TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax All The Way! Simple, easy, fast. I have been using for many years now.
Date published: 2023-04-12
Rated 5 out of 5 by from great product and service I have always used Turbo-tax. Restarting my Return was much slower than previous years.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbo Tax is the sloth of tax preparation software While the ultimate tax return turned out correctly, the process was AWFUL! The program buffered constantly and timed out several times causing me to have to start all over. It was a nightmare!! What should have taken approximately 3 hours to complete took a full 8 hours! I looked into our wifi and that was not the issue. The program was the cause of the terrible sluggish performance.
Date published: 2023-04-12
Rated 5 out of 5 by from Great Experience Professional people. Providing a simple two step processes with the first step reviewing your information required to cover anything you might had missed. The account was exceptional, patient, knew my situation and took the time maximize my tax return.
Date published: 2023-04-12
Rated 3 out of 5 by from Live assistant was great but sneaky on fees I am grateful for the easy step by step process. I appreciated Stephanie C. my live assistant, she was kind and helpful. I did not appreciate the additional charge at the end. I work all year long and finally get a little relief with my refund only to have more money deducted.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax was wonderful Turbo Tax is a excellent tax service. I would highly recommend their service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax changed my expense data ON ITS OWN I had my returns all checked and ready to send. Printed a copy of them during the "review and file" process. Completed the process and noticed that my refund had changed! Went back and reviewed what was showing and found that expenses for some properties had been CHANGED BY TURBOTAX with no action from me (I was in the "file" process of the program). This is not OK and now forces me to file an amendment even though I never changed the numbers.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Saved My Butt I'll admit, I waited until the last minute to start filing my taxes. This was an especially unwise idea because I added two sources of self-employment income with many deductions to enter...and the day before I was flying out-of-state for several days. Thankfully, TurboTax made it surprisingly easy to import tax info from last year, found tax credits I didn't know existed, and made what would have been a very painful process less painful. I was very pleased to get a decent refund after all was said and done, too. Very grateful!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Rocks It is super easy to use. I recommend it to anyone.
Date published: 2023-04-12
Rated 5 out of 5 by from BRAVO!!! This was a great experience for filing my taxes without paying a large amount from a tax preparer. Turbo Tax was my accountant!!! I will be using Turbo Tax from now on!!!
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3085
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax All The Way! Simple, easy, fast. I have been using for many years now.
Date published: 2023-04-12
Rated 5 out of 5 by from great product and service I have always used Turbo-tax. Restarting my Return was much slower than previous years.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbo Tax is the sloth of tax preparation software While the ultimate tax return turned out correctly, the process was AWFUL! The program buffered constantly and timed out several times causing me to have to start all over. It was a nightmare!! What should have taken approximately 3 hours to complete took a full 8 hours! I looked into our wifi and that was not the issue. The program was the cause of the terrible sluggish performance.
Date published: 2023-04-12
Rated 5 out of 5 by from Great Experience Professional people. Providing a simple two step processes with the first step reviewing your information required to cover anything you might had missed. The account was exceptional, patient, knew my situation and took the time maximize my tax return.
Date published: 2023-04-12
Rated 3 out of 5 by from Live assistant was great but sneaky on fees I am grateful for the easy step by step process. I appreciated Stephanie C. my live assistant, she was kind and helpful. I did not appreciate the additional charge at the end. I work all year long and finally get a little relief with my refund only to have more money deducted.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax was wonderful Turbo Tax is a excellent tax service. I would highly recommend their service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax changed my expense data ON ITS OWN I had my returns all checked and ready to send. Printed a copy of them during the "review and file" process. Completed the process and noticed that my refund had changed! Went back and reviewed what was showing and found that expenses for some properties had been CHANGED BY TURBOTAX with no action from me (I was in the "file" process of the program). This is not OK and now forces me to file an amendment even though I never changed the numbers.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Saved My Butt I'll admit, I waited until the last minute to start filing my taxes. This was an especially unwise idea because I added two sources of self-employment income with many deductions to enter...and the day before I was flying out-of-state for several days. Thankfully, TurboTax made it surprisingly easy to import tax info from last year, found tax credits I didn't know existed, and made what would have been a very painful process less painful. I was very pleased to get a decent refund after all was said and done, too. Very grateful!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Rocks It is super easy to use. I recommend it to anyone.
Date published: 2023-04-12
Rated 5 out of 5 by from BRAVO!!! This was a great experience for filing my taxes without paying a large amount from a tax preparer. Turbo Tax was my accountant!!! I will be using Turbo Tax from now on!!!
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3085