TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from I love turbo Tax, they are awesome team TY Even if there are issues the expertise helps so much, consider live help and access to files and the ability to get it all paid and done in one shot, I will continue using them as I have these past years.
Date published: 2021-05-19
Rated 5 out of 5 by from Easy Peasy Everything is spelled out and easy to use. Been using for years and never had an issue.
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax was excellent First time using Turbo Tax online. I have used Turbo Tax products. The products are too arge for my Apple Computer
Date published: 2021-05-19
Rated 1 out of 5 by from average would not let me file even though i had the correct AGI for 2019
Date published: 2021-05-19
Rated 5 out of 5 by from Easy and fast Love how the system saves info from last year and now has new features to pull information directly from banking institutions. Super user friendly and fast!
Date published: 2021-05-19
Rated 4 out of 5 by from TurboTax is user friently I have used TurboTax for several years and have no complaints so far. I always get accurate results
Date published: 2021-05-19
Rated 5 out of 5 by from easy to use and efficient quick and easy, wish there were more discounts available
Date published: 2021-05-19
Rated 1 out of 5 by from Failure to file electronically - 2nd year in a row For the second year in a row, I was unable able to file me returns electronically. This year, my return was rejected twice almost immediately. The program provides virtually no guidance as to the cause of the error and the only solution offered is to mail the returns in. IF I had wanted to mail my return and wait 4-6 weeks for processing (Joke!), then I wouldn't have wasted $60 on Turbo Tax and I would have completed my returns by hand. Next year I will be identifying an alternative to Turbo Tax.
Date published: 2021-05-19
Rated 5 out of 5 by from always easy love how fast it is to file my taxes they make it so simple almost anyone can do it.
Date published: 2021-05-19
Rated 3 out of 5 by from OK experience, but some room to improve Wish there were better and more answers to questions from actual tax experts within the turbotax community from tax experts, specific to Net Operating Loss carry forward and what to do with previously amortized expenses; I had the hardest time finding information on this and how to show it on the forms and the system doesn't explain this very well. Also wish the system would have users check for system updates before they get started, rather than at the end, because unknown to me some of the NOL questions sort of resolved themselves with the update, but it was still only resolved due to much research on my end and I still don't know if it was completed properly. Also would like better explaining, walking through or auto-populating of information into the CA forms. This section requires the user to enter in all their information manually in hopes we are entering information correctly, where auto-populating information that comes from the IRS 1040 form would be HIGHLY beneficial. But all in all this software was WAY better than H&R Block and I was able to get through everything and complete my taxes, so at the end of the day I was successful.
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 205
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love turbo Tax, they are awesome team TY Even if there are issues the expertise helps so much, consider live help and access to files and the ability to get it all paid and done in one shot, I will continue using them as I have these past years.
Date published: 2021-05-19
Rated 5 out of 5 by from Easy Peasy Everything is spelled out and easy to use. Been using for years and never had an issue.
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax was excellent First time using Turbo Tax online. I have used Turbo Tax products. The products are too arge for my Apple Computer
Date published: 2021-05-19
Rated 1 out of 5 by from average would not let me file even though i had the correct AGI for 2019
Date published: 2021-05-19
Rated 5 out of 5 by from Easy and fast Love how the system saves info from last year and now has new features to pull information directly from banking institutions. Super user friendly and fast!
Date published: 2021-05-19
Rated 4 out of 5 by from TurboTax is user friently I have used TurboTax for several years and have no complaints so far. I always get accurate results
Date published: 2021-05-19
Rated 5 out of 5 by from easy to use and efficient quick and easy, wish there were more discounts available
Date published: 2021-05-19
Rated 1 out of 5 by from Failure to file electronically - 2nd year in a row For the second year in a row, I was unable able to file me returns electronically. This year, my return was rejected twice almost immediately. The program provides virtually no guidance as to the cause of the error and the only solution offered is to mail the returns in. IF I had wanted to mail my return and wait 4-6 weeks for processing (Joke!), then I wouldn't have wasted $60 on Turbo Tax and I would have completed my returns by hand. Next year I will be identifying an alternative to Turbo Tax.
Date published: 2021-05-19
Rated 5 out of 5 by from always easy love how fast it is to file my taxes they make it so simple almost anyone can do it.
Date published: 2021-05-19
Rated 3 out of 5 by from OK experience, but some room to improve Wish there were better and more answers to questions from actual tax experts within the turbotax community from tax experts, specific to Net Operating Loss carry forward and what to do with previously amortized expenses; I had the hardest time finding information on this and how to show it on the forms and the system doesn't explain this very well. Also wish the system would have users check for system updates before they get started, rather than at the end, because unknown to me some of the NOL questions sort of resolved themselves with the update, but it was still only resolved due to much research on my end and I still don't know if it was completed properly. Also would like better explaining, walking through or auto-populating of information into the CA forms. This section requires the user to enter in all their information manually in hopes we are entering information correctly, where auto-populating information that comes from the IRS 1040 form would be HIGHLY beneficial. But all in all this software was WAY better than H&R Block and I was able to get through everything and complete my taxes, so at the end of the day I was successful.
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 205