TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from PLEASE add unique account identifiers EVERYWHERE When a taxpayer has multiple investment accounts with the same bank (e.g., Fidelity, Schwab), there is no way to tell which account TurboTax is referring to when it is prompting you to correct/update something (e.g, Foreign Tax Credit). Please contact me to discuss.
Date published: 2023-04-11
Rated 5 out of 5 by from EASY TO FILE! This year's filing was very easy and fast using Turbo Tax!
Date published: 2023-04-11
Rated 5 out of 5 by from Wonderful! Gets better each year! I wish I could see more info for state taxes including what I have paid already in taxes verses what I owe, similar to what I can see in the Federal tax summaries.
Date published: 2023-04-11
Rated 5 out of 5 by from Love It It Was very easy to follow the instructions with the user friendly ptompts.
Date published: 2023-04-11
Rated 4 out of 5 by from Longtime Customer I find the online tax service to be too expensive. it's twice as much as computer tax program software that I have used for years, I will not use this service next year it much more expensive and I get to use fewer schedules/
Date published: 2023-04-11
Rated 4 out of 5 by from Pretty good Reps were nice and attentive and the waits weren't long. However, I definitely got mixed info on some topics which only confused me more.
Date published: 2023-04-11
Rated 1 out of 5 by from ITS TO EXPENSIVE It's convenient yes but the fees they charge are STUPID
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax Live Chat Experience Ms. Sherry, the Turbo Tax Live rep was wonderful and knowledgeable. She answered my question and assisted me in reporting my Form 1099-R.I so appreciate how she took her time with me.
Date published: 2023-04-11
Rated 4 out of 5 by from Great tax tool with a few minor recommendations This tool walked me through the tax prep process step by step with good info in the side notes. The only issue I had was with my non-resident state income tax forms. Unlike other tax software, Turbo Tax did not lead me into paying thousands of dollars in taxes to states where I earn rental income but owe no tax on my wages however, TT was not completely intuitive in the process. As a military member, the non-resident tax documents have always given me a tough time, just wish there was a tool out there for this specific situation, which is common for military.
Date published: 2023-04-11
Rated 4 out of 5 by from I like software on my machine I am quite concerned that I do not have the software on my computer. It is easy enough to use.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3457
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from PLEASE add unique account identifiers EVERYWHERE When a taxpayer has multiple investment accounts with the same bank (e.g., Fidelity, Schwab), there is no way to tell which account TurboTax is referring to when it is prompting you to correct/update something (e.g, Foreign Tax Credit). Please contact me to discuss.
Date published: 2023-04-11
Rated 5 out of 5 by from EASY TO FILE! This year's filing was very easy and fast using Turbo Tax!
Date published: 2023-04-11
Rated 5 out of 5 by from Wonderful! Gets better each year! I wish I could see more info for state taxes including what I have paid already in taxes verses what I owe, similar to what I can see in the Federal tax summaries.
Date published: 2023-04-11
Rated 5 out of 5 by from Love It It Was very easy to follow the instructions with the user friendly ptompts.
Date published: 2023-04-11
Rated 4 out of 5 by from Longtime Customer I find the online tax service to be too expensive. it's twice as much as computer tax program software that I have used for years, I will not use this service next year it much more expensive and I get to use fewer schedules/
Date published: 2023-04-11
Rated 4 out of 5 by from Pretty good Reps were nice and attentive and the waits weren't long. However, I definitely got mixed info on some topics which only confused me more.
Date published: 2023-04-11
Rated 1 out of 5 by from ITS TO EXPENSIVE It's convenient yes but the fees they charge are STUPID
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax Live Chat Experience Ms. Sherry, the Turbo Tax Live rep was wonderful and knowledgeable. She answered my question and assisted me in reporting my Form 1099-R.I so appreciate how she took her time with me.
Date published: 2023-04-11
Rated 4 out of 5 by from Great tax tool with a few minor recommendations This tool walked me through the tax prep process step by step with good info in the side notes. The only issue I had was with my non-resident state income tax forms. Unlike other tax software, Turbo Tax did not lead me into paying thousands of dollars in taxes to states where I earn rental income but owe no tax on my wages however, TT was not completely intuitive in the process. As a military member, the non-resident tax documents have always given me a tough time, just wish there was a tool out there for this specific situation, which is common for military.
Date published: 2023-04-11
Rated 4 out of 5 by from I like software on my machine I am quite concerned that I do not have the software on my computer. It is easy enough to use.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3457