped on a number of forms I needed this year. Then it simply could not e-file. I would have been better off using paper forms which is disappointing after using Turbo Tax for more than 20 years!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 373
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was amazing It was my first time using TurboTax myself other people have done it for me and it was so fast and easy
Date published: 2023-04-19
Rated 5 out of 5 by from Thank goodness for TurboTax I have used it for several years now. I find it user friendly.
Date published: 2023-04-19
Rated 1 out of 5 by from Poor I got rejected my taxes 6 times since 4/15/23 No help how to fix or was a problem with website that cannot send taxes?
Date published: 2023-04-19
Rated 5 out of 5 by from the live assistance was very helpful the program was preaty clear how to use and the live assistance personal were very helpful and patient.
Date published: 2023-04-19
Rated 1 out of 5 by from Rejected taxes I keep getting rejected for my AGI. When calling for help a lot of the time people were confused and couldn’t help me out. FYI you can’t get a refund.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax was great It helped me to understand everything every step of the way
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo tax was alrite I filed with some complications but got passed them
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful The live agent was extremely helpful and was able to answer all of my questions.
Date published: 2023-04-19
Rated 2 out of 5 by from W-2C for Businesses 1120S It doesn't appear that you can correct W-2 nor file them electronically if you are a business. It does not appear that W-2C are available for this. While I believe that TurboTax for Businesses is GREAT for somebody who understands how to file taxes for a business, I do believe that a business owner is truly better off having an accountant (not say HR Block people who just mindlessly enter amounts) handle this for you, both to get it filed correctly, and honestly cheaper. TurboTax for business as well as TurboTax for individuals often comes close to hiring an accountant, if not exceeding it. They have separate charges for the software that may include your State forms, but don't tell you that they charge a pretty hefty fee for the electronic transfer for the state. This is also true for the individual tax forms. My suggestion is that you should use an accountant. However if you do understand tax accounting than go ahead and use this software. y
Date published: 2023-04-19
Rated 3 out of 5 by from Used to be great The "walk through" help is not as good as it used to be and it was stumped on a number of forms I needed this year. Then it simply could not e-file. I would have been better off using paper forms which is disappointing after using Turbo Tax for more than 20 years!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 373