TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Scam I've been using TurboTax for year and it's just getting even more expensive to file on my own. You advertise free services but then make me pay almost 200.00 dollars to file myself and then won't allow me to use my measly refund to pay for it. Not satisfied and won't be returning to TurboTax to file my taxes again.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Works No engagement with tax professional so I don't have anything to review about that. And that's that
Date published: 2023-04-16
Rated 2 out of 5 by from Bugs this year -- lots of redundant entries I had to enter a bunch of info twice this year. As I remember: (1) My K-1 had a K3 attached. I had to fill out most of the redundant entries on the K3 myself. (2) My address for my solar tax credit I entered. Then your software changed the solar address to my mailing address. I had to re-type the address. (3) When I entered my credit card info to pay for your software, you software changed the credit card number and expiration date to some other card I don't recognize. The transaction was declined. I had to re-type my credit card info and submit it again. (4) Your marketing pop-ups have become unreasonable and annoying, both in quantity and being made to look like important tax questions. I think your marketing pop-ups double or triple the amount of time it takes to do a return. Please simplify your software, like in past years. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Best thing ever! I should've used Turbo Tax a long time ago! Affordable, easy to navigate! I"m a fan. Look forward to using Turbo Tax from here on out
Date published: 2023-04-16
Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1991
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Scam I've been using TurboTax for year and it's just getting even more expensive to file on my own. You advertise free services but then make me pay almost 200.00 dollars to file myself and then won't allow me to use my measly refund to pay for it. Not satisfied and won't be returning to TurboTax to file my taxes again.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax Works No engagement with tax professional so I don't have anything to review about that. And that's that
Date published: 2023-04-16
Rated 2 out of 5 by from Bugs this year -- lots of redundant entries I had to enter a bunch of info twice this year. As I remember: (1) My K-1 had a K3 attached. I had to fill out most of the redundant entries on the K3 myself. (2) My address for my solar tax credit I entered. Then your software changed the solar address to my mailing address. I had to re-type the address. (3) When I entered my credit card info to pay for your software, you software changed the credit card number and expiration date to some other card I don't recognize. The transaction was declined. I had to re-type my credit card info and submit it again. (4) Your marketing pop-ups have become unreasonable and annoying, both in quantity and being made to look like important tax questions. I think your marketing pop-ups double or triple the amount of time it takes to do a return. Please simplify your software, like in past years. Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Best thing ever! I should've used Turbo Tax a long time ago! Affordable, easy to navigate! I"m a fan. Look forward to using Turbo Tax from here on out
Date published: 2023-04-16
Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1991