TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Works Well The online version goes step by step through the whole process which I find very helpful and even has ? buttons that you can click on to see what certain terms mean.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to file taxes using turbotax It took me longer this year to use, but I finally completed my taxes after 6+ hours online.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax you are so helpful You are great and your expert who helped me was also very helpful
Date published: 2023-04-17
Rated 5 out of 5 by from Always my 1st Choice Turbotax has always been and will continue to be my 1st choice in tax preparation and filing! so easy to use and informative.
Date published: 2023-04-17
Rated 1 out of 5 by from Sent me in loops and didn’t ask the right question The software doesn’t handle exceptions and multi-state taxes well at all. I tried to file in two states, one of which doesn’t accept eFile. It was such a pain to get back to the right screen to deselect that state so I can eFile the federal and the other state. It wasted 20 minutes of my life for no good reason at all. They need to work on the phrasing and be smarter about asking the right questions.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is NOT as good as it used to be You used to be able to see the forms as you were going through the tax preparation. Then you could easily skip to that part. I find it very inconvenient during times that I go back to check or modify something that I have to go through multiple steps indicating No, No, Yes, Yes again and again. ---- The tax help was friendly and useful to solve a problem that I was working on.
Date published: 2023-04-17
Rated 2 out of 5 by from Guidance Led Me In Loops Multiple Times 1) Logging into to financial institutions and importing info provided no meaningful info as to whether or not it was successful, or a report of the info added, leading me to believe it failed. Until I advanced to further screens this wasn't obvious. 2) Uploading my W2 form led to errors that I had to fix when Federally Efiling - these errors would not have occurred if I had been manually typing in the info. 3) Uploading my partner's W2 failed. It also was not obvious where that option was, after uploading mine and returning to it. 4) Selecting to be walked through/guided through all the options doesn't actually walk you through all the options, I repeatedly had to manually select options and "Visit All" to fill in info. Every year I continue to to be unhappy about using Turbo Tax, and pay more to get the Premier version, and every year I kick myself for not making a change.
Date published: 2023-04-17
Rated 4 out of 5 by from well experience very thorough. Thank you for providing helpful prompts.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Amazing So informative and helpful. They give the greatest directions on what it is you entering or why they are asking for this very specific information
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is aiight I think the product itself is fine, but I never understand why I pay as much money as I do for these services. I feel like it'd be just as cost effective to go to H&R Block and have somebody do all this stuff for me.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1880
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Works Well The online version goes step by step through the whole process which I find very helpful and even has ? buttons that you can click on to see what certain terms mean.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to file taxes using turbotax It took me longer this year to use, but I finally completed my taxes after 6+ hours online.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax you are so helpful You are great and your expert who helped me was also very helpful
Date published: 2023-04-17
Rated 5 out of 5 by from Always my 1st Choice Turbotax has always been and will continue to be my 1st choice in tax preparation and filing! so easy to use and informative.
Date published: 2023-04-17
Rated 1 out of 5 by from Sent me in loops and didn’t ask the right question The software doesn’t handle exceptions and multi-state taxes well at all. I tried to file in two states, one of which doesn’t accept eFile. It was such a pain to get back to the right screen to deselect that state so I can eFile the federal and the other state. It wasted 20 minutes of my life for no good reason at all. They need to work on the phrasing and be smarter about asking the right questions.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is NOT as good as it used to be You used to be able to see the forms as you were going through the tax preparation. Then you could easily skip to that part. I find it very inconvenient during times that I go back to check or modify something that I have to go through multiple steps indicating No, No, Yes, Yes again and again. ---- The tax help was friendly and useful to solve a problem that I was working on.
Date published: 2023-04-17
Rated 2 out of 5 by from Guidance Led Me In Loops Multiple Times 1) Logging into to financial institutions and importing info provided no meaningful info as to whether or not it was successful, or a report of the info added, leading me to believe it failed. Until I advanced to further screens this wasn't obvious. 2) Uploading my W2 form led to errors that I had to fix when Federally Efiling - these errors would not have occurred if I had been manually typing in the info. 3) Uploading my partner's W2 failed. It also was not obvious where that option was, after uploading mine and returning to it. 4) Selecting to be walked through/guided through all the options doesn't actually walk you through all the options, I repeatedly had to manually select options and "Visit All" to fill in info. Every year I continue to to be unhappy about using Turbo Tax, and pay more to get the Premier version, and every year I kick myself for not making a change.
Date published: 2023-04-17
Rated 4 out of 5 by from well experience very thorough. Thank you for providing helpful prompts.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Amazing So informative and helpful. They give the greatest directions on what it is you entering or why they are asking for this very specific information
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is aiight I think the product itself is fine, but I never understand why I pay as much money as I do for these services. I feel like it'd be just as cost effective to go to H&R Block and have somebody do all this stuff for me.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1880