TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from easy use platform easy, thorough explanations, step by step This eliminated the stress and anxiety of taxes
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is my go-to Step by step, TurboTax helped me through the entire process. I've used it for years.
Date published: 2023-04-11
Rated 5 out of 5 by from good product good bproduct xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-11
Rated 1 out of 5 by from Frustrating program updates Program will not update when opened. I get a microsoft installer 1603 code. The only way to around the installer code is to delete the program and reinstall it. What a waste of time
Date published: 2023-04-11
Rated 2 out of 5 by from Not great for people with foreign income I spent over 12 hours filing my return because most experts did not have sufficient experience with filing Form 1116. I ended up having to teach myself. Also, the online software is very unintuitive when entering information for Form 1116. Bugs with this software delayed my return for several days.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is GREAT! I have used Turbo Tax for over 20 years and they always keep up with all tax law changes.I I have never had a problem filing both Federal and State forms. Keep up the good work.
Date published: 2023-04-11
Rated 3 out of 5 by from Still Good, but Needs Work I've been using TT for more than a decade and I noticed differences in the past couple years and not for the better. Agents are not trained well on how to handle basic tax-related questions, whereas in years past, they were incredibly knowledgeable. Also, it seems they took out a lot of links where you used to be able to click to get more information if you weren't sure on something. I wonder if they did it to make things appear less busy, but unfortunately, the places they removed help was where I needed it. Also, in reviewing the federal return, it asked me several clarifying questions, but because I was suddenly dumped into the actual tax worksheets, I was disoriented and more often than not, had no idea how to respond. I think it would help a lot to get a bit more introductory info so the person has some idea where and what forms they're being asked about. That said, the agents are very nice and I assume the platform works fairly well, or they wouldn't be around anymore.
Date published: 2023-04-11
Rated 5 out of 5 by from great experience Was very easy to use once shanda joined us to do taxes
Date published: 2023-04-11
Rated 4 out of 5 by from Clarify questions and step-by-step use Easily missed the question where I would enter the Roth conversion amount. Also missed the ending balance in my traditional IRA. Those both could use clarifying. Step-by-step doesn't always translate to forms (medical section in particular) and you have to go to the forms to enter information. That defeats the "step-by-step" section.
Date published: 2023-04-11
Rated 5 out of 5 by from Great Experience Turbo Tax walked me through everything easily. I was able to do myself when I thought I could not this time.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3291
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy use platform easy, thorough explanations, step by step This eliminated the stress and anxiety of taxes
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is my go-to Step by step, TurboTax helped me through the entire process. I've used it for years.
Date published: 2023-04-11
Rated 5 out of 5 by from good product good bproduct xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-11
Rated 1 out of 5 by from Frustrating program updates Program will not update when opened. I get a microsoft installer 1603 code. The only way to around the installer code is to delete the program and reinstall it. What a waste of time
Date published: 2023-04-11
Rated 2 out of 5 by from Not great for people with foreign income I spent over 12 hours filing my return because most experts did not have sufficient experience with filing Form 1116. I ended up having to teach myself. Also, the online software is very unintuitive when entering information for Form 1116. Bugs with this software delayed my return for several days.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is GREAT! I have used Turbo Tax for over 20 years and they always keep up with all tax law changes.I I have never had a problem filing both Federal and State forms. Keep up the good work.
Date published: 2023-04-11
Rated 3 out of 5 by from Still Good, but Needs Work I've been using TT for more than a decade and I noticed differences in the past couple years and not for the better. Agents are not trained well on how to handle basic tax-related questions, whereas in years past, they were incredibly knowledgeable. Also, it seems they took out a lot of links where you used to be able to click to get more information if you weren't sure on something. I wonder if they did it to make things appear less busy, but unfortunately, the places they removed help was where I needed it. Also, in reviewing the federal return, it asked me several clarifying questions, but because I was suddenly dumped into the actual tax worksheets, I was disoriented and more often than not, had no idea how to respond. I think it would help a lot to get a bit more introductory info so the person has some idea where and what forms they're being asked about. That said, the agents are very nice and I assume the platform works fairly well, or they wouldn't be around anymore.
Date published: 2023-04-11
Rated 5 out of 5 by from great experience Was very easy to use once shanda joined us to do taxes
Date published: 2023-04-11
Rated 4 out of 5 by from Clarify questions and step-by-step use Easily missed the question where I would enter the Roth conversion amount. Also missed the ending balance in my traditional IRA. Those both could use clarifying. Step-by-step doesn't always translate to forms (medical section in particular) and you have to go to the forms to enter information. That defeats the "step-by-step" section.
Date published: 2023-04-11
Rated 5 out of 5 by from Great Experience Turbo Tax walked me through everything easily. I was able to do myself when I thought I could not this time.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3291