TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
Ty AirFrc1 from
TurboTax is fantastic.
TurboTax walks you through every step and I feel confident using the preparation.
Date published: 2023-04-15
Rated 5 out of 5 by
Fatou 22 from
GREAT EXPERIENCE
I had a great experience. It was an easy process. I was able to upload the pdf documents needed directly and they were self-populated.
Date published: 2023-04-15
Rated 1 out of 5 by
Gaurav_khd from
Poor Experience
I had to review my own taxes multiple times. I found 3 different issues. The system is like a cookie-cutter. It cannot account for all your situations and cannot give you all the possible deductions as small business owner. In the end, Intuit pushes its tax professionals (CPAs) to file the taxes asap so that Intuit could maximize its earning; rather than, optimizing the returns for you. So, I will not recommend the product. (example: My tax professional at Intuit was told that if she cannot file my taxes by 04/16, my tax return papers will blank out (online) and I will need to file the return manually, even though I had paid for the services ($500+) already.
Date published: 2023-04-15
Rated 2 out of 5 by
hellokimmie530 from
Called Customer Service
I kept getting fees added onto my account. I called customer service to chat with them. Told them my problem, the gentleman told me he was going to put me on hold for a few minutes. After sitting on hold for 40 minutes, he still never came back. I cancelled all of my forms and started over again. I still ended up having fees, that I didn't want added. I wish there was a simple way to select and deselect add ons provided through turbo tax. But there is not. Once you add it, you're stuck with it.
Date published: 2023-04-15
Rated 1 out of 5 by
lflf91 from
No Free Version
I had a simple year and not much to report on my tax return. I chose the Free version, but at the end of the process, there was NO continue button, unless I upgrade to pay $118.
Date published: 2023-04-15
Rated 5 out of 5 by
Tupelo63 from
Tax Returns for Dummies
The help key was awesome. It helped me find my husband 2021 tax return (we did not file jointly last year) It walked me through everything step by step
Date published: 2023-04-15
Rated 4 out of 5 by
Lady Lin70 from
Turbo Tax Deluxe
The question asking if you received all 2022 RMD's does not clarify or ask if it is an "initial" RMD and does not allow you to specify if a portion is postponed and received by April 1, 2023.
Date published: 2023-04-15
Rated 2 out of 5 by
moneypleeze from
What you gonna do
Been using it for years and too lazy to switch ...
Date published: 2023-04-15
Rated 5 out of 5 by
Woodystax9663 from
So easy
Quick, easy, accurate So much better than filling out a paper form.
Date published: 2023-04-15
Rated 5 out of 5 by
keithroyamy from
very good
good job for this is a pain having to write a number of characters
All TurboTax® Offerings Reviews - Page 2318
Date published: 2023-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ty AirFrc1 from
TurboTax is fantastic.
TurboTax walks you through every step and I feel confident using the preparation.
Date published: 2023-04-15
Rated 5 out of 5 by
Fatou 22 from
GREAT EXPERIENCE
I had a great experience. It was an easy process. I was able to upload the pdf documents needed directly and they were self-populated.
Date published: 2023-04-15
Rated 1 out of 5 by
Gaurav_khd from
Poor Experience
I had to review my own taxes multiple times. I found 3 different issues. The system is like a cookie-cutter. It cannot account for all your situations and cannot give you all the possible deductions as small business owner. In the end, Intuit pushes its tax professionals (CPAs) to file the taxes asap so that Intuit could maximize its earning; rather than, optimizing the returns for you. So, I will not recommend the product. (example: My tax professional at Intuit was told that if she cannot file my taxes by 04/16, my tax return papers will blank out (online) and I will need to file the return manually, even though I had paid for the services ($500+) already.
Date published: 2023-04-15
Rated 2 out of 5 by
hellokimmie530 from
Called Customer Service
I kept getting fees added onto my account. I called customer service to chat with them. Told them my problem, the gentleman told me he was going to put me on hold for a few minutes. After sitting on hold for 40 minutes, he still never came back. I cancelled all of my forms and started over again. I still ended up having fees, that I didn't want added. I wish there was a simple way to select and deselect add ons provided through turbo tax. But there is not. Once you add it, you're stuck with it.
Date published: 2023-04-15
Rated 1 out of 5 by
lflf91 from
No Free Version
I had a simple year and not much to report on my tax return. I chose the Free version, but at the end of the process, there was NO continue button, unless I upgrade to pay $118.
Date published: 2023-04-15
Rated 5 out of 5 by
Tupelo63 from
Tax Returns for Dummies
The help key was awesome. It helped me find my husband 2021 tax return (we did not file jointly last year) It walked me through everything step by step
Date published: 2023-04-15
Rated 4 out of 5 by
Lady Lin70 from
Turbo Tax Deluxe
The question asking if you received all 2022 RMD's does not clarify or ask if it is an "initial" RMD and does not allow you to specify if a portion is postponed and received by April 1, 2023.
Date published: 2023-04-15
Rated 2 out of 5 by
moneypleeze from
What you gonna do
Been using it for years and too lazy to switch ...
Date published: 2023-04-15
Rated 5 out of 5 by
Woodystax9663 from
So easy
Quick, easy, accurate So much better than filling out a paper form.
Date published: 2023-04-15
Rated 5 out of 5 by
keithroyamy from
very good
good job for this is a pain having to write a number of characters
All TurboTax® Offerings Reviews - Page 2318
Date published: 2023-04-15